Reviews for Gorgias

Luxy Hair

2019-12-04

United States

Gorgias has streamlined our communication with customers. Their support is fast efficient as well.

GAME CHANGER! This company is incredible! This has transformed our customer service! We are also grateful that they are willing to add key integrations for our business!

Nikola was very helpful and prompt with helping resolve my question. Amazing service, thank you so much.

Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.

Pehr

2019-11-25

Canada

Nikola was extremely helpful and prompt to resolve our question - we're only a few days into using the platform but it's very user friendly! Thanks for the great customer service

Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.

Gorgias has an amazing support team! They have quick response time, very professional and helpful. All of this, and in a timely manner. They have followed through with every conversation I have had with them. We would highly recommend them!

Gorgias helped us cut our respone time i half and answer our customer much faster ! The Ability to manage all channels in one place is super powerful!

Super fast service and very helpful. Solved issue in the space of 5 min ! Keep it up guys would recommend to anyone

I'm very happy about my customer service experience with Gorgias - my problems were solved quickly and professionally and I was able to optimize my job performance further.

Gorgias is the perfect tool for a growing e-commerce company like ours. We were looking for a central hub to manage all customer interactions and it seemed like the obvious choice. Our team has been very happy so far. Our onboarding agent (Richard) went above and beyond assisting us in setup and answering all our questions. Gorgias has all the features of the big guys with the customer service and personal touches of a small boutique company. Can recommend with confidence.

We recently signed up with this app and love it. It's affordable, easy to use, and the customer service is great. Thanks Gorgias!

I received help from a lady name Bojana. She was polite and most of all helpful in achieving what I needed done. Gorgias is a great app with outstanding Customer Support.

Great app! It is very helpful for our business to keep all messages, notifications, and communication from our customers in one place. It saves so much time! There are some things that still need improving but their customer service is great! They are always reconfiguring things for me to make the app more useful to me. I really apprecaite that they are always creating a more efficient and effective app.

Really great responsive customer service team! I highly recommend using Gorgias to ease and streamline customer service!

Gorgias has been a fantastic fit for our customer service team. Its ease of use and customer support have exceeded all of our expectations.

GWL Fitness

2019-10-08

United States

Gorgias has an excellent API & they go out of their way to satisfy the customer. This app makes everything very easy to use & Richard has done a great job with us. Thank you again & highly recommend gorgias to anyone who wants to simplify the customer service!

Excellent customer service! Aleksandra was so helpful and provided information in a straightforward manner.

I got excellent help with an inquiry I had. Very efficient and good customer service! Great job Gorgias support team!!

Good app overall and support has been great as well. I typically get quick responses. I would recommend.

FANTASTIC!! Such a straightforward platform to use! The customer service team are always on hand to help out if you need assistance, especially via the live chat feature. I highly recommend!

Very straightforward to use, the live chat was very helpful and the person I spoke to was very knowledgeable.

Great app! Has made managing all inbound interactions so much easier and fluid. Also ridiculously responsive customer service. Our lives are so much better now working with this app. All good stuff and good for our customers!

I have had only wonderful experiences with the Gorgias support team! They are just one chat bubble click away, and are always so kind and helpful. The assistance they offer is personalized and they are a pleasure to work with! It is so nice to have Gorgias Support on my team and one click away. :)

Grace Eleyae

2019-09-24

United States

Their customer service is very helpful and nice. Such a genuinely nice team of people! :) Also, the tool is extremely helpful and user-friendly.