Reviews for HelpCenter: AI FAQ+Help Center

Very useful app and easy to use. Has all the important customisation you need. Support is also very quick and helpful.

We use both the Help Center and FAQ features of the app. It's a great value. Support's been same day. Highly recommend. Great value.

It is best FAQ app ever used and support is really efficient and fast. Even editing is useful and clear.

Perfect app for FAQ pages... it is very easy to use and configure. The customer support team is very helpful. I highly advise using this app.

I love the HelpCenter. It is really easy to use for those who do not have any coding skills. Thank you.

We had discovered a bug for drop-down for the FAQ section, customer service was super quick to answer my emails and concerns. The developers applied a fix within 1 hour. Highly recommended, great product. Thanks, A+

Save lots of time and resources to set the FAQ part. Customer service is always fast! Thank you so mcuh! *If you didn't receive their answers, you may also contact them via facebook OR just send again to see if there's anything wrong with your email.

i have written to the provider twice to find out if i can simply delete the app i no longer need, or if i have to delete code to do so. unfortunately, i never received a reply. always very fast when selling, very poor when helping (hot even "help center"). do i get a reply now? UPDATE: 26.07.2021 After this review I was contacted. The support had supposedly written to me. In the communication it was noticed that they had forgotten a letter in the email. I was helped in the meantime and my questions were answered 100%. This is why I update my stars from 1 to 4 stars!

I use this app for the FAQ section and tabs for my product page. I love that it is super easy to use and it goes well with my website, very clean and effortless.

--- Update: The developers reached out to me personally and have been ultra-responsive to address my concerns. My primary interest was finding an app that allows bulk upload/import... the options presented in this one seemed to allow for that, however it appears that NONE of them do that (based on helpful discussion with the team here.) I decided to stick with this app since the overall UI is still very good - and their personal support has been impressive. Our FAQ is now loaded and formatted, and we are very pleased, overall. I've been trying for an hour to get this app to work. Won't import. Won't export. Crafted an email to their support to try to get help, and it bounced back. Desperately need an FAQ that works - Have tried 5 on here with no success. This was a total bust. No idea how it got a high rating with so many users. Anybody out there who can help me??

Great app, excellent support. Met for their initial consultation and was given great ideas on integrating their help desk to manage customer feedback and contact us forms.

Works perfectly, Support is spot on when needed. in fact I only had to use their support once during the past two years.

Great application ! Very simple to use and the support team is very helpful and fast ! Highly recommand it.

very helpful app and great, user friendly and easy to use, my store is just new and im going to upgrade it later

HelpCenter is good and easy to use. I like FAQ, all the instructions in edit page is user-friendly and clear.

I finally found an app that gives my website another notch of elevation. thanks. It's easy to apply. Im still working on implementing the Helpdesk feature. But so far so good.

这款应用简单易操作，界面也简洁美观，是一款很好的FAQ设置应用。而且还提供14天免费试用，非常棒。 如果能有那种基本款仅收取少量费用的选择就太好了。目前的最低收费对于我们这种几乎没有收入的人来说还是觉得稍微有点高。

I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.

Love the look for the Help Center. Even the support team that's very quick to help with any design issues!

We've set up Help Center and it looks absolutely stunning, we have encountered few issues but the support team fixed all issues super fast! Strongly recommend

i used this app to help me do my FAQ section and l must say, lm so excited right now, so easy to use

The auto-reply email feature only works if the incoming email is formatted a certain way. For example, an incoming message from "First Last" firstlast@example.com will not receive an auto reply. If you try to reply to said message, the app gives you the following error message "the to.O field is invalid" (and yes, that is exactly how it is spelled). Even the error messages have an error. There were also other inconsistencies that let me know that the developer didn't test the app to make sure that it looked and behaved right. For example, the Live Chat area template mentioned an email template (two separate areas). Some areas also didn't have complete sentences so you had to guess what it was trying to say. Overall, I am tired of developers pushing out apps without fully testing them first. I wish Shopify did third-party testing before allowing any app to be sold in the App Store.

Xenotees

2021-04-27

United States

Amazing app! It's so great my customers can search my FAQs now. I don't know why someone said it's unattractive. It looks fine, and is really basically about delivering information- therefore, I'm really happy with the app. Check out how it looks on my website: http://www.xenotees.com/apps/help-center :D

A friend of mine showed me this app and since then I use it.What a great app, I absolutely love it. It improves my store so much.

I used this app to create my FAQ page. I had a couple of special changes I wanted to make but was having some trouble getting it to look right on my store, so I sent the developers a quick email. They responded really fast and easily solved all of my questions. Definitely 5 star service!