Reviews for Joy: Rewards & Loyalty Program

Had great experience so far. Seems to have great features in free plan compared to other loyalty apps. Great support from Audrey and Andrew. Hi THE EUPHORIKA, Thank you for your wonderful feedback! We're thrilled you're finding value in our free plan features compared to other loyalty apps. I'll make sure both Audrey and Andrew know their support was appreciated. We're committed to providing great options at every plan level and look forward to continuing to support your UK business! Warm regards, The Joy Loyalty Team

Really good app and Abby from their Customer Service team has been really amazing and helped me set it all up and answered all queries I had. Thank you! Hi Sublimation Blanks UK, Thank you for your lovely review! We're delighted to hear you're enjoying Joy's features. I'll make sure Abby knows how much you appreciated her help with the setup and her answering all your questions. We value your continued trust in our app for about a year now and look forward to supporting your business in the UK! Warm regards, The Joy Loyalty Team

Great Loyalty program for Shopify store. Allow multiple tiers and also allows me to import current customers into the program. Many functions and set up options. However it is not easiest to set up and you do need spend a few hours to set up, but thanks to customer service Damian, Jade, and Doris, they were able to help me set up in a few hours. Hi veloToze, Thank you for your honest and thoughtful review! We appreciate you highlighting both Joy's strengths with multiple tiers and customer importing capabilities, as well as acknowledging the setup does require some time investment. I'll make sure Damian, Jade, and Doris know how much you valued their help in getting everything configured within just a few hours. We're excited to support your cycling accessories business as your loyalty program takes off! Warm regards, The Joy Loyalty Team

I have just setup the app so I do not know how it functions yet. I did run into some setup issues and Hana immediately corrected the issue. great customer service. Hi Great Land Bracelets, Thank you for your feedback! I'm glad Hana was able to immediately correct the setup issues you encountered. We understand that getting things working properly from the start is crucial, and we're committed to providing that level of support. We look forward to hearing how the app functions for your bracelet business as you continue to use it! Warm regards, The Joy Loyalty Team

Great app for loyalty points. A lot of features and the free version offers more than enough possibilities to see if it fits your store. Their customer support is fast and always happy to help. Today I received some help from Hana with upgrading our limit on transactions. Within 5 minutes it was solved and Hana even took the time to check up on our settings to see if its all set up properly. Thanks Hana! Hi Macky's Pet Care, Thank you for your fantastic review! We're thrilled to hear you're enjoying Joy's features, especially the free version's capabilities. I'll make sure Hana knows how much you appreciated her quick help with your transaction limit and setup check. We're always here to support your pet care business's loyalty program! Thanks for being with us for 11 months. Warm regards, The Joy Loyalty Team

I have found this application to be highly effective for my clients, and it is user-friendly. Whenever I have inquiries, the support team is extremely helpful and responds promptly. Hi Shayna Gibbons Keeley Boutique, Thank you for your wonderful feedback! We're thrilled to hear Joy is proving both effective for your clients and user-friendly for your boutique. It's great to know our support team has been responsive and helpful whenever you've needed assistance. We're committed to continuing this level of service as you grow your loyalty program! Warm regards, The Joy Loyalty Team

Hello Team, I am writing to urgently address an issue regarding our subscription. We have been using this plugin since June, but after that, we did not utilize any of the features of the app. Unfortunately, we overlooked canceling the subscription, resulting in a charge. Could someone please assist in processing a refund for this? Looking forward to hearing your response on this. Update- The case was promptly looked into and resolved. Thank you Hi there, This is Liz from Joy Support Team. Thank you for reaching out and sharing your concerns regarding Joy app's billing. I’d like to provide further clarification regarding the billing and status of the app. 1. Free vs. Paid Plans: Our app offers both Free and Paid plans (Pro, Advanced, and Enterprise). Your account was on the Pro plan ($29 monthly), which includes advanced features. While deactivating the app may limit its functionality, it does not automatically revert to the Free plan or stop charges. 2. App Billing and Deactivation vs. Uninstallation: While the app may have been deactivated on your store, it was not uninstalled and the charge was not canceled. Shopify’s billing system considers an app to be in use as long as it remains installed on the store, regardless of whether its features are actively used or deactivated. To stop subscription charges, the app must be uninstalled from your store. Here is a document on the app's charges for your reference: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps 3. Clarification on Deactivation: Deactivating the app disables its functionality on your storefront or admin but does not sever its connection to your Shopify store. This preserves your data and configurations for future use and keeps the app available for reactivation. 4. No Transactions Recorded: We’ve reviewed the app’s activity on your store and confirmed that there were no transactions during the specified period since this May 2024. However, as you were still on the Pro plan and the app was installed, subscription charges were generated by Shopify. I hope my explanation clarifies any confusion. And I've sent a follow-up email to your email address. Hope to hear from you soon! Best regards, Liz Joy Support Team Update 21/12/24: We're pleased to hear that everything has been resolved. Should you have any further questions, don't hesitate to reach out at any time.

It's an excellent rewards application. It would be ideal to have the option to exclude customers from the program based on their tags, instead of doing it individually. Hello there, Thank you for your feedback and for sharing your thoughts about the Joy Loyalty app. We're thrilled to hear that you're finding it valuable for your rewards program. We wanted to follow up regarding your suggestion to exclude customers from the program based on their tags. We're happy to let you know that this functionality is already available as part of our Advanced Plan. By upgrading, you’ll gain access to this feature, allowing you to exclude customers automatically based on their tags, streamlining your rewards program. Additionally, the Rule engine feature will enable you to reward points based on a variety of customizable conditions, such as customer segments, order details, email domains, countries, and more. This flexibility can help you tailor your loyalty program to meet your business goals effectively. If you’re interested, we’d be happy to assist you with the upgrade process or provide more details about these features. Please feel free to reply to this email, and we can get started right away. Thank you again for choosing Joy Loyalty to support your business. Best regards, Joy Loyalty Team

L'application fonctionne super bien. De plus le service client est super. Ils répondent à nos questions efficacement et nous aident à créer les pages nécessaires sur le site. Hi Budget 4x4 Life, Thank you for your fantastic review! I'm delighted to hear Hana provided excellent support right from the start. We work hard to make Joy both feature-rich and affordable compared to competitors, while keeping it easy to use. We're excited to support your 4x4 community in Australia as you build your loyalty program! Warm regards, The Joy Loyalty Team

I was facing some challenges while onboarding this app so connected with the support team and luckily got Hana on the other side. She was not only efficient but also quick and helped me resolve all my issues with utmost patience. Really happy and thanks again Hana!