Reviews for Giftship: Gift Options & More

This app was a complete solution for our site that allowed us to collect & tag vital information for our order process. It transitioned beautifully to our site and had fast support from Tim with Gist. This is the simplest and most user friendly app we have come across for custom products & gift sets and highly recommend it! Thanks again Tim!

We use the GiftShip app on our Cart, as well as their "big brother" Wholster app. Both are fantastic for split-shipping an order, and are well designed for user experience. GiftShip works well for "self-serve" customers to fulfill an order to ship to multiple addresses; Wholster is great for larger split-ship orders, or B2B customers who need invoicing options. The Support team is helpful, responsive, and quick to find solutions when there are small bugs or hiccups.

GREAT SERVICE and support. I was unsure if the app could do what i wanted. I needed to collect delivery info, a gift card message and a delivery date and time. Support emails were replied to quickly and after comprehensive emails on "HOW TO SET UP GIFTSHIP" my lack of knowledge still prevented it from working. A quick Zoom meeting resolved everything quickly and easily. They couldn't have been more obliging to help me. I'm happy to be dealing with a professional company. Here is an example of the extra data i can now collect at the checkout https://www.partyhut.com.au/collections/balloon-bouquets-birthday/products/balloon-bouquet-birthday-ocean-bubble-bunch

Intelligent Change

2022-02-18

United States

This app solved the shipping to multiple addresses issue for us–the support by Tim is excellent. Thank you.

This app works great for gifting, add ons, upsell items and adding non-inventoried product options to products. The support team is A+++

The app does the job. It's helping the grown of our business. Sometimes we just get some missing information, but after some deep analyzing with support, it's just a Shopify hiccup.

This app solved our gifting dilemma! Support in helping tweak to enhance the shopping experience was fantastic!

I had some trouble setting it up and a support person helped me out immediately and even recorded a tutorial where he showed me how to make changes in my website. Super helpful!

Excellent app. Excellent service. Had to pay for some adjustments to be done with setting up - I would prefer such things done for free obviously, but as the service was so snappy and exact I can't complain. :) Highly recommend.

It's a one-stop-shop for many types of product upsells and order attributes. The help desk is impressive as well - very responsive and clear in helping us uncover some issues we were facing.

Zac was super helpful in working through our store to find us a solution that nothing else on the app store could provide

Great features and options! Very responsive and helpful support from Tim, provided personalized insights and guidance for our specific questions. The app *might* not do *everything* you want in *exactly* the way you want, but their support gives you a clear picture of what you *can* do, and having clarity on that is in itself very helpful.

The Gist team is very helpful and responsive, email chat was quick and effective. We got setup through the setup wizard and the minor visual tweaks were performed within the hour. Thanks Tim!

The app was a huge help for customers splitting orders, although it was sometimes confusing on shipstation. For example, if a user leaves a gift message' it doesn't fill in the personal message part in shipstation. I had to rewrite that manually each time, which got cumbersome. Another thing that would be helpful is to have the 'delivery time' customized to say 'estimated delivery' of 'estimated shipment'. folks were very angry with us on delivery dates as we can't really control that, so some option here with flexible times would be super cool. We are seasonal and won't be using Giftship until next year. We'll use them again as it helped our customers big time. Thanks again!

It stopped working out of a sudden while the app was charging our bills. so disappointing. The app is so nice and organized but paying for something that stopped working while billing the invoices is just so unacceptable.

The App works exactly as I hoped. I needed some Theme tweaking to make it look exactly the way I wanted, but Tim went WAY over and above to make sure the App looked and functioned exactly the way I needed it to. Highly recommend!!

Helpful for bulk printing orders and adding delivery dates, messages and special notes at checkout. Can't thank Tim from Support Team enough for help in setting up packing slips - the video of the process was fantastic, I learnt so much. Highly Recommend - great app and team behind it!

So far so good! This app is much easier to use with our shop than trying to hassle with other apps. No longer have weight or shipping confusion! And also have access to more features we were looking for too.

Great app! I love that Giftship has so many features combined into one app and they work well together. Plus the customer service is outstanding! Tim was a lifesaver helping us make sure it integrated well with our other installed apps. Highly recommend!

Excellent app, very intuitive/straightforward, and even better customer service. 10/10 highly recommend

This is an essential app for customer-focused businesses and backed by outstanding customer support. It was easy to set up - very straightforward and clear. We asked for some extra support and the attention to detail was terrific. It's made a huge difference to the website and is one of our most important apps.

We added this app for gift message and ship to multiple addresses features. Both were easy to implement. And for a few specific issues we were having with our theme, Tim from their team was incredibly quick and thorough with his support, going above what I asked. Highly recommend.

Giftship had very good customer service. They were able to address my concern and they were able to quickly resolve my issue.

Giftship was excellent to work with. They understood our software needs and customized our platform.

I was looking for an app so I could offer shipping to multiple addresses. This does exactly what I needed! I had a minor issue after installation and support was great and they took care of it right away.