Reviews for Gorgias

This is the best support app ever made to date! They also have awesome real time support via a chat box to help with any issues or to just help you get going! you want be sorry! P.S. I want to send a special thanks too Sonia over on the support team, she is amazing!

Ketologie

2018-07-25

United States

Great product. Looking forward to their mobile app evolution!

Great product, helped us get more organized and scale our business.

Currently using Gorgias and really happy with it's integration into our current business! Super easy to use and the customer service team have been great when we have needed them. Would reccomend to others!

We switched from Intercom to Gorgias due to the advanced macro and scripting capability offered. Unlike Intercom, Gorgias is clearly built for eccomerce/Shopify, and offers a much more reasonable price point for your average merchant. We quite like having a ton of customer information alongside tickets, and not leaving the conversation to access Shiphero/Shopify is a huge plus. Gorgias is a relatively young platform, especially when compared to Intercom. This can be a good thing (small team, quick and continuous development etc) but it is also reflected in a more primitive UI/UX. Intercom's back end was intuitive and functioned more like a chat client than a ticketing system. Our support staff loved this since it showed when customers were 'online' and allowed them to hop between tickets effortlessly. Intercom also had a very developed app, which complemented this concept wonderfully and allowed easy "off hours" support during sales events. This is where Gorgias has room to improve. Simple quality of life and front end improvements like auto-saving draft replies from help desk members, live chat estimated wait times, and set live chat availability hours would all greatly increase the utility of the platform. The Gorgias team has said an app is scheduled for early July... I can't comment on that until I see it. Regardless, I really hope Gorgias doesn't fall into the trap of trying to compete with the outdated and dying email/ticket paradigm. It reminds me a lot of the desktop first vs mobile first debate... in a couple years there will be no question that "Livechat First" will be the industry standard. With this in mind I hope to see strong and continued development of the live chat platform. The team should look take a close look at intercom's core offering and replicate as much of the functionality as possible. This would put them far ahead of the zendesks of the world, and push them into a best in class service for Shopify with no out of the box parallel. If this is not done, intercom will likely close the gap by updating their integration with Shopify; I know they are actively developing more eccomerce features with an eye to do just that.

Made the switch from Zendesk and haven't looked back. Setup was fast and simple. The team is super responsive, and helpful. Platform is very intuitive, and straight forward. Great for shopify webstores!!

Gorgias has revolutionized the way we approach our customer support. The macros and tagging system has made it easy for us to respond and track data accordingly. Their team is always willing to help out with integrations. All of our software plays nicely with gorgias which helps us get inquiries done with speed. The aircall integration is my favorite. This helps handle voicemails right from our inbox! It pulls customer data from their shopify profile so we can take care of a request if they don't answer on a callback. Love the gorgias team and their attention to detail with consistent updates. Cheers!

Works well so far! Syncs well with Shopify orders for quicker customer service assistance.

Good so far. We have tried a number of different help desks and this has proved to be the one we like the most. We are still discovering how powerful it all is and don't use it to its full capacity, but I'm sure we will.

Highly recommend Gorgias. Easy setup. Feature-rich. Blows both Zendesk and Kustomer away on price.

Baltic Essentials

2018-06-07

United States

Life changing app! We save roughly 4 hours per day now using macros that they helped us create. A bit of time was spent slowly trying it out but I absolutely love it! We use it for email, facebook, & Instagram

Brave Star Selvage

2018-05-21

United States

For someone who is new to customer service apps and ticketing software, Gorgias has been so easy! Between their chat and tag functions, we are able to get back to our customers twice as fast as before! Thank you guys!

We used Desk.com for the last two years and while it was okay, it was certainly nothing exceptional like Gorgias has been. From being able to access, cancel, refund, etc orders right from your inbox to the excellent support, simple usability, and improved efficiency, I would 100% recommend Gorgias. Aasif was particularly helpful in launching our rather unique setup.

We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!

Awesome Shopify + Recharge Integration (way better than zendesk) Amazing Team and Customer care

We love how it integrates with our Shopify customer information. No more having to open the Shopify app and your Customer Service app. It's also great how Romain and team listen to our requests and come up with solutions to help us out.

Great platform and even better support. We have used Fusedesk and Desk before and this is way better than both of them. And it was able to support all of our websites in one platform which is critical to our business. And we love the integrated chat feature. Mark

What is the most important part of business? The customer experience. And critical to the customer experience I keeping track of feedback, help requests, returns, etc. A lot of communications flying about in all various forms of media and channels. Gorgias brings it all into a single pane of glass. Easy to aggregate, follow, assign, follow through and get things done for your customers. Our massive haul of 5 star ratings is due to our attitude and desire to help our customers. And Gorgias is the central tool that aids us in that endeavour. Bravo!

Gorgias deleted my account without any notification

A very good app. Romain, Aasif and all other representatives are very helpful. It really changed our customer service tools a lot easier and convenient to navigate. Romain even did integrate SMS even if it wasn't from their list of integrations. Great job!

The Gorgias team (special shout out to Aasif) has been super helpful in transitioning from ZenDesk. We weren't initially looking for a new CRM, but attended a talk where Romain, the CEO, was a panelist - we were really impressed with the way they approach Customer Support, so we decided to do some research into their platform. After performing a trial, we decided that Gorgias was much better for us, in terms of Shopify integrations and functionality. We also really love the macros, and how intuitive and easy to use it is! Their customer service is also wonderful - they've answered every question promptly and thoroughly! 5 stars all around :).

Our team loves Gorgias. It has completely changed and streamlined our customer service process, and their customer support team is great. Many of the tweaks and feature requests we've made in the last several weeks of using the app have already been made.

2 months into our use of Gorgias we have had nothing but a positive experience. The app and integrations are working as advertised and the customer support has been spectacular. It is great to constantly also see improvements and additions being made to the platform. We cannot wait for the year to come!

Paradise Fibers

2018-03-14

United States

We love using Gorgias. The transition from our previous platform went very smoothly and our team had no problem making the change with minimal training needed. The exciting part has been watching them realize just how much time they can save by using the macros and rules. We have a lot more of the platform to utilize, but the first month has been great and the support is 10 stars!

Bokksu

2018-03-12

United States

After having moved from Zendesk to Gorgias, our efficiency in answering tickets, tagging, and improving our customer support in general skyrocketed. Gorgias's UI is intuitive and easy to use, which allowed other team members to onboard without too much time spent training. The integrations with all the apps we use is also a huge plus! Highly recommend giving Gorgias a try!