Reviews for Gorgias

Friendly, professional and efficient services all the time! Very satisfied with Gorgias and would recommend.

Conscious Items

2020-04-07

United States

Great customer support, whenever we had an issue they found the solution. We have all the tickets fully organized and we can now track them easy and resolve them in a timely manner. Statistics are great.

Amazing support - they went over and above to help us out. Would highly recommend for anyone looking for a sleek CS dashboard.

Best support app out there, managing facebook, instagram, emails and linking shopify so smoothly, recommend it.

We've used Gorgias for almost two years now and we absolutely love it. The seamless integrations with Shopify and Recharge make solving problems a breeze. This is a must-have app!

Very simple way to manage customer service. And THEIR customer service is very good. Very responsive. Thanks!

RZ Mask

2020-03-30

United States

Gorgias has been a dream to work with. Our customer support team has benefited so much from not only this app but also the wonderful people who support it! Gorgias integrates smoothly, pulls in most social media pages, and provides a high end customer experience without the high end price tag. If you have any questions about settings or your account in general, the Gorgias support team is always very helpful and kind!

Gorgias is a lifesaver. We have a lot of customer queries from different channels (Facebook comments, Messenger, Instagram, several email boxes, etc.) and Gorgias allows us to manage all of those channels efficiently. The macros and the fact that it pulls Shopify data into Gorgias is a tremendous time-saver. We love it!

Great app and customer service! Functionality is good, provides great way to make the customer service system faster and easy to gain insights!

Rebdolls

2020-03-26

United States

So far we love Gorgias! Its been a easy transition from our old system to this one, the Gorgias Support Team has been amazing and has assisted us in every way possible. Thank you! Update 2020 Still love the service we receive from the support team.

as Powerfull and Customizable and you want or as simple and plug and play as you want. and support has always been great

Highly recommend. Gorgias is the software that I would have built for our team to streamline our customer interactions. I love how we can manage tickets from all the different platforms in one place as well as the Shopify integration that lets us have context about each customer when we interact with them. Also love the ability to do automations around when to show the chat and macros for responding to tickets. Also love the ability to filter conversations by topic (order tracking, return, defect, etc.) and sentiment (positive, negative, etc.) their support is extremely responsive and understanding. Definitely one of our favorite Shopify apps! I'm hoping for more SMS integration in the future...we love Gorgias!

Freestyle USA

2020-03-25

United States

Gorgias has been amazing for us. Why waste your money on Zendesk? Shopify integration is A+. Thank you to Richard and Gorgias team for all of their help and support.

Gorgias is the best support platform for businesses running on Shopify. The deep Shopify integrations are an invaluable part of our support process and saves us countless hours a month. Great support as well.

Fantastic app and fantastic support. The app is a game changer with all the automation and ease of use for my CS people. Support is great particularly during COVID time with good support to clients.

WAMA Underwear

2020-03-23

United States

I was able to get quick, responsive and detailed help when it came to adding integrations. Nikola helped SO much !!

Gorgias is the BEST helpdesk we've used so far and we've used several other platforms before moving to them. They have the most seamless sync with Shopify (both orders and customer data) and its easy to set up macros and rules. Their internal support team is superb as well!

Incredible team, incredible software. Gorgias has always supported us and we would highly recommend to anyone looking for a new customer service platform.

Gorgias has helped us increase our efficiency and improve customer service! And they have a fantastic support team, thank you Nikola!!!

Gorgias customer service is above and beyond the standard tech experience, they are awesome to work with!!

Gorgias team was very helpful whenever some issue came up. They would respond and provide for solution within 24hr without failure!

Their team is extremely responsive and helped me out with multiple issues. Loved dealing with them!

5* compliments to your support team; ))) The response is very fast, really helpful and super friendly. Thank you!

We were looking for a chat that was able to expand to support multiple channels & brands and we found that with GORGIAS! Their pricing is based on number of replied to tickets so this makes it cost effective for us to grow as needed instead of being put into a bucket that we may not be ready for. You want to know about support? AWESOME not only do they hop on a call at the initial setup and/or inquiry about what they do but they will do it again upon request. Their response times are above average and always helpful. You want features! CHECK! I find that the feature set not only is constantly growing but it seems to cover almost everything that a business could possibly want. GREAT PRODUCT at a GREAT PRICE with GREAT SUPPORT!

Great App, superb support team - quick response helped us set everything up. The App itsself has really cool features with shopify. We are very happy with the system. It would be great tho to have a place to suggest new ideas or changes, since we do work with this everyday.