Reviews for Growave: Loyalty & Wishlist +

Doctor Panush

2023-01-31

Spain

App con muchísimo potencial, genial para la fidelización de clientes. Llevamos más de un año con ella y estamos muy contentos, pero lo que es mejor, lo están nuestros clientes, que ven día a día cómo les premiamos por confiar en nosotros. Buen servicio de atención al cliente, responden rápido a tus dudas. Muy recomendada si quieres dar un pasito más en tu negocio

I checked every other app on the shopify app store and i keep on coming back to to growwave. I am super happy that i picked this app, it is working flawlessly. I just want to say the account manager Gera have been so wonderful. she has a lot of patience and very prompt on all my quiries. One of the best support staff I have met and I could not be more happier. She is always there when you need her

I used this app for over a year and it was a big mistake for our store. I would say that in the last year or so I received only a couple of reviews and I couldn't understand why. I changed from this provider to another and started getting reviews immediately. The cost of using this program is immeasurable to us.

The application is very good and easy to set up! The support is very responsive and we thank them for all their help!

Highly recommend app!! I have it over 2 years and helped me a lot to ingress my sales and my cart value. the customer service is amazing and super fast. they helped me on day Sunday, with a code in my site and i'm very grateful for this. Thank you people you are fantastic !!!!

So far I am very pleased with this app. I'm still in the trial period but it was easy to set up and integrate, and in the few instances I had issues it was incredibly simple to get assistance. Customer support is prompt and helpful, and willing to make individual changes to suit the customer. So far I'm fairly sure I'll be continuing past the trial period.

Very good app with excellent customer service. Highly recommended and I'm sure it will be of great help to our store. Thanks!

Outstanding support was offered to me. When I saw the app I instantly wanted it because it provided all the features I was looking for in one seamless app. The installation was a little tricky for me so Growave stepped in and helped customize it to my liking. Kani, Almaz, and Aidana were incredible. With all its great features, I know it's going to play a major role in growing my business.

I love their friendly and helpful support team. I was having a problem with the Reward system, when I contacted them, they were on it immediately and helped me out. Would recommend this

We've had Growave running for a while now but only just got around to really deepdiving into it and marketing to our customers. I had to prove all the functionality before I sent emails and got myself into a pickle. So after playing with it I had a few questions on how it ran properly and the support person was very patient with my investigation and we were able to answer all the questions I had. There's definitely some functionality which would make the platform better but you need to understand what each version you're paying for offers. So far so good!

DrClareApothecary

2023-01-05

Ireland

I love the support I got with this app. I had an issue and I received a response very quickly. The issue was fixed without any fuss. It is well worth the money for this app.

Growave is such a great app - has helped me consolidate several apps into one, reducing complexity. The support team are really great, very responsive and very happy to help. I would definitely recommend Growave.

Great customer service and an overall great product! I needed help transferring my account and they were very helpful in getting that done!

日本からレビューです。このアプリはEarning PointsがPlace order、Create account、birthdayで設定できます。付加価値を感じていただけるアプリですね！ Points StatusやRedeem Pointsも設定できる箇所が色々あるため、サイト利用の付加価値を高めるのにとても役立ちそうです！そして最大75件の注文までは$9.00というのも、スモールスタートから大きくしたいサイトには嬉しい価格設定だとおもいました。 またスタッフの皆さんも困った時には密に連絡をとって解決にむけて協力してくれるため安心して導入できました。 今回は海外向けサイトでの利用ですが、今後日本向けのサイトにもがっつり使えるアプリだと感じています！ A review from Japan. Earning Points can be set by Place order, Create account and birthday in this app. It's an app that you can feel the added value! There are various places where you can set Points Status and Redeem Points, so it seems to be very useful for increasing the added value of using the site! And $9.00 for up to 75 orders is a great price for a site that wants to start small and grow. Also, when I had a problem, all the staff contacted me closely and cooperated to solve it, so I was able to introduce it with peace of mind. This time, we are using it for overseas sites, but I feel that it will be an app that can also be used for Japanese sites in the future!

