Reviews for Gorgias

Great app - love it so far! Seems super powerful... we're just scratching the surface of what it can do but we're feeling pretty confident we've made the right choice to scale our business with. And the customer service is awesome ;)

Purelei

2017-10-23

Germany

Great app! Great support! Best value out there so far

Great so far! Integrations are easy to set up and lots of good functionality to reduce number of repetitive tasks.

I think it's important to note that Gorgias is a young tool. Yes, there are a few teething issues and bugs, though nothing severe. That said, I migrated from using Helpscout to Gorgias about one month ago and we simply love the new experience. It's more intutive, easier to manage and clearly better developed by a fantastic team. I would say it's made our customer service at least 25% more efficient than before. What really excited me about Gorgias is how much better it's going to get as the team continue to increase the number of integrations and functionality. Bring on Instagram comments and DMs :-P

Gorgias knows what they are doing. They definitely filled in a gap within the customer service category. Their customer support is awesome, extremely helpful and always updating their layout and adding more features. If you are looking for a customer support command center this is it.

Top support system with great functionality and support, features and refinements constantly being added.

AWESOME! Has lifted our customer service game to a new level! Super easy integration with not just Shopify but lots of other apps. Highly recommended!

Simple and intuitive, customer service has been prompt and effective. Great tool for small teams!

Gorgias is a great app that has been very helpful in reducing our customer service time and improving our organization. It is super easy to use, integrates easily into Shopify and they are very responsive to questions. We definitely recommend it!

This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version. Highly recommended.

Very happy with this app and the support from the Gorgia team. Super tight integration with Shopify. It has enabled us to significantly reduce down the time we have been dealing with customer service and deliver better, more accurate and timely information to our customers. Its a win both sides. It a proven to be an effective tool in our shopify stable of core apps. The macros are great at speeding up tasks that could have taken 12 clicks to just two! Game changer.

We just installed and the support has been great. I love how the integration to my store works with their support software. I can view all orders my customers have purchased. it tells me the value of the customer (ie: how many dollars lifetime they've spent on the store) It allows my team to have quick access to the data they need to support my customers. Everyone should use it!

This is the most helpful helpdesk that I have seen. We have been looking since around 2010 for something to aggregate all of our information into one spot for customer service, and this is the first thing I have seen that came close to making the grade! Integrates a suprising amount of information while still leaving it clear to view quickly. Very excited about this product!!!!!

Really pleased with the app so far. This is the helpdesk built from the group up *specifically for* Shopify instead of the helpdesk that tries to adapt its existing platform after the fact. Would you rather have a round peg and a round hole or a square peg and a round hole? Installation and setup was a breeze compared to Zendesk. Zendesk took me a good couple of days to get setup. Gorgias was a couple of hours. I've found their customer service responsive and eager to consider my needs as a customer and their iteration and new feature development seems to be clipping along at a nice, speedy pace.

This is an awesome helpdesk app. Has really helped us streamline our customer support services. We've eliminated any customers contacting us for help from falling through the cracks, and it is so easy having all our different channels ending up in the one space.

Really just a fantastic app. Built specifically for Shopify so it integrates perfectly. Their support team is also super-responsive and they're always rolling out new features in response to user feedback. I came from using Zendesk and HATED it, but Gorgias is the perfect Shopify ticketing system. Can't recommend highly enough!

Kewlioo

2017-09-13

United States

Thanks so much for this app, It's exactly what an eCommerce business owner needs in order to grow and sleep quietly the same time. Great customer support and always improving, super low price and dedicated team, Thanks!

This apps is really really great. Thanks you so much for this usefull apps. Before Gorgias i had to read each mail, go to shoppify to find the order number, go to my supplier webstite to take the tacking number, go to facebook ... Now with gorgias it's really easy et very fast. And the support is so friendly and so quick to answer. Thanks you so much

Gorgias is helping us streamline our workflow and make responding to existing customers and new customers faster and easier than ever before. By creating a new "ticket" for each new conversation it helps ensure that our customers correspondence doesn't go left unanswered and is helping us improve our customer service relationships. On the surface Gorgias is a much improved messaging / email service, but dig a little deeper and you'll see that the Gorgias team has spent a lot of time and effort in developing a platform that has incredibly value tools that can make our jobs easier. A wide range of integrations allow the platform to be expanded to include chat, Facebook messenger, multiple email accounts, phone tickets and much more. If you are looking for a way to minimize the clutter in your inbox and the numerous other customer service options out there I would take a close look at Gorgias. We're really excited to continue to learn more about this project and support it as it continues to improve on an already great app.

Awsome application for keeping track of support tickets connected to orders or just product related questions. The love the rules and macros so you can customize for your needs. Great updates frequently.

The app itself is fantastic. The best customer support app that I could find in the Shopify app store. It saved a lot of time, and the interface is user-friendly. I had some problem in installing and running the app, the customer support is excellent and quiet supportive. Please add more features by allowing automatic ticket support is assigning to customer support executives.

Kong Coolers

2017-09-05

United States

Easy and super powerful saving us tons of time everyday vs Zendesk. Great support too

Great company, open about their future roadmap and actually listen to customer concerns and make quick and decisive changes to support the users. Excited for whats to come!

they have terrible customer support. they never online to answer you requests

What a fantastically useful app! Seamlessly, and cleverly, integrating, FB messages, email, Shopify and a ton of other platforms, Gorgias is a brilliant app that guides workflow and puts everything in one place. I'm using Gorgias as a way for my team to communicate and as a customer support tool. But when you consider the possibilities when coupled with Zapier and HTTP integrations, this could be customized to fit the most complex of businesses. Amazing support too. Worth every penny.