Reviews for Digital Downloads ‑ Filemonk

The support team is incredibly helpful, and the app is easy to use! Thank you so much for the appreciative words! :) I'm very happy to learn that you're finding things easy. It was a pleasure for me provide help and answer your questions. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist

I've been really pleased with this app! The support is brilliant, they answered within minutes (I just had an issue with DKIM authentication) and they solved my problem within the hour. I love the customisation, the setup was easy and being able to change the templates is great. Files are issue to upload and link to products, overall 5 stars all the way! Thank you for your wonderful feedback! I'm so glad to hear that you found the setup easy and that the customization options work well for you. It was my pleasure to assist with the DKIM authentication and Shopify's App Proxy settings to ensure your digital downloads run smoothly. If you ever need any further help, feel free to reach out! Nagaraj / Technical Support Specialist

Filemonk is AWESOME. It is easy to set up my digital products and makes is so easy to effortlessly sell my digital products. I HIGHLY recommend it! Thank you for the fantastic feedback! 😊 We’re thrilled to hear that Filemonk has made it so easy for you to set up and sell your digital products effortlessly. Your high recommendation means a lot to us! If you ever need anything or have questions, we’re always here to help. Wishing you continued success with your digital sales! - Sneha / Senior Technical Support Specialist

Excellent tool and great customer service. The founder Sandesh is very helpful and understanding. Would recommend this to anyone looking to sell digital products via Shopify! Thanks so much for the kind review! Very cool that you're using our Licence keys feature at scale and glad we were able to help out. It's only going to get better. :) -- Sandesh / CEO

Wow, customer support doesn't come better than with Filemonk. I got immediate assistance for all the questions I had. Thank you Filemonk Team! Thank you for your amazing review! 😊 We're so glad to hear that you received immediate assistance and that our support team could help with all your questions. Providing top-notch support is a priority for us, and we’re happy to know it made a difference for you. If you ever need anything else, don’t hesitate to reach out! Thank you for your kind words, and wishing you all the best! - Sneha / Senior Technical Support Specialist

I have had this app for months now. If you sell digital products, this is the only app for you. (Trust me, I've been through them all.) When I first loaded the app, they were developing many new features. Yet, whenever I discovered something wonky, it was immediately fixed. The entire load and delivery funnel to clients is excellent. The number of options goes way beyond that because the team at FileMonk listens to their clients! The app deserves 10 stars, and the service deserves 10 stars. I sell tons of digital art, and this app opens up all the possibilities and ensures the client who paid receives a link to the products as soon as the payment is verified. In other words, the path from Payment to delivery for this product is usually no more than 90 seconds. There is nothing more one could ask for if you deliver any digital product, from art to books to any other digital type. It is one of the best apps on the entire Shopify app store. Wow, that's a kind and thoughtful review! Thanks a ton. Doing our best here to build an amazing product & support experience for selling digital products, and I'm confident we'll only get better. Please keep the feedback and suggestions coming! -- Sandesh / CEO

works as expected, easy to use and helpful and fast customer service!

I really love this app

Easy start up. and gave me free 250 MB for the first month! this is awesome

Great app and simple to understand! And has very helpful customer service with fast response. Highly recommend it!

blueinfinity

2024-09-25

United Kingdom

Very thankful for the customer support experience I received from Anaam. She was super responsive, patient, and kind in helping me sort through several issues regarding my Shopify store.

Stellar! Has been great to showcase our new digital products on our website

Fantastic customer support, all requests are resolved quickly. The app fulfils our requirements 100%. Easy to use. We have tested a few apps of this type, but this one is definitely the best. We can highly recommend this app.

Thus far we have had an excellent experience with Filemonk. It was easy to attach to our Shop, easy to figure out and all of our customers so far have received the downloads.

Filemonk is a great app and digital file delivery for Shopify. Sandesh tech support was kind, knowledgeable and efficient. He worked with me patiently and diligently to have my issue resolved in one session via chat. I absolutely love how the chat/help feature is embedded in all Filemonk pages so you do not have to dig deep and waste time trying to find how to begin asking for help. In the end that is the most important, problems occur and customer support is key. Thank you, Livinio

Excellent customer service!

Très bonne application je recommande beaucoup !

Incredible service, flawless and effective support team! I highly recommend Filemonk to anyone dealing with digital downloads.

Haven't had a huge amount of experience with the app itself at time of writing as I'm still doing legwork on digital options while setting up my store, but I've spoken with Vishu from Filemonk on a few occasions now, and he has been incredibly helpful and quick to respond to my queries and questions. The customer service is definitely great here.

This is a great app. It's been very reliable with excellent support when issues arise. I would recommend.

Easy to use! Thanks for creating this great app. :)

Love the app, my customers do too

对于中国的商家语言设置没有中文有的时候工作没有搞懂或者无法顺利完成

Good customer service!

This app is super easy to use! Makes fulfilling my digital products simple. I was also able to double my upload limit with the help of the support team. Really enjoying using this app.