Reviews for Gorgias

Dear Veer Team, Thank you for the 5-star review! We're delighted to hear that you had a positive experience with us. If you ever need anything else, feel free to reach out. We sincerely appreciate your support! 🙏

Great customer service app. Easy to use and install. Great customer service on their end too. Very impressed.

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Always top service from Gorgias. Super responsive and helpful even showing videos how to explain things. Best customer service! Special call out to Ana.

Thank you so much for taking the time to leave us such a glowing 5-star review! We're happy that you had a positive experience with us! 🙂

Thank you very much for reviewing us, Bryan's Gifting! 🫶🏻

Thank you for your quick and easy support! Everything was clear and concise, and I really appreciated it. Take care,

I'd like to express my positive experience with Gorgias' help desk app, which has proven to be a valuable asset for handling customer support on my Shopify store. Despite encountering a few initial bugs, the Gorgias team promptly addressed and resolved them, demonstrating their commitment to improving the overall user experience. While there's room for improvement in terms of support responsiveness and waiting times, my overall satisfaction with the app remains high. I want to extend my gratitude to Dunja from the Gorgias support team, whose guidance has been crucial for a new store owner navigating both Gorgias and Shopify. I am optimistic about the continued success of my experience with Gorgias and appreciate the ongoing support.

**** MISLEADING **** Firstly, I gave this app 1 star because I am sure it is a great app with loads of features although I did not set it up completely. The reason being that you should CHECK YOUR SUBSCRIPTION whilst on the FREE TRIAL before you set it up. They give you all features which is about $360 USD a month ($550 AUD) aprox. Then when you want to get off the free trial and opt in for the $10 USD a month, all you get is 50 tickets. Everything else is an addon and costs $$. Please live chat them first before setting it up to confirm the features and not waste your time.

terrible customer support! nobody answers!!! it is not working properly and it's been a week and I am yet to get any help at all!!!

Gorgias is a convenient customer service solution. Instead of remembering to check email, chat, FB, IG etc, it is all in one place. 4 stars instead of 5 as it is a little hard to set up and takes some getting used to.

We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates. The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.

Wild Nutrition® Ltd

2024-02-26

United Kingdom

Dear Wild Nutrition Team, Thank you so much for taking the time to leave these 🌟🌟🌟🌟🌟! We are thrilled to hear that you're enjoying your experience with us. Your feedback truly brightened our day, and is surely a wonderful motivation for us to continue delivering excellent service. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you once again, and have a fantastic day! 🤗

Hey, VitaOn Team! Thanks a bunch for leaving a positive review! 🌟 It's incredibly rewarding to know that we could make a positive impact. Gorgias Team works hard to ensure the best possible service, and we're thrilled that it resonated with you. If there's anything specific you loved about your experience, we'd love to hear more. We truly appreciate your support and look forward to serving you in the future. 🙏

Dear Highland Tactical, Thank you so much for taking the time to leave us a stellar 5-star review! Your feedback means a lot to us, and it motivates our team to continue delivering excellence. We appreciate your support and are delighted to have you as a valued client. If there's anything in particular that you like, or if you have any suggestions for improvement, we'd love to learn more about it. Thank you for choosing Gorgias! 🤗

Hi, Upway France! Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our Team. Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service. We look forward to having you on board for a long time. 🌟

Good app, but the customer service is lacking, which is ironic seeing as it is a customer support app. It would be a 4-5 star rating if the customer support was better. They takes ages to reply, there was even a time where the team were on a retreat, and live chat was just turned off. The automated live chat rarely answers the query you have. But I would still recommend the app.

Pretty good!

I would have given 5 stars until the recent nightmare with the required DNS domain verification. We are a small, family based company without an IT department and this was too technical for us. It was presented as "simple" yet it was anything but that. It's technical jargon we didn't understand, the written directions were too complicated and confusing, and it took multiple requests with support to complete it (emails, calls, & chat.) Finally, with the help of Richard, it was done after a few weeks of frustration. As far as the platform, it's been a good tool for us and we appreciate the integration with gmail and social media into one location. We are fresh off that debacle, otherwise the support and program had been positive.

not working even to setup the account, support low level seems they don't care to get new customers

ketolibriyum

2024-02-15

Canada

Offers so many great features to support your Customers as a business Team. Always evolving and offer continued education. Great staff and helpful speedy Team members. Thank you.

Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely personal service.

Gorgias was awesome at troubleshooting our issue with DNS records for our domain. They were prompt to reply and very courteous.

ALWAYS timely and helpful customer service. I can't fault Gorgias, their features, developments, and customer experience.

Nikola helped me with fixing rules in Gorgias. Thank you.