Reviews for Growave: Loyalty & Wishlist +

I have been using Growave now for over year and just absolutely love. Customer service is top notch. The team was able to resolve a problem I was having with the review slider in my theme and they resolved it so quickly. You can even get on a zoom call which honestly is the best part when needing tech help. Thank you Nurila and Aidana!

It can be challenging to locate a product that not only provides an array of features but also maintains a high-quality, efficient and friendly technical support team. That said, I am delighted to report that this app surpasses expectations in both categories.

Growave is an exceptional app that efficiently fulfills its purpose, eliminating the need for three separate apps. The support team is notably proficient, with Aidana standing out due to her swift responses, clarity, and precision.

Had a very great experience with Aidana, she helped to solve a customer's request very quick! Overall the app has many features and has been working very smoothly.

This app is great! It does the job of 4 other apps we were using and paying for individually. It is saving us a huge amount over the course of the year. And the support is outstanding! We needed customization and the team at Growave was super helpful, quick, and really awesome to deal with. Very responsive team, we feel fortunate to have found this app! Thank you Growave!

Do not leave negative review - for your peace of mind. No notification when you exceed your orders limit. You are out of answers when customer asks you how to apply reward, because you have no clue and have dig it out. Points aren't calculated correctly in British Pounds. You'll have to adjust every order (when customer spotted) manually. If you want pease of mind, please do not leave negative review. I have my all windows closed from incoming calls and emails from this corner shop.

Update: they eventually come back to me with the refund. Update: they tried to show that they care and get back to me quickly at the beginning and promise a refund and simply disappear after we try to confirm the refund details. We uninstall the app multiple time and somehow it keeps installing itself and we are still being charged!!! The reason that we decide to use a different app is that their app breaks our customer experience always every time when there is an update since we did customization to it to align our website style. Review last time: We have uninstalled and stopped using it for a long time and just noticed that they are still billing us each month. Reached out for a refund and will update the results here.

英語ができない日本人ですが問題なく使えます 管理画面のUIもシンプルで言語も日本語が選択できるので、基本的な設定はスムーズにできました。ヘルプページも機能ごとによくまとまっているので参考になります。 とは言え、ところどころ設定でつまづいた部分やストアの表示についてカスタマイズ要望があったので、メールでサポートに問い合わせました。サポートは日本語対応していませんが、翻訳ツールを使って快適にコミュニケーションが取れます（私は英語は全く使えません）。返信も半日以内で来ますし権限を付与して直接ストアのコード編集までしてくれます。 良心的な価格でここまで親切にサポートしてくれることにとても驚いてます。 ストアをオープンしたばかりなので現在はお気に入り機能とレビュー機能のみの利用ですが、ストアの成長に合わせて他の機能もぜひ活用したいです。

I have been using Growave's loyalty app for some months already. I gave 5 stars before because the technical support team (Tina and Alex) was amazing but suddenly the support team was changed and now it takes hours to get an answer from the support team. Sorry Growave but we customers evaluate an app not only for its technical features but also for the support we get from the team behind the app when it comes to questions or issues. Update (2023-01-19): I was contacted by the lead of technical support, she apologized and is trying to improve customer service. So far technical support seems to have gotten better but I have not requested too much support lately so I'll keep updating my score based on my experience. Update (2023-05-04): Customer service is getting better, I usually don't get immediate answers but my questions are answered and my requests are fulfilled within a few hours. Fixing complex bugs that I have reported takes some time but they are eventually fixed. It's fair to recognize Growave's efforts so I'm giving 5 stars now. Keep up the good work Growave!

Love working with Growave! They are supportive and quick to answer our questions. We've had many meetings and custom dev requests and they've been FANTASTIC!

Fantastic app to reward loyal customers! Customer support and technical support has been excellent and we could not be happier :)

The app is good, just started using it, but the customer service is AMAZING!! Always answering and being supportive.

Assistenza veloce ed efficente. Ayana mi ha aiutato nel settare l'app e per ogni mia richiesta è sempre presente

Growave has been a great partner for us. Our Success Manager Adeim (Adi) was available for technical support & advice night and day. She followed up on all the customizations we requested as well. We are extremely grateful for her support & kindness. Aizat, who helped us with the intro could not have been more helpful as well. Thank you.

Amazing service getting me setup from Begi! Hopefully the app helps with increase in repeat customers, it seems very good!

Aidana at the Growave support team has been exceptional! Very responsive and easy to communicate with. My queries were handled very professionally and resolved quickly. So far, so good. Would recommend Growave Rewards.

Growave has the best loyalty program and wishlist features. It helps businesses increase sales and customer engagement.

excellent support by the team. I love that they respond so quickly and comprehensively. Great job to everyone!

Over the past 3 weeks, my team has been actively involved in the launch of a loyalty program. Thanks to the Growave team for always responding quickly and trying to help with any task that came up along the way. Thank you

Been a great bundle of apps for a good price! The setup is easy, support helpful, and they have done several updates. Looking forward to see what they do in the future.

The app does what it says. Very easy to set up. Great communication through and through by the team at every stage.

The app is awesome. It provides all the features you need to get a solid loyalty program going. Next to that, the support is so great. They reply within a few minutes and come with a fitting solution. I would recommend it to anyone.

Great app and excellent customer service. The team is very efficient and reliable. Highly recommend this app

Great, responsive support team. Smooth interface as well, with a lot of features packed into one. Excited to see the app continue to evolve

Great app. Use it for wishlists and therefore social proof for my customers. Great customer service, they respond and fix the issue very quickly!