Reviews for Gorgias

We just recently set-up Gorgias as our CRM. The set-up was easy and the ability to tag tickets makes sorting and viewing our emails incredibly easy. We're looking forward to increasing our efficiency by setting up rules, and macros to auto respond to our customer's most common requests.

This is one of (if not THE) most valuable Shopify apps we use. Having in one screen a snapshot of every bit of historical communication with a customer from pre-purchase, thru purchase and after (whether from Facebook comments, Messenger, email OR ALL 3) and having that next to their order and shipping data is brilliant! It works well alongside your own Chat bot but can also perform much of the Chat bot functionality itself. Making sure a 'ticket' is assigned to the right person and outstanding tasks are done correctly ONCE are made easy. We've had some minor teething problems with syncing data but the support team are very responsive and very honest about situations and fixes. Loving it.

We have had great support with the super easy setup and love all the features. It has cut the time we spend on customer service in 1/4 and increased our response time for our customers. So happy we found this!

On our 5th month of using Gorgias and it's been a great solution to my team's CRM problems. For a company that doesn't need a full blown CRM but really just an aggregator, this was a perfect fit. We love working with the Gorgias team and they're always incredibly responsive to our requests.

Great platform for use with Shopify! Very friendly team and the platform is fully customizeable with HTTP requests and other integrations. Also displays data from Shopify nicely.

The customer service is wonderful! We have seen a HUGE increase in efficiency, now that we are using Gorgias.

This app is incredible, It cut my workload by 70% and make our customer service much more efficient. There own customer service is the best yet I have received from Shopify apps!

Desert Farms

2018-02-01

United States

Great app for managing customer service tickets all in one interface

Migrating from Zendesk to Gorgias is worth the effort if for NO other reason than the simplicity of creating tickets. Forget the fact that it natively integrates with your Shopify store, Email,, Shipstation, Slack channel or Facebook Messenger applications BETTER than INTERCOM. Forget the fact that the macro's are basically dynamic and can be triggered using 'tags' which, as a Shopify customer, we all understand. Forget the that the native integration with Shopify allows you to PROCESS A RETURN in the app or automagically refund or duplicate the last order OR create a COUPON CODE for frustrated customers all within Gorgias. Sign up because Gorgias is GREAT! It's simple to use and they provide great customer support ... makes you wonder what CRM app they are using! Oh wait ... they use Gorgias too!

Great App - Easy to use interface, perfect solution to organise multiple customer channels. Fantastic integration into shopify and has improved our customer service experience. Their own customer support team delivers personal advice quickly. Would recommend.

Zero Foxtrot

2018-01-29

United States

This app is amazing! Very user friendly, with so much capabilities..all in one window. Made our customer service a breeze and gave us the opportunity to provide even better quality of service to our customers. Highly recommended. The install was super easy, and the staff is beyond awesome!

We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).

So far so good. Enjoying the integrations and ease of communicating with the internal Gorgias staff, who have been very helpful during my trial period.

After 13 years with Nexternal, we migrated to Shopify Advanced recently. There were a great many reasons for the migration but lack of a CRM for Nexternal was very high on my list as our customer service were having to cross-reference information in about 5 different places which was inefficient and error-prone. I tried out Gorgias because of the integrations and good reviews on the support, then rolled it out to staff prior to our migration, then shifted over completely with the migration. I've been very happy with it across the board. It's made our lives much simpler and we are able to access all incoming questions whether from Facebook, Shopify, email or chat all in one place. We can share things much more efficiently. Romain is terrific, response times on all questions are lightning fast, and it's not just about getting an answer - things actually get modified or fixed right away. Excellent tool that works great for my business.

So far we are in love with Gorgias! The training and support are outstanding. Very intuitive program with lots of features that will save us a lot of time and energy. Love how it integrates all of our programs together. We feel like this will make us even more efficient and successful!

Absolutely fantastic platform. Their support is incredible and the functionality is even better. If you take the time to set up the macros properly, you're in for a great customer service reputation!

Showerspass

2018-01-23

United States

Early day's, but so far we have been unbelievably impressed with the team. The integration was up and running within a day, and our customer support team started to see the benefits immediately, They do what they say they do! Very impressed.

Cubic Mini Wood Stoves

2018-01-23

Canada

I have been using this app for just about a week now. It is quite well made. It allows you to enable a live chat on your site. You can manage all comments and messages from your social media platforms which allows you respond all from one place. You can also see the customers order when they write you an e-mail. And you can set up auto responses to common questions like "where is my order" All in all great app.

We have just started using this platform and so far have found pluses with it. 1. Shopify integration allows us to refund, cancel, track and see all order details on a customer's tickets. 2. Support staff is very responsive to queries. 3. Information is transferred from Zendesk allowing for smoother transition and record of customer history.

We've only had it for week, but looking good so far; definitely great to keep customer service separate from inter-office mail and organized going into the holidays with office closure. Only suggestion would be to create a cleaner, streamlined interface (especially where customer info is displayed on right side of conversation) with less "comic-y" font and have everything justified to the margins so info is easier to read vertically.

Very solid so far, totally helped us handle the crazy Christmas volume of support we just got! Highly recommend!

I am a small business with a team of 3 or 4 I was using Zendesk for my needs in terms of customer comms and providing support through a small team. Zendesk proved to be overly complex and beyond my needs resulting in many confusing scenarios both for customers and staff Gorgias seems to be just right - easy to use - easy for my staff to pick up on and links nicely to shopify orders. I have decided to use an external chat function but I am sure for many small businesses the built in chat would prove highly valuable to a totally in house solution. Nice job

Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!! Integration was easy and quick, and the guys are AMAZING and so helpful!! Thank you :)

Let me start by saying I wish I found this APP long time ago, it is by far the best and most reliable APP for customer service and tickets. We are getting 100-300 tickets per day and needed a solution that can work flawlessly with Shopify and here it is. On top of that the team behind the APP are amazing and very helpful and really make the whole experience amazing... I highly recommend this APP 5 Stars all the way.

Yourmood

2017-12-11

Switzerland

Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty happy about it :)