Reviews for Gorgias

FOX & WOLF

2024-09-17

Spain

It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up! The next option is $60. We are off back to help crunch as we know where we are with billing! They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!

After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!

Costumer service has a brain of a 3 year old...

Tulipanes Chile

2024-06-13

Chile

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

SewHungryhippie

2024-06-12

United States

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed. Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

NotLabeled

2024-06-04

United States

The Gorgias Support was amazing! Specifically the help of Magda, she was very professional and patient!

C-IN2 New York

2024-05-29

United States

The app was great

Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.

Great support from Emilija, super friendly and so helpful! Absolutely always feel supported by Gorgias

If you are a by the hour worker who never leaves their desktop computer then maybe its a decent app but if you are on the go and work virtually from your phone at times then it is the absolute worst, the app has a 1.7 star rating in the apple store's website. Good if you never use a tablet of phone, stay away from if you plan to use the mobile version. I complained about it multiple times and they did nothing, the app got worse when I upgraded my phone.

The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us. All the features proposed by Gorgias are user-friendly and easy to use.

Great customer service platform for e-commerce, outstanding customer service and a lot of useful and helpful content!

The customer support at this "customer support" software is comically bad. I have been using this software for almost five years and can not wait to get away from it.

Gorgias is amazing at resolutions. They will always make sure all of your questions are answered and more!

Thank you so much for your glowing review! ✨ We truly appreciate your support and are delighted to know you had a great experience. Looking forward to having you on board for a long time!

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!

We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.

Yogo

2024-04-11

United States

Their phone app does not work - it is broken 5 different ways. We've been barking at them for 4 months. My CS employee has literally NEVER been notified of a customer on the site messaging us. They let us know it is just not a priority. Infuriating. We are looking for a new solution.

So grateful for the quick and responsive support team at Gorgias!

App would not integrate with email accounts as described and support was non existent, terrible app, don't waste your time or money

Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses

Renzo's Vitamins

2024-03-27

United States

Gorgias is a very complete platform. We are in the first steps to get the mas from it, but they are always ready to help.

Despite trying for months, discussing back and forth with support, me and my partner never found a way to get notifications on our mobile devices to work. Also be advised, that you will regularly be logged off your mobile device resulting in you missing important live chats from customers. I don't recommend Gorgias - sorry.

The support from gorgias was very patient and friendly and helpful.

I'm so happy to have chosen Gorgias to be our Customer Service app at the end of the day. Hit a few bumps with other apps and Gorgias came to the rescue. Incredible app that is developing at a good pace. They listen to their users and allow us to vote on certain features on the roadmap so they can understand their importance to us. Of course, the Shopify integration is the best out there as well. Looking forward to grow our business with Gorgias and elevate the Customer Experience with Gorgias comprehensive statistics and features.