Reviews for Giftship: Gift Options & More

So far I've been really pleased with this app versus others I've tried. Load times are not too bad. I don't know how it deals with multi-currency yet. The standard layouts on the box bundler are pretty good and intuitive. And the bundler gives lots of options of how to assemble them, which is great. And being able to really control discounts on them is great. The gift messaging function works great. There's a couple of improvements could be made with the one-click add-ons, versus other products already out there, as it can be laborious making them. Support has been great so far. Had my first issue sorted within 2 hours.

Although the features within this app were everything I needed and more, the lack of customer support renders this app useless. After coding my website with the given instructions to create bundles, the subtotal would not update on the cart page. After contacting support, they requested collaborator access and I thought they would be able to quickly assist with the subtotal display. After a week, I contacted support again and was told to follow the same instructions or pay $100 to have them assist with the coding. The developer/collaborator didn't look at the code to see what the issue was - they just responded with the generic article. Considering the app costs $59/month, and the coding needed to display the subtotal was outside the scope outlined in their article, I thought the provider would assist in the issue but they have not. I hate to leave a bad review and unsubscribe from the service but the functions don't display as needed.

We have been using Giftship since the inception of our business that is growing and thriving on shopify. Not only has the app worked well with our website to customize it to our needs, but The Giftship Team has been great at helping us learn and navigate through a couple obstacles. They are very quick to respond, work on our website when needed very quickly, and communicate well the issues.

GiftShip and the entire Gist team have always been incredibly fast, responsive and thorough. Teh Milti-address shipping capability is wonderful and the support (on the rare occasion I've had to use it) was terrific.

Great customer support! We had an app conflict from changes we made to our theme and the team at Gist was on it to help fix things on the back end. They even took time to create a Loom vid to show us what was going on.

I've been waiting for this app for two years, and I'm so happy to finally have it on my site. I used to be on woocommerce. When I switched to Shopify this was the first thing I purchased. 1. The app is super easy to install. 2. The IT Support is extremely helpful. Thank you to Tim and Stella. You guys are amazing! 3. Their app is customizable so you can tweak it to match your brand. 4. The app is awesome. Do you know how annoying it is to buy gifts for friends online? You have to make multiple purchases. This app solves that, and your website looks amazing. Highly recommend this!

We have been using Gift Ship for over a year and they have recently added some custom work to our website using the Gift Ship APP. Their development team did an outstanding job - we were live in a few days

Using Giftship for shipping to multiple addresses, messages and upsells was the perfect solution for our store. The support team was super helpful and quick in helping me customise the checkout pages and process according to what I needed for my website. Very impressed!

What kind of customer service is this?? We DID PAY. Our business is not operating yet, we do not make a single penny, so every little amount spent weighs a lot. But we were still fine with paying 60 bucks for this app. We accidentally delete it on August 4th BEFORE we get charged (on August 5th), hence want to reinstall the app. Then we're asked to pay again since we do not have an active subscription. Our receipt First CS guy, understands the issue after 3 explanatory emails. Claims he would forward it to his development team to provide a solution. Never heard back from him or development team. So after 8 days, I ask again and second CS guy, (apparently the first one went on vacation..?) never seems to understand the issue and just tells us this was standard behavior and if we had credit, we'd get that. I have a receipt and a not-functioning app to prove the opposite but apparently they don't care. VERY disappointing. There had been an issue before, where we were told - by the same support staff - as long as we're on a pause-and-build plan, we wouldn't get charged for a subscription. That turned out to be wrong. We did get charged, but were able to get a refund. And now, that we were actually willing to pay, we can't use it..?!? 

I use this app for the Delivery date picker and for Product Options (product add-ons / upsells) on product pages. I was after a customised solution that required some CSS and javascript changes. Having run into problems because I suck at coding, I received help from their support team. One of their support guys named Tim was very helpful with implementing a solution quickly. Thank you, and this app really is a great all-in-one gift app!

