Reviews for G | translate

FLOTTE

2021-08-10

France

Just installed this app to translate our e-shop. The interface is basic but very functional and works very good ! Many thanks to Elen who helped out in the setup !! I would recommend it

A good choice for a translation app. The AI for translating text is surprisingly good. The features "Skyp translation of phrases" and "replaced in translated HTML" are very helpful. Great choice, very economic if you only need to translate to a second language. Not everything is perfect and smooth there are just some minor glitches with the cache. For example, sometimes, corrections that you have already made are not updated in 'edit mode'. The downside is that sometimes you edit a text that has already been edited. Easy solution, better to work in safe mode ;) Customer service is great. Every step of the way, I have had help from Suzan in another project and from Ella in this project. Keep it up, fix the glitches. Congratulations

PetDK

2021-08-09

Denmark

Best online help ever from Ella. Fast and perfect. The translation is also very good. The best we found on the market.

thank you Arshak for the support ! The support is very helpful to do what i wanted to do on the website.

Just started using this app and it's the best translation app we've tried, customer service is quick and super helpful, thank you Elen and Arshak for fixing an issue that we had so quickly. And great value for money.

This app does help small businesses a lot to save cost and time to translate the whole website. Thanks for Ripa's help. She is a genius and what she does is amazing. She answers quickly. Thanks for her help.

Sehr gute App, alles wird sofort live und automatisch in 4 Sprachen übersetzt und der Support ist 1A ! Tigran, Susanna und Arshak haben mir mit einem Problem sofort und sehr professionell geholfen und waren super freundlich. Ich kann diese App wirklich jedem empfehlen, wer international in mehreren Sprachen verkaufen möchte. Vielen Dank an das tolle Team von GTranslate!

I used this App for about 2 months. The customer Service are very slow and take all the time to answer questions. Application is really bad, the widget did not stop bugging. Flags appearing by itself. The language selector is not easy to integrate, specially on Tablets. They start accusing Shopify Theme. They almost made me spend a lot money on a experts for their own language selector. I have lost time by asking community help, a developper on the community came to confirm what Shopify finally told me. It was the App issues. The selector was stuck on the next section of the page on cellphone view. And instead of scrolling down, I end it up with a selection which was hiding the selector by itself. And at the end no languages could be selected anymore from the language selector. It was taking time to switch from a language to an other. To top of it. I ended up with all the texts on my website flashing back and forth from English to French once I decided to remove the app. And guess what? The customer service was denying their responsibility in this matter while I have a video of it, video that wish would have liked to share with you on this review, but Shopify does not allow me because no attachment field provided.

I really like this app, customer care is very helpful. I had a problem and Arshak, Susanna and Ripa really help me and solved it in a few minutes

On the free version, do the job and what expected Special mention to the support especially Susanna who was very helpful and quick answer and help

Great app! You can choose different templates. The support team is also very good. Susanna helped me very well during te proces to fix the size.

Great app and perfect client support. Had to contact them a few times – Elen did a great job assisting me!

I really appreciate the excellent customer support Ripa provided. It helped me a lot. Thanks do much!

I really appreciate the customer support they have. they helped me solve several inquires and fix everything on quick mannar. Looking forward to be using this app for the long run!

Very nice and easy app no ​​limit to use any number of word limited....fast and amazing support I love this app I love this teamwork and I wish you all the best...I advise everyone to give it a try Good luck and continued success Thanks a lot for your support Susanna & Suzan

Elen and Susanna were really really helpful to solve my problems with the translation!!!!!! :) -----

nice application, translation is great and of course not 100% correct but is great to kick start the store in multiple languages. everything can be set up in less than 10 minutes. in addition, their customer service is quick and fast, customer agent Susanna helped me solve a small issue quickly. Highly recommended

Great app with a responsive and efficient customer service they solved my problem in a few minutes, i recommend it

If I can write a negative star review for the G Translate support I will. The app has various problems, on which their Support is completely unhelpful 1) Incompatibility with Shopify's sitemap URL structure, resulting in all local language URLs being wrong on the sitemap, which is bad for SEO. I had to use a complex workaround. 2) Auto switch to browser language - it does not work, and their support is completely unhelpful, to put it nicely 3) Related to #1, with GTranslate each language will be a different subdomain, resulting in Google itself deeming every language as separate websites, which is terrible for SEO If you don't care about SEO and auto-switching to your customers' languages this app works fine. But you do, stay away from it!

A Great app, it does translate automatically and you can easily edit automatic translations manually. easy to configure with excellent costumer service help. I had some troubles, but thanks to Elen who answered all my questions and gave on-point solutions ;)

I have been using this app for about two months and I haven't had any issues with it. I use this app for SEO purposes and it's a great app. Initially, I had the free version but was looking to also sell internationally so I upgraded to the paid version of this app. I like the fact that this will crawl my pages in the native language that I select which is better for SEO optimization. It will also automatically detect via geolocation, which language to change the site to. Susanna was awesome and assisted me with the placement of the selector, which looks great. The team here responds very quickly and will help you with any configuration that you may need.

Doesn't work well at all! until they don't find a solution to integrate with Shopify perfectly this app is a fail. for those who want to sell outside of the US choose an app the Shopify supports.

the support in this page is great! The app itself may improve a little bit but its the amazing help from the team which makes it superb! Elen always gives me a incredible support and in a super fast response. Recommend it.

the support is amazing, Arshak is helping us a lot. Without the support we couldn't be using the app

I use this app for easy google translations on my store and it works wonders. Susanna in particular has worked closely with me in formatting it the way I want and she proves to never waste any time. She is very polite and her communication is clear, to the point, and she gets the job done in seconds. Definitely a problem solving app when it comes to translations.