Reviews for Gorgias

Was juggling between Gorgias and Zendesk for customer service app. Went with Gorgias because it integrates seamlessly with shopify with all order information on the single page. No longer need to alt tab different windows to find information such as tracking numbers. We have integrated chat, messenger, facebook posts, IG posts as well which is awesome. Saving you a lot of time! I would give it a 5/5 but only draw back was the number of tickets for basic plan is only 350. If this could be pushed to 450-500 this would make it the ultimate support software on the market.

I am new to the Gorgias platform and given that I have questions, I used the Live chat & Helpdesk to communicate with the team. Within no-time there was an answer on their part which made it easier and faster for me to know more about this platform.

Not good for campaigns with different types of Shopify stores. Pricing is too high for a tool that is supposed to manage a good chunk of data. Integrity issues with the management, not keeping their word on pricing strategies.

They're always so helpful and quick to reply when we have questions! It's appreciated since we do have quite a lot because we want to make sure we're fully utilizing all the different features within Gorgias.

Switching back to zendesk. The sales team did not honor their commitment. We were paying around 700 a month and came to an agreement but the team backed off. If they cannot commit to a sales agreement, I wouldn't expect them to commit to being easy to work with.

Just started to using this app and its very userfriendly, simple and functional. Support team always ready to solve your problem. They are very helpful.

Meilleur helpdesk pour des PME/start-up e-commerce. Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs : - Service-clients disponible - Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall) - tarification par nombre de tickets - un outil très complet (macro, rules, csat notification, dashboard, vues). Je recommande.

We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.

EDIT: Had to remove a star, as it seems to get slower and slower. Edited again, you have to close the page and open a new page all the time. Half of the time or more the app is not working. VERY slow. But good features. The integration with Shopify and the macros with good templating helps a lot.

Cozy Earth

2020-05-15

United States

Tina is THE BEST! She was more than happy to assist me with a few things and made my busy day a lot easier. Thank you for being there!

Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.

This is the best customer service app that I ever used! the price is very high but worth it. very recommend.!

We use this app to help organize and automate some customer replies and it is awesome so far. Great support too.

Great software! Makes chat and support much easier to work with clients. Thank you for the excellent support staff as well!

Grow Young Shop

2020-04-29

United States

This is the best customer service app we have used. It's great to have all emails & chats in one place. The Gorgias customer service team has also done an excellent job with answering any questions we have had. Thanks Gorgias!!

The best app if you want to give a great experience and support to your customers, the macros are the best thing, no other app can do what this can. They just pull all data from Shopify and it's at a glance.

The tool + integration with Shopify is great and the support Gorgias offers has been really supportive, especially through COVID-19. Highly Recommend.

Hammitt

2020-04-24

United States

Gorgias is wonderful - has reduced my customer service teams volume by a ton since switching off Zendesk. They also have been extremely supportive during the COVID situation. HIGHLY RECOMMEND!

Great App, it was a game changer for our business in terms of automatization of the customer service flow. It works well with both Shopify and Recharge app. Also the support is very good and quick.

This app really is a lifesaver and it's so easy to use. Your customers will thank you for being that efficient and you'll thank yourself for being on track with everything!

We've been using Gorgias for over a year now and love it. Its the best ticketing/customer service platform we've used. really like the tight integration with Shopify and the automation. Thanks for making CS easy!

Destira

2020-04-23

United States

We love this application. It not only keeps our team organized and efficient, but keeps all the customers info right there for reference as you work through an service issue. The Gorgias team is super responsive and helpful. When we on-boarded with them, we received a one-on-one live tutorial where we could ask questions directly. They have been quick to respond to questions and helpful along the way! Would recommend!

Gorgias is great to help streamline our customers service needs. I am a bit of a novice so still getting the hang of it but their support team is always available via chat or for a call to help with any questions I may have

Gorgias is a great system. It has helped us improve, streamline and organise all of our Customer Service channels into one fantastic system. Gorgias Customer Service is on point, they have always assisted us when needed. Also during these unprecedented times, they have demonstrated to be a truly caring company.

Direct4x4

2020-04-22

United Kingdom

Takes a little time setting up to suit your needs but that's only a testament to its power and flexibility. Plus, their CS during this difficult time has been very understanding. Just be aware that you will need to pay extra for ChannelReply if you want to use it for eBay contacts.