Really good app and service. They help you out when you need something, take feedback and they are trying to build a clean app.They also reply to emails quickly (within 24 hours). I use their gifting options, box builder and product options. It's great to have ONE app to do many things rather than having a bunch of conflicting apps on our site.

Giftship recently made some updates that have been so helpful for my shop! I needed some extra support getting one feature installed and Tim was a HUGE help getting me set up. I've used their app for years now and am so pleased with the product and team.

This app has been great and fits our needs perfectly. The company that owns this app also has been very helpful in answering my questions and has helped assist in various requests. I am really looking forward to the new look of the box builder that comes out next month.

Giftship is solid gold for us - full 5-stars! For me, a no-brainer. Initially we started out with a competing delivery date app. Honestly, we had a terrible experience - lots of issues (buggy) resulting in loss of time, money and energy. We transitioned to Giftship and it was smooth sailing from the very first moment. Giftship is a all-in-one gifting solution: gift messages module, gift wraps option, delivery date picker with smart logic to make all sort of customizations, auto tagging module, pop-up, and the list goes on. Yes, it's a bit more expensive but relatively speaking worth every penny. The Giftship team has been responsive and helped us transition. Thank you Gist and keep up the great work. I can't wait to expand to Gist's Wholster.

This app is wonderful! We operate a B2B gifting company and this application provided the perfect solution to some of the pain points our clients were regularly communicating to us. One of the pain points that this app solved was the multi-address ordering process. Our clients can now place multiple address orders all on one invoice which saves them time at the end of each month on expense reporting. The date picker is also a wonderful feature. Happy clients, happy life! Keep up the great work Gist!!

We’ve used this app for 3 years and loved it, but unfortunately it changed recently. Discount codes are no longer applied to the “parent” (original) order, only to the “child” orders. When a customer places an order for 2 items with each one shipped to a different address, the quantity discount code for 2 items won’t work now. Our business relies heavily on volume discounts to increase sales, so the app is no longer very useful. We contacted support hoping there was a way to modify it and return to the way it used to work, but we were told it’s impossible. Wish there was an alternative to this app. If your business uses quantity discounts, you should think twice before purchasing Giftship.

Love the multiple address shipment option at checkout and the date picker. Datepicker a tad confusing so needed my developers to set it up, but their customer service is so fast and great than I have no doubt they could help walk you through it if you needed help. Highly recommend.

We've been using Giftship for 18 months and the features are great. We've had a few issues with the gift message bundling, but after some problems getting it resolved initially, Zac was able to step in and deal with the issue really efficiently. Everything is now working well and we're benefitting from the whole suite of one-stop shop features, which is great and why we chose Giftship in the first place!

Whenever I have had an issue/question, the response time for Giftship App team has been great with complete resolution of my problem during the same encounter. Recently, I communicated with Santiago, who was prompt, precise in dealing with the questions at hand and also offered links to articles I could refer back to. Thanks so much! Lisa

I had some trouble initially (turns out I missed something simple) and I was VERY impressed at how quickly the support team took action and not only showed me what was missing, but they fixed it themselves in no time. Thank you!

We used this app to streamline gifting options and integrate gift messages and multiple delivery addresses into our checkout process. It had great functionality out of the box, and the support team has been highly responsive in troubleshooting some issues in the shopping cart after we launched a new site theme, and is assisting us with a few custom tweaks to the code to ensure the app continues to meet our needs. Thanks to Tim and Zac for their amazing support!

Love the app and all the features! Tim and Zac were really helpful with helping me get it set up and looking exactly how I wanted. Definitely recommend this app for the multiple address shipping and bundle builder!

Great App, fast customer support that took care of all my problems. All around good experience working with Gift Ship

Incredibly responsive and helpful support team. Very quick turn around on resolving an issue for us. Made my life easy.

They really did think through every eventuality as far as configuration goes. Tim and his team have built a fantastic app that can do whatever you want it to!