Reviews for Digital Downloads ‑ Filemonk

Had some trouble with customers getting my emails and getting access to my ebook. Contacted support and after giving them access to my shop they did everything for me, inputed all the info I needed, and resolved the ongoing issues I had! Now everything works perfect. Thank you for the great review! I'm happy to hear everything is working perfectly now. It was my pleasure to assist you with Shopify's App Proxy setting and DKIM authentication for sending digital downloads through your custom email. If you need further assistance, feel free to reach out! - Nagaraj / Technical Support Specialist

I am truly impressed by their customer service. The team is incredibly prompt, professional, and knowledgeable. They go above and beyond to be helpful and approachable, making every interaction a pleasant experience. I genuinely appreciate their friendly and caring approach. Thank you so much for the kind words! I'm thrilled to hear that you had a pleasant experience with our support. It was my pleasure to help with the DKIM authentication to ensure your digital downloads are sent smoothly through your custom email. If you need anything else, don't hesitate to reach out! Nagaraj / Technical Support Specialist

So far I've been able to set everything up nice and easy, and if I've been unsure on something, I've been able to go on the live chat and recieve instance help which has been amazing, Anaam helped me with a couple of things and gave me great customer service! Thank you so much for taking the time to leave a review and for the name mention as well :) It was my pleasure to help you get your DKIM authenticated and glad that your emails are going out from your custom email address now. Please feel free to reach out for anything, we're here to help! -Anaam / Merchant Success Lead

Filemonk is doing exactly what we need it to do, deliver digital files to our customers. So far it's perfect, exactly what we needed. Thank you for your kind words! 😊 We’re thrilled to hear that Filemonk is delivering exactly what you need and meeting your expectations perfectly. If you ever have any questions or need assistance, feel free to reach out—we’re always here to help. Wishing you continued success with your digital deliveries! - Sneha / Senior Technical Support Specialist

After an initial miscommunication the app developer reached out to find a solution. Would update to 5 stars once this will be finalised. Thanks so much for writing a review and for working with me in understanding the problem and rectifying it. It's been 2+ years of running Filemonk and we work hard to do our best in supporting merchants. Let me know if there's anything else I can help you with. :) -- Sandesh / CEO

The app is simple to use and flawless. The one time I had difficulty in use the support staff was quick and thorough. I only wish all apps and their support staff could provide this exceptional level of service and dependability. Thanks be to Filemonk! Thank you so much for your awesome review! :) Very much appreciated. You're awesome too! It makes me glad to learn that you find the app to be simple to use. It was a pleasure for me to provide help and answer your questions. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist

I would highly recommend! It's been a very simple and easy app to understand and implement into my website. I've been able to get immediate feedback for any issues that popped up, their support team is extremely helpful! I've had great support from Nagaraj and Sandesh specifically. Thank you! Thank you so much for the kind words in your review. So great to see that you have your custom email address set up for email alerts from the app. All the best with growing your store, and reach out to us for anything else. :) -- Sandesh / CEO

Great help from Vinush, the support was excellent!

nice good response Thank you for your review! We're glad to you're loving Filemonk. We wish you the best for selling your digital files to customers. If there's anything else we can help you with, please do feel free to reach out. :) - Sneha / Senior Technical Support Specialist

Very easy set up and easy to use. Makes it easy to sell digital products in your store. Customer service is great with prompt replies. Thank you for your feedback! I’m glad to hear that you find Filemonk easy to set up and use. Wishing you great success in selling digital products to your customers. It’s great to know that we could assist you and address your queries. If you have any questions or concerns in the future, feel free to reach out—we’re here to help! - Sneha / Senior Technical Support Specialist - Sneha / Senior Technical Support Specialist

It's early days for me using the Filemonk app, but so far the app has been quite easy to use. The support team have been very helpful with any questions. I look forward to producing more online courses and materials for my website! Thank you for your feedback! 😊 We're thrilled to hear that your experience with Filemonk has been smooth so far. It's wonderful to know that our support team has been able to assist you effectively. We’re excited to see the amazing online courses and materials you’ll create for your website! If you ever have any questions or need assistance, we’re always here to help. Wishing you all the best as you continue to grow your digital offerings! - Sneha / Senior Technical Support Specialist

This app is incredibly easy to use! From the moment I downloaded it, the setup was straightforward and hassle-free. The interface is clean and intuitive, making it simple to share files with just a few clicks. One of the standout features is how effortlessly it handles large files. Overall, it’s a fantastic tool that I highly recommend for anyone looking for a reliable and user-friendly file-sharing solution! Thank you for such a glowing review! 😊 We’re thrilled to hear that you’ve found the app easy to use and that the setup was smooth and hassle-free. It’s great to know you’re enjoying the clean interface and seamless handling of large files—that’s exactly the experience we aim to provide! We truly appreciate your recommendation and are here if you ever need assistance. Wishing you continued success with your file-sharing needs! - Sneha / Senior Technical Support Specialist

