Reviews for Gorgias

Wopilo

2020-03-11

France

Live chat really reactive. Answered (politely) both to my questions that already had a solution and the ones that will be passed on to dev team. I'm not yet an expert user but Gorgias seems to be already extremely powerful and will continue to update the app with tons of useful features. Keep going on.

Gorgias has streamlined our customer service responses. Their customer service team has always been very receptive to requests and helping me find solutions.

The Gorgias team as been A1 helping us identifying an issue and solving it. I could not have hoped for a better experience! Strongly recommend!

We went from using several different apps and our CS team having dozens of tabs open to service customers, to then moving to Gorgias and having it all pretty much in one place. We can see if a customer has reached out through different channels through Gorgias ticket history, we can set rules based on different variables that come up, and their support team is top notch! If I ever have a question or issues that's not answered in their FAQs, they have a chat feature within the app and are very quick to respond.

Great service from Ilija Kostic, really helped us solve the issues we had in record time! Great job guys!

I love everything about this app! Setting up the integrations and emails took mere minutes. Moving all of my template customer service responses into the macros (and making them better with the built-in options to add dynamic info) made me so, so happy. And managing my ticket queue in under an hour every day with all of the sidebar Shopify tools (like duplicating and refunding orders), being able to see order and customer info, etc. just makes customer service a breeze. From a company standpoint, I worked with the Gorgias online chat support team to answer a few questions, and they were very responsive and immediately helpful, and I also did a demo with an account rep to make sure I was using all of the features to their fullest. Cannot recommend this app highly enough!

Great customer support! Always there to help when a question comes up! The app works great for our customer service as well and is easy to use.

The platform is getting better every month and their support is brilliant: very prompt, always keen to get feedback and understand how they can serve their clients better. Very happy with it!

Great app and wonderful customer service. They always reply promptly to solve our question. Very helpful~

Gorgias helps us organize support emails over our company so that we are not double helping customers to have to forward emails to the right person.

Nikola is very patient and kind with me explaining the things that I need in order to resolve the issue. Excellent service!

Super helpful and responsive. Took about 24 hours to respond to an error I was having. The solution they gave fixed the issue.

Gorgias is very powerful app and seamlessly built, I can tell they put tons of effort and consider every scenario customers could face. Very detail oriented app, you can tell they are not here just to make money but so focus on customer experience and support service for the long term success to come. Super fast and amazing attitude with customer support to try their best to solve my issues. Great job, deserve every penny for the powerful customer support app and amazing customer support from Gorgias, I'd certain it is the best app in the customer support field.

Great service, the guys helped me so much! They went above and beyond to make sure everything was right and I was happy and felt reassured with the concerns I had, very helpful! 10/10

The software itself is very useful and easy to use, and when there are bugs they make it a point to fix it immediately. What I love most is their customer support team. Marija,Axelle,Sonia, Bojana, Aleksandra, and most importantly Nikola are always helpful and willing to go the extra mile for every issue I raise to them. Love those instructional videos you personalize even if you already have instructions on your software, you still find time to make them! I just wish someone is available on the weekends. :) That's it! Thank you, Gorgias! Feb 12/2020 I think Illija is a new addition to the team, he is also awesome!! Gorgias always makes sure to give the best customer experience as usual. :)

Awesome app, all the recommendations. Customer support is great which is the most important thing with these kinds of apps

great app for customer support.... for all my customers... and you wont miss a thing.. great integrations with other apps

I have been using this app for a while and find it really efficient and has dramatically reduced my admin time.

Gorgias has been great. It is SO nice having all of my tickets in one place. And their team always respond to my chat inquiries promptly. We will be sticking around for a while!

ALPAKA

2020-01-30

United States

Truth be told, we'd be lost without Gorgias. We've used other customer support apps in the past and they don't come near to Gorgias. It syncs seamlessly with Shopify and is extremely easy to use. You can set Macros for quick responses, quickly assign tickets to other agents, etc. This app is a MUST. Their support is also very helpful in case you run into any issue. 5 stars all the way.

We've just started but has been good so far, our customer service team is already seeing an increase in the efficiency of their work.

Nikola Dimic provided excellent support yesterday!! But it can be difficult to get a hold of the customer success or live chat help sometimes

Upscale Audio

2019-12-30

United States

Gorgias is helping us provide a better level of customer service and with more efficiencies to boot. Highly recommended.

Helpful! Works great to have a centralized system for all the messages/emails from customers. It makes the customer service team efficient!

They don't listen to and don't care about customers. Its missing a MAJOR feature you have to have for ecommerce. Time tracking. Tons of people have been screaming for this for years and they just keep ignoring us. Want to know how efficient each customer support agent is? Can't do it. Want to know if you have a crazy customer that is taking up way too much time? Can't do it. Want to know the cost of customer support per brand? Can't do it. Time tracking is a simple easy feature they could they just don't care.