Reviews for Giftship: Gift Options & More

Not impressed with the support provided to me during my demo trial period. The support was so poor I decided to cancelling account / removing. It took 4 days into 7 day trail to receive a response (after two emails / and VM). One issue was solved by pointing me to a FAQ and being told its work right. (PopUp carts are not compatible). Second issue was basically ignored. Third issue was data flow to Shippingeasy. Its simply impossible with Shippingeasy to have a product level gift message print on their platform. Documentation shows they are compatible, but the compatibility is simply Giftship/Shopify API sending out the data. After a great calls with Shippingeasy (not Giftship) support - they confirmed they do not have the ability to parse/ print the message. I asked for an extension to try and resolve or find work-around but was refused and told the product is working correctly. Decided it was not in the best interest of my company to continue when a new user is given sub-par support.

I used this app for both multishipping and for gift message. Worked great, and the app developers were very helpful and responsive. I recommend using this app.

I am super impressed with the customer support from the Giftship team!! I needed some help getting the app set up with my theme, and Tim Rokeby-Thomas jumped right in and took care of it and help with any other questions i had! He went above and beyond what was needed and so in such a timely fashion! THANK YOU!!!

I installed for my mother's day gift sets and it works wonderfully! I am very pleased, it does everything that I needed and then some.

We had issues with conflicting apps being used in our order process via Shopify. Tim and Zac were fantastic at helping us resolve work together issues without having to sacrifice the quality of the checkout experience. So refreshing to have a support team with a "can do" attitude and NOT a "not our problem hire a developer" reflex.

I had been searching for an app that could show delivery dates on product pages - as well as upsell! and GiftShip is amazing. The support from Tim has been incredible - a zoom call, and numerous emails to answer any questions I had and help me through set up. Wonderful app and great support. Thank you!!!

This app has been invaluable during busy gift-giving holidays! I also really appreciate how well the features integrate into the site visually— no weirdly bulky add-on visuals or anything, just streamlined text with a checkbox. The dev team is always very responsive and helpful too. :)

This app is incredible! Works seamlessly. Such a great and unique feature to be able to add at a very reasonable price. Keep up the great work Gist!

Tim and team we're so quick to respond and helpful. They answered my questions immediately. I couldn't recommend Giftship more!

Great comprehensive service additions at checkout. Our customers love being able to, in one order, check everyone off of their list for gift shipping. Works well on our backend for fulfilling these orders. Not to mention that we needed to restrict some parameters so this app would work well with our in-store pickup app we received quick help that efficiently solved our issue! Thanks Tim!

Used for gift messages - free messages very easy and straightforward to set up. Charging for messages a bit more complex but worked through with a helpful dev team.

Great, app super easy to install and very clear instructions on their support pages for further customisation. If you sell any kinds of gifts this app is a must! Also great customer support via their email if needed.

I am super impressed with the customer support from the Giftship team!! I needed some help getting the app set up with my theme, and they jumped right in and took care of it. They even went the extra step of looking at how I had things configured and suggesting a change for a better user experience. We just started using the app, but in my testing it seems quite user-friendly and intuitive. I think customers will find the same.

I am loving this app so far! I am pretty pleased with all the fonctionalities and how it blends in perfectly with my gift store and also the really good customer service.

We really love the gift message option, as we sell artisan sweets typically given as gifts. The app offers so many other features that we are excited to tap into as well. Customer service is very prompt and friendly. I'm not very tech savvy, and the team has been very polite and helpful.

So far, so good! This app was very easy to implement, and the settings are both thorough and clear. My store's theme was interacting with the multiple-address feature, but the Giftship team got back to me almost immediately, and had everything completely fixed within 24 hours.

I have been using GiftShop for about 3 months now. The best part is great service from the team. Always responsive and helpful!

Dream Big Printables

2021-03-03

United States

The only thing better than what this app provides is their customer support. I requested a specific customization on my product pages, and Tim reached out and had it done in no time flat.

I needed help getting this app installed on my site correctly and the team was so helpful! They got it done very quick. Excited to start using it on my site when we launch.

Happy about this app. Everything I need for my shop and nice functions on the app! Also when you need help with something they will help you. Happy about that! :) Recommended!

We enjoy having the option to ship to multiple addresses with gift messages within one order. It is convenient.

The service for setting up this app was amazing. I had several requests to modify the layout to work around exisiting code on my website and they were only too happy to help out. Awesome app, great service.

I used Giftship to help create a more tailored shopping experience for my customers. I did have an issue with random characters showing up at checkout but the support team (Zac) pointed me to an easy-to-follow article. Thanks so much!

Love this app, It does everything we need for gifting. The support is great too, Zac has been super patient with my back and forth and has helped get everything just how I want it. Thanks guys!

Great support! Thanks very much. If I could wish for one additional option it would be the possibility to enable the calendar only if a customer marked the order as a gift.