Reviews for Gorgias

I really love this app to communicate with our customers, it makes for everything being connected ,so that I spend less time looking for their orders and more time helping them with the issue at hand. I wish there were some way to have internal notes as an option, all in one place maybe on the right-hand side at the top so that all you have to do is click a button and see everything that was written internally. Other than that, the CSR are very responsive. Nice app.

Scent Fill

2019-06-11

United States

I like a lot of the features, however, it still needs some work. Customer Support is great, but they take a long time to respond. Gorgias needs to start integrating with more vendors such as Walmart and Amazon. Who doesn't connect to Amazon in this day and age?

Great Customer Service! This is integration is fantastic for Shopify. We were using another application, but have had a better experience and more features with a better cost.

Gorgias is a must have for any business that wants to stay in business. The automation of answering repetitive daily messages from customers is by far a game changer. No more tedious and redundant responses that you have to deal with. The interface itself is clear and clean for those in your organization to utilize with ease. Lastly, their team behind this App is hands down the best we have ever worked with. Quick response time with the solution to your problem(s).

Gorgias is gorgeous! Words cannot describe the feeling of how my business has become so much easier after switching from Zendesk. Im not a tech guru noir have I time to spend endless hours in reading manuals trying to figure out how to implement software. Gorgias customer service is amazing and overall experience Gorgias / Shopify is like: Where the f™¢‰ have you been :D ??? Gorgias is so easy to set up and use and it makes no sense not using it if you are like me and want to have great customer service.

Pretty sweet. Their customer support has been great. The user interface isn't super beautiful but it's super functional. We've been able to integrate most of our customer communication channels into one platform.

We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.

The customer service are really helpful. They will really guide you if there are things that you d not know yet.

VEGAMOUR

2019-05-03

United States

Switched over from ZenDesk and SO GLAD that we did. This app does everything ZD does, but without the excessively long processes, in a much simpler, more user-friendly way. It also does MORE in terms of automating tasks to go along with macros, making tag reporting a billion times easier, and the customer support is phenomenal. Switching was SO EASY. Aasif was amazing - he walked me through the process, trained my team and myself, and has provided phenomenal ongoing support.

Works very well. Customer care is super. I love this app. Perfect for manage customer in one plaece.

Gorgias has been a must for us. Chloe helped us massively when on-boarding. She was available to my team daily to answer questions and problem solve. We have never regretted our choice.

There are a lot of choices for helpdesks for e-commerce right now. I am so glad we chose to go with Gorgias. The set up was really easy and the customer support team responds fast whenever you need anything. They are adding new features monthly. I feel like the possibilities are endless. You will not regret switching!!!!!!!

I have loved my experience with Gorgias so far. I've used MANY helpdesks with MANY bells and whistles and I'm really excited about my decision to go with Gorgias. The interface is simple. Everything is condensed into one place. Integration took 5 minutes (which is truly unheard of) and the customer experience is exceptional. I've been working with (harassing) Aasif for the last few months and he is always kind, down to earth, and more than willing to help. He is there for technical support as well as general e-comm advice and for me, that was a key differentiator. I never felt like my experience was overly salesy- it always felt friend to friend. Gorgias is continuing to innovate and push the boundaries and I'm excited to see how we scale with them.

Mr Beast

2019-03-29

United States

Gorgias is a breath of fresh air for customer support. They are looking at customer support across the spectrum of email, chat, social media, and calls. Gorgias allows you to build customer profiles basically and really meet the needs of each person. I love that our VIP customers never get a automated response and are always taken care of by our best agents. You are able to build very specific rules and each time I ask if they have a feature available, if they do not, they are working on building it for us. So happy we switched!!!

Our support team could not be happier with switching to Gorgias. Not only is it a helpdesk but it also incorporated social media, where most of our customers live. The integration with Shopify makes looking at orders seamless. Setting up the rules can take time, but Chloe, the head of customer success, has literally held our hand through all of it. We would not have survived the holiday rush without Gorgias.

Our company switched from Zendesk to Gorgias when we were expanding our business. The on-boarding from Zendesk to Gorgias was incredibly efficient and helped my whole team transition. I love that they are striving to build what their customers need. Gorgias actually reaches out and asks their customers what they can be doing better and they take those reviews and actually make things better. Could not be happier with our switch.

Yardbird

2019-03-14

United States

I spent many months and tireless research hunting for a good CRM system, Gorgias has been great so far. It's clean, and works for our startup. They are constantly updating, which is encouraging to see. I would like to continue to see developments with the mobile app, but apart from that it has been smooth sailing. Their customer service team is also very responsive, which for some reason is a rarity among customer service management systems. Would recommend. - Essie | Head of Customer Service at Yardbird

OMG Gorgias is the BEST!!!! Great support and setup help, really easy to use and sooo much that it can offer. We have only just started but so far its AMAZING! highly recommend. It integrates brilliantly with Shopify so makes tasks like sending customers their tracking, refunding etc straight from the Gorgias app. Lots of great time savings features. Richard was such a great help getting us setup.

Aasif and Richard really went the extra 10 miles when onboarding my company with Gorgias. Like, seriously they went above and beyond to make sure I was satisfied. They showed me things I never imagined possible, concepts I never understood were “a thing”. These guys are the best and Gorgias is going to make our customer service endeavours much easier and more efficient going forward. Don’t think about it, just sign up. Gorgias is the best and Aasif and Richard really know how to satisfy a client.

This was easy to install and being trained / training others has been a breeze! To top it off, they have the most responsive team I have ever worked with! We are looking forward to using this new platform as it as already been so useful and it has not even been expanded to all team members yet! I would highly recommend Gorgias!

Very simple to setup and use. We save a lot of time daily using Gorgias instead of our previous solution. Awesome support and a very exciting roadmap!

Can highly recommend. Streamlined all of our customer service! Various channels, rules and signatures can easily be set up as well.

One of the must-have App for Shopify! The automations are saving our customer service team an unbelievable amount of hours of work every week.

Epically easy to set up and everything integrates into one place. We have multiple brands and Gorgias enables us to talk to all of our customers through one platform. Integrates with shopify AND you can message back facebook, instagram and have chat. PLUS it's reliable. NONE of our emails have gotten lost which they had on another app we were previously using.

Absolutely rubbish, difficult to set up and impossible to uninstall! Tried to contact Gorgias through their chat bot and no response, and what are those videos about? seriously high school standard- I was embarrassed watching them