Reviews for Growave: Loyalty & Wishlist +

I'm currently using this app but I don't think I'll be using it for a long time, the inability to customize the rewards page is really limiting. In addition to the fact that it is not possible to have a LOGIN button when loading the page, which makes usability compromised by the user, because to log in he has to click randomly inside the page to see the log in button. I asked to make this button visible right away, but it seems impossible to implement. I'm not satisfied at all.

Great all-in-one solution app. Also the support was truly perfect. All the customization, and error fixes.. they solved it all. Especially Adil, who help us a ton of times. Thank you.

Furious with this application and the customer service. Everything was fantastic in the beginning. They get you onboarded and treat you wonderfully until you're all in and everything is integrated. Then they don't give a damn about you. They have no respect or loyalty to their customers that have been with them for years. The app is littered with bugs. I don't even know where to start, so I will just leave it at that. WEEKS of wasted time troubleshooting and dealing with back and forth emails. So much money lost due to bugs allowing customers to repeatedly share my brand on social media and rack up thousands and thousands of points resulting in lost money for my business. Then they have the nerve to randomly increase the price by 50% out of nowhere and you're just stuck with it. They're like the new Netflix, but worse. I am totally stuck with this app because my customers are used to the rewards interface, and I can't find another app that has all of the same features. I simply don't have the bandwidth to work on multiple new application migrations and customer education on the new app. I feel like I am chained to this app and it's incredible defeating. :(

The application is very good, but it has some flaws: -It's slow to load pages. -Regarding the rewards program, some ways of rewarding customers are not very effective. For example, customers can share or visit our social networks to earn points, but for sharing, they can cheat, meaning they share nothing and still earn points. Moreover, just visiting doesn't serve much purpose. It would have been better to give points in exchange for a "like" on the Facebook page or a follow on Instagram or Twitter. However, overall, it's a very good all-in-one application with a good price point. The big plus is the team that is always available to solve your problems, although there were a few problems I encountered that they couldn't solve. I recommend the application, especially if you need an all-in-one solution. I've noticed that the application is updated frequently, which is good news. I will also update my review after my customers have used the application.

This app has a ton of really great functions that we previously had to use multiple apps for, but I think the best part of this app by far is their customer service team. We had quite a few issues with setting up the app to fit our shops theme, and the support team was incredibly helpful and fast with their responses. They were able to help us customize the app to fit our branded colors and helped us troubleshoot other issues we were having. Thank you so much!

Dear AllOne Wellness team, We truly appreciate your 5-star rating and the positive feedback you've shared. 🤩 Your feedback serves as a constant source of inspiration for us, and if you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help! 🤗 Begaiym, Reputation Manager!

What a great app! Works well, and the support from Anna and Ayana is awesome.

Great App & Great Customer Service!

Great and affordable solution. Very good usability and an excellent service team, with quick solutions! Unfortunately, the issue of DSVGO is not quite clearly regulated and not unproplematic with Kyrgyzstan.

prettyFIT

2023-09-28

Singapore

Customer service is knowledgeable about the apps and able to answer enquiry within acceptable timeframe. However that's some limitation which they could not do from their end and will need to be specific and clear on the request or enquiry so that they will be able to provide the best solution to your matters. Overall Growave provides what we needs and hope to see the suggestion submitted to be implemented.

Hi there, Misssenna Jewelry team! We want to express our deep appreciation for taking the time to provide us with your valuable feedback! Your positive experience is incredibly rewarding to hear, and it truly makes our day. 💞 Begaiym, Reputation Manager!

Even though I told them not to call me, they kept calling from different numbers, asking me to change my review. Stop calling me!!!!! It's your APP real issue. Other customer need to know how it works! The social login function doesn't work at all!!!! I have send the issue video. But the support just say they have tested and it could work.. But I can't work either my friend. Now they asked me to create an account then could use the social login function. If so why it is called social login???? All we want is customers don't need to create an account and easy login. Too bad. Bad product bad service! Stay away from this app.

Hey, Ngocnga team! We sincerely appreciate you taking the time to leave us a 5-star review! 😍 It means a lot to us. Thank you for sharing your feedback! Begaiym, Reputation Manager

Hi, the team at Supershopbis, Thank you sooo much for sharing your feedback! We are thrilled that you loved your experience! ❤️ Begaiym, Reputation Manager!

The Growave app has a lot of features for little money. We use several of the features and they are great. One of those is the wishlist. Although the standard is already great, we wanted something extra and different. So I contacted support (Masha and Janat) to ask if this was possible. They answered me in a few seconds and told me that it was no problem at all. They built it in no time! We're so happy with it. So great app and a great team!!!

The app works amazing, it's easy to set-up, very customizable and the support team helped me further customize all the elements not reachable through the setting I have nothing but kind words for you guys! :)

This comprehensive app has been essential in our ongoing endeavor to implement points earning and commenting functionality on our platform, which is crucial to us. The technical glitches we've run into during the debugging process have been handled rapidly and competently by the knowledgeable GROWAVE team, for which we are incredibly grateful. Their unwavering dedication to customer service deserves recognition and applause. Furthermore, the fact that this app supports Japanese is of paramount significance to our operations, as many Shopify app unfortunately do not offer this feature. This compatibility has facilitated our business in more ways than one. In conclusion, I am compelled to recommend GROWAVE to everyone seeking a versatile and feature-rich plugin. Hats off to the GROWAVE team for their dedication and professionalism!

I had some issues with the app when I migrated themes, but support was able to get everything reinstalled and working better than before. The app itself if very easy to use and the UI is simple to navigate. If you need help with anything, their support is top notch.

A Fantastic App with Exceptional Support I've been using this app for a while now, primarily relying on their free features, and I must say it's been a delightful experience. Not only are their free features robust and user-friendly, but it's also evident that many customers are actively benefiting from what this app has to offer. What truly sets this app apart, though, is the outstanding support team behind it. They've been nothing short of amazing. Whenever I had questions or needed assistance, they responded promptly and went the extra mile to help me. They even customized various aspects of the app to suit my specific needs, which I greatly appreciate. In a world where customer support can often be lacking, this team shines as a beacon of excellence. Their dedication to their users is truly commendable, making this app a top choice for anyone seeking both quality features and exceptional support. Highly recommended!

I experienced a technical issue and this support team helped me to fix it immediately. such as a good support and app.

Their customer service is extremely good. yes, I said extremely fast, and efficient, they even did a customized tab for my all requests, but NONE OF them said no! Also, they resolve my issue in hours or even minutes. I love this app so far. best price, compared other app for just UGC will charge over $40 a month, this one include everything I need.

It was hard to find an app that had reviews and rewards until I discovered Growave. The customer support has been flawless and helped me through the process of stamped migration. I truly recommend to all of you to give it a try.

Growave is a good value app that provides a lot of functionality in one app. Some fixes and adjustments have been required along the way but the team has been very helpful and easy to work with.

Beaucoup de choses disponibles dans cet application. Comme le programme de points et récompenses pour les clients, des emails automatisés, un compte et une liste de souhait pour les clients. Je suis satisfaite du résultat. Merci.

it's a very useful app with great features, and the support team is very responsive.