Great tech support! Thank you for taking the time to leave a review. It was my pleasure to help you set up your DKIM authentication to send out emails using your custom email address. Please feel free to reach out for anything, we're here to help :) -Anaam / Merchant Success Lead

sneha helped us very well, very fast and clear information :) Thank you for your review! I'm glad I could help link your digital file to a product on your store that your customers receive upon purchase. I wish you the best for your store. We're always here if you need anything else at all. - Sneha / Merchant Success

Thank you very much for the customer service's help. The response was very fast and helped me solve all the problems. This APP is definitely the first choice APP for customized artworks. Thank you for your wonderful review! I'm glad we could help setup your own custom email to send emails to your customers and customize the email template. We wish you the best! We're always here for you! :) - Sneha / Merchant Success

I have been using Filemonk since I launched my store and I have been very satisfied. I contacted Filemonk’s chat support to ask how Filemonk works with a subscription app. A chat rep named Vishu took the time and patience to explain to me how it all works. I am so appreciative for his help as this is a huge step forward for my business. A huge thank you and shout out to you Vishu! Thank you for your kind words and the shout out :D It was a pleasure for me to help out and answer your questions and I'm glad to learn that you're happy with the service. Always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist

Funciona muy bien, permite enviar mails post compra con link de descarga y ofrece amplio espacio para subir documentos como producto digital. Fácil de usar. Lástima que el botón de descarga inmediata posterior al pago solo este disponible en plan de pago y no versión gratita, pero es una buena alternativa para negocios con ventas recurrentes. La recomiendo. ¡Gracias por tu atenta reseña! 😊 Nos alegra saber que Filemonk está funcionando bien para usted, especialmente con los correos electrónicos posteriores a la compra y el amplio espacio para productos digitales. Entendemos sus comentarios acerca de que el botón de descarga inmediata está disponible solo en el plan pago y siempre buscamos mejorar nuestras ofertas para todos los usuarios. Realmente apreciamos su recomendación y, si alguna vez necesita ayuda o tiene alguna pregunta, ¡no dude en comunicarse! ¡Le deseamos un éxito continuo con su negocio! :) - Sneha / Senior Technical Support Specialist

Excellent customer service- even at 1:30am! Thank you so much for your kind words! I'm glad I could help setup Filemonk. I wish you the best for your store. We're always here to help. :) - Sneha / Merchant Success

What an amazing App - With an AMAZING Support. Would definitely recommend. Thank you for your wonderful review! I'm glad i could help you with the DKIM authentication. I wish you the best for your store. We're always around if you need us! :) - Sneha / Merchant Success

i really love this App! For us, its a gamechanger and exactly what we've been looking for. Also, the fast support is truly amazing. Big Thanks to Anaam for the fast and precise support. for setting everything up that i was missing and for double checking all the previous configurations that were done by myself. I appreciate that alot! Keep it up, can recommend 100% !! Thank you so much for the kind words in your review and for the name mention as well :) It was my pleasure to help set up the 'download button' on the thank you page. I love what you sell and wish you the best of luck. -Anaam / Merchant Success Lead

The App does what it says on the tin, managing delivery and downloads of digital products, integrates with Shopify as well as anything can ... well pleased with this. Thank you for your review! 😊 We're so glad to hear that Filemonk is meeting your expectations and making it easy to manage your digital product deliveries. It’s great to know you’re well pleased with the integration to show the download button on thank you page for easy accessibility post purchase! If you ever need any help or have questions, don’t hesitate to reach out—we’re here to support you. Wishing you continued success! - Sneha / Senior Technical Support Specialist

This a great app! It works well and easy to use. Thank you for your review! I'm glad to know that Filemonk works as per your expectation and that it's easy to us. I wish you the best with selling digital products to your customers. :) If you ever have any questions or need assistance, feel free to reach out—we’re always here to help. - Sneha / Senior Technical Support Specialist

I'm really happy with Filemonk, my resources are delivered to customers instantly and whenever i do need support from the team they reply to messages straight away. Thank you for your wonderful feedback! 😊 We’re delighted to hear that you’re happy with Filemonk and that your customers are receiving their resources instantly—that’s exactly what we strive for! It’s great to know our support team has been responsive and helpful whenever you’ve needed assistance. If there’s ever anything more we can do for you, feel free to reach out anytime. Wishing you continued success! - Sneha / Senior Technical Support Specialist

i dealt with Anaam this evening as was very helpful. Thank you Thank you so much for taking the time to leave a review :) It was my pleasure to help you get started with the app. We're always here to help, anything you need. Wishing you the best of luck! -Anaam / Merchant Success Lead

Thank you for the 5-star review! We wish you the best in selling digital products to your customers. :) If you ever have any questions or need assistance, feel free to reach out—we’re always here to help. - Sneha / Senior Technical Support Specialist