Reviews for Growave: Loyalty & Wishlist +

The Growave app is a very powerful all-in-one app that encompasses many features that are useful for e-commerce stores. The app is fairly easy to configure and it's UI / UX is simple and intuitive. The greatest part of the app is the translation function which allows for any and all translation of every single word within the app. My store's local demographic isn't English so having this function is extremely helpful versus smile.io is extremely very limited in language support.

One of our favorite apps. The customer service is A++++. Always responsive and helpful. I would give more stars if I could.

BKIND

2022-08-16

Canada

Great app and great customer service! Tina and Alex are always there to help Very user-friendly app!

8/13/2022: Almost 2 weeks ago, the app stopped rewarding my customers for reviews. Growave seems to be at a loss of how to fix. Rewarding points for a review is a huge part of the app - and it's not working. Looking for an alternative. This app is nailing it on every level. Installation was simple and straight forward. What tweaking I needed, that wasn't available in the large options of settings already, was promptly attended to by the Growave support staff. As a small business owner selling rather niche home decor products, I was hesitant to spend this kind of money on an App. It is my opinion, a lot of apps are just too overpriced for the small business owner. I understand that developers deserved to get paid for their work, but some pricing structures are just impossible to meet for a small owner to handle. After giving this app a trial for about 2 weeks now, I can honestly say I believe it will be worth the money. While I've only had a few people leave reviews under the Growave app, more and more are using my new Loyalty Program and Wishlist. The interface is extremely professional looking, and works great from computer, iPad Shopify and Android Phone Shopify apps. The various apps within this app are each individually customizable, with very detailed settings available within each app. That said, all very easy to use. I can't stress enough how responsive and supportive the support staff has been. Tursunai has been great. Any tweaks I've needed to my theme to accommodate the app they have made while I was sleeping - since their on the other side of planet from me. :) They've been very patient with my requests but very responsive, supportive, and accommodating! I do wish some of the settings explanations were a bit easier to understand. For example, in the Wishlist Reminder Email settings, one setting is "We send this email only one-time within to the same user." I don't understand the adjective "same" in this reference. Same as what? I do understand this is due to different cultures and possible language differences. :) Second, and not that important, I wish the floating rewards tab was dismissable, yet accessible via a click of something or a menu - at least on mobile devices. Too many floating things can seem intrusive and distracting on smaller screens. Along with that, would be nice to have ability to shorten rewards name for mobile screens. For example, "Painted Heirloom Rewards" for Computer and iPad, and just "Rewards" if viewed on Mobile. That said, wish had option in settings to show or not show notifications pop-up on mobile vs. tablet vs. desktop computer. Finally, I hope to see more options in general to changes settings of various apps behaviors, colors for everything, etc. But, bottom line is, this is a great app at a fair price. Period. I can't say I would stick with it if it ever increases in cost, as I currently don't use 2 of the 7 functions, and not sure I ever will (Comments and Questions), as I'm trying to keep it clean. Also, I don't bring in a lot of money. I'm hoping that's where this app will help - obviously. I say if you're on the fence, give the trial a go for 30 days. See how your customers respond and how Growave helps to support your setup, and make your decision from there. For me, this 7-in-1 app is pretty much what I've been looking for, and the support staff, especially Tursunai, has been absolutely wonderful and top-notch! I can't say enough good things about the support from Growave! Vonda @ The Painted Heirloom

Great support, avalable, fast and knowlegible. They were even proactive to make sure everything was working after I changed my theme. App works great, nice to have several features all role into one. Thanks Tina!!!!

Incredible app with awsome support, they are always available, fast and professional. So far the best I've dealt with.

I appreciate the Growave team's response as we have worked through problems to reach solutions and get everything operating as we need. When everything is in proper working order, it does exactly what we need for our complex system. I am grateful to the Growave team for being available and helpful, and for bringing so many features that my customers and I use constantly. We will continue to utilize this service as the backbone of our business.

Great app with a great price and very good support. I've used other similar apps which are extremely costly in comparison.

The app is awesome and full of great features and the support is stellar. They do care about their client and go above and beyond to solve any issue or concern one might have very promptly. Thank you, Tina, for all your support!

Very helpful team and super excellent customer service. thank you Growave. Appreciate your help to clear my questions.

Great app and customer service! We use it for both reviews and loyalty program. Support is fast and helpful.

A very good and useful app, with simple but very efficient feature that help to get great results out of box. And their 24/7 support is just true and awesome, they answer you even after a year with them. Wish them to continue like this and to keep taking care of their customers in such good way.

Incredible app and customer support! we've been testing many apps but nothing comes close to the high bar of the growave team. The speed of iterations on product is incredible and we're getting good ROI using the apps. A+++

Master of none, unfortunately. Also steps on other review apps if you're not using their review functionality - continually hides your review page!

