Reviews for Growave: Loyalty & Wishlist +

I am delighted to share my exceptional experience with the Growave CRM platform integrated with Shopify. As an avid e-commerce enthusiast, I've had the opportunity to explore various CRM solutions, and Growave has truly stood out as a game-changer for my business.

Growave is a great addon + the support is amazing! Go for it!

Shopify is an amazing tool but... it can also be very intimidating for a newbie/nontechnical person like me. Add to that all the amazing apps and it can easily become overwhelming. I was apprehensive when I installed Growave. It's only been three days and I have a lot to learn but my fear has quickly faded. I ask a lot of "stupid questions", it's never a problem. They are answered quickly by real human beings. The hand holding is amazing. For a company selling customer experience solutions, they really practice what they preach.

The app is so easy to use. It is also very useful because it has various customization features. When there was something I didn't know, the app developers helped me with immediate answers. I am so satisfied.

good support

Very good app! The customer service is quick to reply and very friendly.

Large increase in price with no real viable upgrades. I reached out to customer service and was pretty much told to downgrade to free or pay a lot more for you're already getting. No grandfathered pricing. The installation was supposed to be straightforward but took multiple E-Mails to customer service to resolve since the migrated data was not integrating into their service as intended, the original price point made it worth the try. Once everything was running as intended, I gave feedback to them as the schema that google uses to pick-up on reviews and display them in search was completely missing. Afterwards, everything worked fine and as intended. Adding new features and incentivizing an upgrade is what they should have done as opposed to locking all the current features behind a massive increase.

Shoppify's best apps! When I have a question, I ask a question and the agent answers it very quickly, faster than the speed of light, and very kindly. Especially agent Yzat. He's the best.

5 estrelas

They do exactly what they say, fully recommend

I love them~

This was an app that I really enjoyed as their customer service was quick to respond and the functions were great. We were one of the early users when they were still offering their $9 basic plan but most of the functions have now been removed from us due to the pricing change. We wrote in to customer service explaining our situation, and for a small brand like ours, it's impossible to be paying $149 per month to retain all the features which were available from the plan they promised previously. Most apps out there would still reward their old customers who've been with them since day one, but not in the case of Growave. It's truly disappointing and now we need to find another review and loyalty app that can fit into our budget. While I appreciate the help that the team has provided for us since day one, this experience has left us speechless.

Hey, TissuGraphique team, Thank you for the 5-star rating! 🤩 We're thrilled to have provided a great experience. Your satisfaction is our priority, and we look forward to serving you again. 💖 Best regards, Begaiym, Reputation Manager

Dear Shidommastore team, Thank you for the 5-star rating! We greatly appreciate your support, and it's truly uplifting for our team. Your feedback is important to us. If you have any questions or need assistance in the future, feel free to reach out.🤗 Best regards, Begaiym, Reputation Manager

UROKO

2023-11-15

United States

I highly recommend this app. The rewards program is wonderful + review functionality, wishlists and shoppable Instagram galleries! The level of support from the Growave team is outstanding and unbelievably responsive.

I would strongly recommend this app. The features are great and in my experience the customer support is excellent should any issue arise. Furthermore the many features of the app allows you to use this one app instead of the three or maybe even four apps that would be needed in order to get all the benefits that Growave provides.

- CSV import function is not working. - No instant chat support. You can only submit your questions and wait. - All email to your customer will only send out from noreply@socialshopwave.email, instead of your own email domain unless you pay for the VIP plan.

Great app for managing wishlists and points rewards, very helpful. Worth noting the positive experience with the operator Janat, who assisted us excellently in resolving some issues.

Crua Outdoors

2023-11-08

United States

Highly Recommend! We have successfully implemented Growave Reviews & Wishlist Functionality. The implementation was simple with all necessary functionality for an ecommerce site. And works seamlessly, with reviews, Q&A and Wishlist all utilized by our customers within days. After reaching out to the Growave Support Team for a solution to implement reviews on collection pages, both the Growave Support and Development Team implemented the solution in less than 24 hours! They kept us informed at each stage, and even shared the details of how this was implemented for our internal team. We are looking forward to implementing the Loyalty & Referral Program next! Great App, Wonderful Customer Support!

Hello, Thickcut Apparel team! Thank you sincerely for your 5-star review! Your positive feedback is a beacon of support for our continuous commitment to excellence. 🤩 We're delighted to have met your expectations and appreciate you taking the time to share your experience. Eagerly look forward to welcoming you again! Warm regards, Begaiym, Reputation Manager

love this app and all the features. the wishlist portion has already made us a bit of money, and very excited to start utilizing various promotions with the loyalty program.

Amazing Customer Service! I love the features this app adds to my website however I can not say enough about their customer service! There have been a couple of times when things weren't showing up correctly & when I emailed the customer service team they responded quickly & resolved the problem. They have amazing communication & are definitely on top of things. Thank you for all of your help!

Our store just start using Growave and the support team is really really helpful during the transition. We also can see that the developer's still improving their product for the users. Look forward to being a long time customer of Growave!

I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a price plan change with the new updates. Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month! That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site. I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features) Truly disappointed. UPDATED: Binzazir reached out to me personally and listened to our needs. In the end, she was able to convince her team to keep the existing plan for us. I changed my review to 5-stars because it is a company that truly listened to their customers.

Shaman Sisters

2023-10-27

Canada

I had the worst experience with this app. And even worse with the customer service. Even though I used app support to set this up. My website was down for 4 days. It was a very expensive fix. How this was handled by growwave… well they lost a customer. Don't recommend it: