Reviews for Growave: Loyalty & Wishlist +

Great app! After trying several App for loyalty rewards/wishlist and more, I chose Growave for several reasons: quality/price, multiple options and fast technical service that fixed my errors. So, I highly recommend it!

Aidana was professional and friendly relaying my query to the right team. Within a very short time my problem was solved. Being able to offer Reviews and Wish Lists for my customers has been wonderful. I look forward to launching my first Loyalty Programme. Thanks and cheers! Audra's Brooches

Great customer service! Janat is very helpful and answered any questions I had in a timely manner.

It is not just a app, it is a marketing powerhouse! The on screen and e-mail notifications to customers make customers happy. acting like a low key, on-going automatic marketing campaign, and it's done for you. The customer service and support team are superb. They will be right with you whenever you need them, providing quick and excellent service. Can't be happier! Highly recommended!

Går langt for sine kunder og muligheder for at customize. Tilfreds indtil videre og spændende features.

Great app! Very easy to use and their support team has been most helpful, making some small customizations for me to align with my website needs and style. It's very easy system to use for reviews, referrals, and rewards. All in one place.

Sehr guter Kundensupport! Antwortet sehr schnell! Die Funktionen der App kann ich nur empfehlen. Ich bin sehr zufrieden. Preis Leistung super!

Quiero cambiar la divisa, o usar la divisa predeterminada de mi tienda (Peso mexicano). Gracias...

Una aplicación bien hecha. Excelente servicio al cliente y no moví un solo código. Altamente recomendada y tienen muchisimas funcionalidades!

So far, so good! They are attentive and dedicated and get the job done efficiently. You'll immediately see how great they are because we're all merchants.

Great customer service. Rashmi assists with the questions we have for the app, and forwards our customization request to the developer. The developer Damir makes it as what we want.

We absolutely love Growave! This app is a game-changer for our business. The loyalty program and reviews feature have helped us increase customer retention and boost our online reputation. The ability to offer rewards for social media sharing and referrals has also helped us expand our reach and attract new customers. The app is user-friendly and the customer support team is always there to help. We highly recommend Growave to any merchant looking to grow their business.

(Update on March 2023) Since my review below, the team did a brilliant job recovering. I had numerous feedback emails on my initial communication on where it falls short and actually, the development team came up with improvements. With the added feature of a dedicated page to communicate how-to earn & spend mechanism, it became so easy to communicate loyalty programs to my customers. Still, room to improve but it's a feature-rich app with the best value. Thank you Alice and the team. (January 2023) Summary: (seemingly) solid products technically + thoughtful pricing scheme + mediocre setting experience --------- Still in the process of setting it up: which could have been done in a few days if supported properly, now extended over 10 days. Here is why i took 3 stars off. 1. For first-time loyalty program users, the tutorial videos are pretty useless. The video only covers, for example, "if you want to have a separate page on reward, pls put your custom domain here in this box and save". Then you come up with 10 different questions. -> Why do i need to make a separate page on rewards (to promote your loyalty program in an attractive neat manner, easier for customers to understand the whole overview and hence increase the participation rate) -> how to create a custom domain? -> where to create a custom domain (on Shopify? GoDaddy?) and on and on. You are on your own to find the answer to technical & fundamental questions (e.g. how to design a loyalty program, what's the best practice, what's the common mistakes, how to communicate this to your customers when launching, how to name your program and different tiers). I had to spend weeks reading everything from Smile.io's blogs and videos to learn all these. 2. Important disclaimer is not made upfront or communicated where should be (the setting panel of each component, not at the knowledge article). For example "multiplier" in a tier is affecting all points given in that tier (review, birthday points, referral... etc, while common sense says the points from the purchase). This is not explained explicitly so i had to design my loyalty program multiple times. 3. I don't know whether this is a January issue while people are on leave or permanent. but the long queue on the support is frustrating. and people are working in tick-box mode and you get different people giving you the very first answers you got from your first interaction (that very link from the knowledge page. which is not even thorough). So conversation going in circles and the to-do list is getting longer. You don't get precise answers for your "precise question" but they keep on sharing that how-to article (which i read about 10 times before contacting them) and move on. 4. Had 7-8 service agents who didn't know about their product features precisely and to detail. They all told me there is no option to give "points" for referrals to my customers (so my customers can accumulate their points in a more meaningful way). Spent another week shopping for a different app that can do this at a reasonable cost. Once I started to set it up, yes you can. Who is responsible for the lost time? I know I'm judging the book by its cover now because i haven't launched my program yet and gathered feedback from my customers. will update again. So far, very frustrating experience as the product is too good to ditch but the set-up process is just dragging.

Very promising app, though utilizing it is quite ugly. I could only actually get to their website to login via their FAQ's, as there is NO login on their direct site, just "Add App" and "Book Demo", not to mention "Start Trial". A little reduntant. So I wanted to move the rewards tab to a more reasonable spot on my site and it is unable to be moved, and logging into their website (supposedly where you are supposed to fix this issue by removing it completely and switching to a rewards page) you get redirected to shopify each time. Unnecessarily frustrating. Glad I started with just a trial.

Growave is feature rich and I'm so far very happy with it. The support team are amazing. Really responsive and I feel they have gone out their way to help me with all the technical assistance I needed. Thank you team Growave!! :)

amazing costumer service! the team is extremely helpful from the beginning to the end. we are very excited to work with them!

Immediate response, full on help and much more, we have had a wonderful experience with their incredible customer support!

I have been recently setting up a store with quite some specific aesthetic requirements which I could not edit myself within this app. The support team at Growave have been exceptional and have gone over and above to ensure that the plug ins and widgets not only function, but seamlessly fit in with my site design and look and feel. Can Highly recommend!

We have had a wonderful experience with both this app and the incredible customer support! It is helpful having so many loyalty features centralized in one place and when we had a technical issue with the app, customer support helped us right away and fixed it immediately. Thank you!

This app is a must-have. So many key features to help your store grow with new customers. On top of that, the customer support is great. They are always willing to help and fix any issue you have. Thank you!

Sagittamed

2023-02-24

Germany

Customer service speed and friendliness is absolutely spot on. Just a wonderful experience and there are so many great things to do with this app. I am excited to where it will take us :)

I have been using Growave for several months and have loved it. My customers love the option to earn points and I love the confidence buyers get from having reviews on products. I recently changed my shop theme and found it necessary to reach out to the developer team for assistance. They were very quick and professional and had my issue fixed quickly. I would highly recommend this app.

Thank you for your excellent support! I'm a Shopify beginner, so there are many things I don't understand, but they were willing to accept and solve even the most detailed requests. Also, I am Japanese, so I think I caused trouble with my poor English, but they patiently dealt with me. The functionality of the app is also great. I will continue to use this app.

Fantastic support and a super useful app I'm new to Shopify and getting things setup, so I had a lot of questions. The team at Growave answered all of them. Now I'm super pleased with how this app looks and loving the multifunctionality of it.

First class customer service! I had changed my store theme which hid my review & rewards options. I sent an email to see how to get it back & received very simple instructions for what to do on my end & they did the rest with a smile.