Update: Growave destroyed our code: We deinstalled the App and were wondering, why still all checkboxes regarding data security / newsletter-subscription / etc were not working. After a long search and the help by the Shopify support it came up that Growave totally destroyed our code. This lasts even the deinstallation. E.g. somebody creates an account and is not clicking the checkbox for a subscription he gets pushed into all marketing lists anyway. They know the problem and are not a clue into solving this. We no have to figure out how to handle the situation because this is agains EU law (and worst customer experiance). Thanks for nothing, Growave, thanks for not helping even after I described the issue several times. Never again. Please do not use this app if you like your Homepage. Wir haben furchtbare Erfahrung mit dieser App gemacht: 1. Nach einem Update gingen alle Email-Templates unbemerkt flöten und Kunden bekamen die default-Emails. Z.B. ab einem bestimmten Level hatten wir hinterlegt, dass individuelle Gutscheine mitgeschickt werden, diese waren dann natürlich auch weg. 2. Tiers: Wir haben über Tage ein Tier-Modell aufgestellt. Je höher man kommt, desto mehr Benefits, so kenn man es. Aber leider wurden plötzlich keinerlei Rabatte mehr angewandt. Vom Silber, über Gold, bis zum Platin Kunden, niemand bekam mehr Benefits. Im Kundenfenster wurden zwar generierte Codes angezeigt, aber das haben original 0 von 110 Kund*innen gesehen. Diverse Kunden sind wütend abgesprungen und teilten dies auf SoMe. Das ganze Tier-Modell funktioniert nicht, wenn man mehr als einen Benefit hat (dann braucht man aber kein Tier-Modell). 3. Datenschutz: Ohne Einverständnis der Kunden werden Kundenkonten angelegt. Wir haben uns gewundert, warum wir keine Kunden ohne Bonus-Club Mitgliedschaft mehr fanden und machten den Test: Aus jeder Bestellung wird ein Loyalty Konto angelegt, ohne dass der Kunde es mitbekommt geschweigedenn akzeptiert. Das ist ein Fall für den Datenschutz. Vom Support kamen zwar Antworten, aber keinerlei Hilfe. Ich bat um einen Anruf, weil es brennt. Der frühste Termin nach dem Wochenende. Dann brauchen wir ihn auch nicht mehr. Fazit: Eine furchtbare Erfahrung, die uns Bestandskunden verärgerte, Tage der Einrichtung sind futsch, Der Launchday wurde gecrashed und nun sind wir dabei Kunde für Kunde zu prüfen und ihm manuell Rabatte (die ihm im Rahmen des Programms zugestanden hätten) zu überweisen.

I use this app for the Wishlist feature and the team was very speedy in fixing all the issues and adding branding colors, so far we are very pleased with their work! Thank you.

I ended up moving over to Growave so I could have all my reviews, points and Wishlist in 1 place (best features for the price by far!). I'm not very tech savvy so I had asked with help to import all my info over from my old apps. I have a hard time figuring out the CSV files that I needed to give to them but I was able to get that done. I would say that I wish with giving access to do edits they woulda been able to grab that needed info and import as it was hard for me to wrap my head around. But its defiantly not a deal breaker just was stressful to try and make sure I had everything they needed and of course I didn't lol. But the team was really easy to communicate with! They where really helpful with answering all my questions. They where able to import all the needed info and now I have everything ready to rock! they where even able to give me a review page to showcase all my reviews and also, to be able to see my product and site reviews in 1 place. I also like they where able to edit the page to let me give my customers a blurb as to why reviews are so important. All in all my experience with them is top notch and the customer service is amazing! I do appreciate the fat that they taught me how to get the CSV files but hopefully I wont need to do that anymore lol. Thank you for all the help and support!

I love this app and its outstanding support team; they are accommodating and quickly respond to any query or issue you have while installing the app in your theme. My shop only uses the wishlist and reviews/ questions features, and these help my shop convert better. Thank you so much for creating such a great app.

Great Apps and great customer service. Support team is amazing. Quick to respond and always nice and helpful.

Amazing App easy to configure and a 24/7 active support There is a person named Alex for support he helped me a lot. Thank you Alex

Very sleek-looking compared to other review and wishlist apps. Great customer support even while on basic. Thanks to Tina and Alex for the quick revert with requests to modify theme! They even reached out first when they noticed I changed theme, and needed help with re-integration.

Currently only use the wishlist feature, but it's good! Support is fast to respond and helped fixing my issue.

Are these a bunch of fake reviews or has something really changed with Growave that has caused it to be broken? We've tried installing growave for our site DeliciousDoor, and have had a series of 20+ emails with their support team because there have been at least 10 MAJOR bugs in their tool that prevent refer-a-friend from working, coupons not being created correctly, Q&A not working correctly. I'm shocked that there are so many positive reviews on here! Super frustrating at this point as we've had bug requests in for ~2 weeks that are still open. Do yourself a favor and find an alternate app that works!

leathercircle

2022-07-31

Australia

We use this app for reviews, wishlist, instagram and social login. It looks great and does not slow down our website. But the most important thing we want to mention is the support from Alex and Tina when we ran into some trouble. They responded within 10 minutes and had everything fixed almost immediately. Amazing job. Thank you again guys.

Very helpful and competent customer service, great solving solutions for our issues, I want to thank Alex in particular for the time that he dedicated to us