I have ran into three major bugs so far. They still have at least one huge bug right now. 1. They had a bug that allowed somebody to share to Facebook over and over with no time delay and generate fraudulent gift cards out of thin air extremely quickly. Somebody ran up probably 750,000 points or so in one evening by doing this on loop. I spent an entire weekend trying to disable the fraudulent accounts and cards. 2. Woke up this morning four months later to see that people are still able to order products that they never paid for, with gift cards that were created out of thin air, that were disabled four months ago. This is a big deal, this was $75,000 created before I realized what was going on, four months later it's still not fixed. 3. There was also another bug that rewarded points for using points which is ridiculous, and it still didn't work right even after the support team pointed out which setting should be used and was updated. I sell high ticket items so for example if somebody bought $10,000 worth of items, they got a $1,000 gift card, but then when they used that gift card, they were rewarded with another $100 gift card, then another $10 for using that one, which is absurd. Tried to be understanding but if they're not going to take this seriously then everybody else needs to know about potentially huge issues with the app revolving around reward points and gift cards. Ones that you did not sign up for.

I just used the app for a few months to experience it and have some reviews about the app. The app is good and has excellent documentation and is exceptionally user-friendly. This app carries out what it promises to do. It is simple to understand and simple to utilize. after we installed it, I had a few questions and there were some issues that were Shoppable Instagram from displaying correctly. I contacted the support team represented by Rashmi Sharma and then she patiently answered and guided me through the app. She also asked the develop team to fix the issue really quickly. They were able to remedy the problem quickly and effectively, and they were able to do it within 24 hours of reporting it. Jena kept me informed at every stage and quickly reported any problems. Additionally, the developer was helpful to me. The app is now running perfectly on our site, and we are very happy with it. We appreciate all their support and would highly recommend the app to anyone looking to display labels and badges on your products.

The Growave app is a big bang for the money. We aren't even using all the features (yet), but the Reviews and Rewards alone have added a lot functionality for our store front. The app itself, because it includes so many features, can sometimes be hard to navigate or remember where you change certain settings. Customer service has been used frequently due to questions that came up, and they have been professional and responded quickly. They've also been able to help customize a few things for us. Overall good experience so far.

A couple of issues came up, but it was a user error. I had updated my Shopify pages for SEO and accidentally deleted the coding that makes Wishlist, Refer a friend, and Loyalty program Landing Pages appear on my site. It took three days for them to figure out how I wanted it reinstalled, due to the language barrier I believe, but it looks great now. Thank goodness for 24/7 help.

I used this app for a year, it is a good app but they have many issues and their mobile API integration is horrible and they always update their API without inform us! In addition we could not update our customers points in bulk and has to do that manually! Lastly, last week I created a boost points campaign for Black Friday to multiple points 20X but after the campaign has finished i found out the no one of customers has got 20X! and that make me do that manually for more than 1000 customers!!!

We were looking for an app that could seamlessly integrate our app builder Vajro, and we ended up with Growave. It saved us the trouble of worrying about synchronicity among different features we'd like to have and the extra time needed to figure out how to make different apps work together. On top of that, the support team was very helpful. Masha and the team helped implement 10+ edit requests within a few hours, which is valuable for our team without any developers. I would recommend this app for its functions. They deliver their promises! Keep up the awesome work, team Growave. ;)

In search for a simple refer-a-friend function, I made the mistake of installing Growave. This app is absolute bloatware. It will install all sorts of functionality all over your site. Use with caution as every install has the potential to slow down your site and, unless you're using all functionality, that's by definition a bad outcome. Deleting it required removal from the app itself and from Shopify admin.

Best support I ever met! Growave is a really helpful app that can improve a lot your site's conversion if used correctly. I asked the support team if it was possible to change the style of a lot of elements in the wishlist and everything was changed perfectly, the support team replies really fast. I can only recommend this app at 100%!

I used this app to help me add a wishlist to my store, but I could not have been more pleased with all the features available even for my basic plan. I am able to do a rewards system with my customers and they're able to earn points to get rewards; which essentially helps them spend more. I was even having a problem changing something and the customer support I received was great! I got help from both Nurila and Aiperi and they were so helpful and pleasant! Great app.

Great customer service experience with Rashmi. She replies very promptly and tries to solve any problem we've encountered the best she can. Very helpful, reliable, proactive and available which makes it easy for us to troubleshoot and implement things.

high efficient work! great customer service, solved our problem in time. works on all theme. left me no worry