Reviews for HelpCenter: AI FAQ+Help Center

We've set up Help Center and it looks absolutely stunning, we have encountered few issues but the support team fixed all issues super fast! Strongly recommend

i used this app to help me do my FAQ section and l must say, lm so excited right now, so easy to use

The auto-reply email feature only works if the incoming email is formatted a certain way. For example, an incoming message from "First Last" firstlast@example.com will not receive an auto reply. If you try to reply to said message, the app gives you the following error message "the to.O field is invalid" (and yes, that is exactly how it is spelled). Even the error messages have an error. There were also other inconsistencies that let me know that the developer didn't test the app to make sure that it looked and behaved right. For example, the Live Chat area template mentioned an email template (two separate areas). Some areas also didn't have complete sentences so you had to guess what it was trying to say. Overall, I am tired of developers pushing out apps without fully testing them first. I wish Shopify did third-party testing before allowing any app to be sold in the App Store.

Xenotees

2021-04-27

United States

Amazing app! It's so great my customers can search my FAQs now. I don't know why someone said it's unattractive. It looks fine, and is really basically about delivering information- therefore, I'm really happy with the app. Check out how it looks on my website: http://www.xenotees.com/apps/help-center :D

A friend of mine showed me this app and since then I use it.What a great app, I absolutely love it. It improves my store so much.

I used this app to create my FAQ page. I had a couple of special changes I wanted to make but was having some trouble getting it to look right on my store, so I sent the developers a quick email. They responded really fast and easily solved all of my questions. Definitely 5 star service!

It has been a great FAQ page for our business and would highly recommend them to anyone looking for a FAQ page

My misunderstanding. The app works fine and verified the root of the problem was indeed external after extense research. My apologies.

Very useful app, no doubt about, looking forward to continuing using for great FAQ pages and more complete pages.

Just purchased the Premium Subscription Plan and had problem with the app loading on my store (conflict with page loader). Very reactive support, the problem was solved in the hour.

Fantastic and quick support from their team. I have been using this app for several years now. It works great and was very easy to install!

Testing a free version as of now. App is hanging sometimes through Google Chrome browser , even after page reload. But resumes its work after closing the whole browser and reopening and logging in shopify page again.

I used this app to add FAQs page on my webshop. The app helped me a lot. Everything is great, recommend it to everyone,

this app is excelent, very interactive thanks for the app, i love for questions frecuencies and PQRS

I used this app to help me do FAQ for my store. I really like how it does simple. Thank you for this app.

Easy to use, clean design, and delivers exactly what promises! The fonts, colors and order of questions can be changed and placed as desired, which was huge for my business.

I love this app. I suggest to any new user out there. If you need to upload this app. You need to upgrade them for the best of your shop. Keep up the good work guys.

Extremely fast, friendly and competent support team. Ive tested a few FAQ apps, Help Center is the best FAQ app on Shopify.

Very good application, with a super fast customer support and very good service, highly recommended !!!

I used this brilliant app to add easy-to-access FAQs and has worked like a charm. Great job guys and I recommend this app to anyone who is on a budget and is just starting out

The app works great, except that it takes so much time to load the page. How can we resolve this issue?

This interface is user-friendly. You pay about 4 dollars a month, and you can create good faq pages with several languages.

We went for the premium option, but honestly the app is overall not worth it. These sort of apps suppose ease up your customer communication but for us it didnt! Clanky set up, really bad overview in inbox and per each customer. Slow and laggy. Needs some serious improvement, customer support only through email and really slow. I would rather pay more and have a proper helpdesk function then this. Sorry gave it try but there are better options out there that actually help and make your life easier.

I had a problem with my store and they fix it in less than 24h.... fantastic service!!! love them:)

Good Service, Good service, Good service, Good service, Good Service, Good service, Good service, Good service