Reviews for Digital Downloads ‑ Filemonk

Awesome services and fast responses when needed! Thank you so much for taking the time to leave a review. It was my pleasure in helping you set the download limits for your files. Please feel to reach out for anything else, we're always around to help :) Wishing you the best of luck with everything. -Anaam / Merchant Success Lead

Really easy to use and great experience for my customers and when I did have a tech issue I was helped really quickly and professionally Thank you for your feedback! 😊 We’re so glad to hear that Filemonk has been easy to use and has provided a great experience for your customers. It’s also wonderful to know our team could assist you quickly and professionally when needed. If you have any questions or need further assistance, don’t hesitate to reach out. Wishing you continued success with your business! - Sneha / Senior Technical Support Specialist

Excellent responsive service and good functionality but really let down by inability to customise download page both for look and features. Mine is a gift product, an album of music for very young children, sent as a download and it looks rubbish and amateur. Particularly compared to the sleek Shopify look. Please please improve the download page or give developers access to the files so they can customise. Also not having the ability to bundle as a single download file is not ideal (have to download each file individually). Make a purchase and you'll see what I mean. Hope this feedback was helpful.

Excellent customer service. Easy to use! Thank you so much for the kind words! I’m glad I could assist with offering double storage under the early stage program on your free plan. If you need any further help or have more questions, feel free to reach out, I'm here to help! - Nagaraj / Technical Support Specialist

funciona perfecto! Gracias por tu maravillosa reseña! Nos alegra saber que Filemonk ayuda a vender productos digitales a los clientes y funciona como se esperaba. Siempre estamos motivados para crear nuevas funciones para la aplicación. Te deseamos lo mejor. Si alguna vez tiene alguna inquietud o enfrenta algún problema, ¡no dude en contactarnos! - Sneha / Merchant Success Team

Greatest service for digital downloads. And customer support is fast, polite and concise. Can recommend :) Thank you for your wonderful review! We're glad to know that you're loving the app and our team was responsive and polite in answering your queries. We wish you the best. :) If you have any issues/ concerns, please do feel free to reach out to us! - Sneha / Merchant Success Team

This app is great - I've shopped around looking for the easiest customer experience, and Filemonk is it! Thanks for creating this one! Thank you for the fantastic review! I’m thrilled to hear that Filemonk is meeting your expectations and providing a seamless customer experience. It was a pleasure assisting you with verifying your account and setting up additional storage under the early-stage program. If you need anything else, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist

Works very well, thanks! Thank you for your review! I'm glad I could share the discounts under the Early Stage Program and help setup the app. I wish you the best in selling digital products to your customers. If you have any concerns/ queries about the app, please do feel free to reach out to us. We're available round the clock! :) - Sneha / Senior Technical Support Specialist

I like this app, and the support team is always quick to help with any issues. I hope the app remains user-friendly. Thank you for your feedback! 😊 We’re so glad to hear that you like the app and that our support team has been quick to assist you. Ensuring a user-friendly experience is a top priority for us, and we’ll continue working hard to keep it that way! If you ever have any suggestions or need help, don’t hesitate to reach out. Wishing you all the best with your business! - Sneha / Senior Technical Support Specialist

Really impressed at the support I received. Was struggling to link my digital product so used the chat facilities. Managed to lose the chat switching between screens but within a few minutes had received a personalised video by email showing me exactly what to do. Over and above customer service Thank you so much for the kind words in your review :) It was my pleasure to help you get set up with Filemonk. So glad to hear that the video that I sent helped you. Feel free to reach out for anything, we're always around to help. Wishing you the best of luck! -Anaam / Merchant Success Lead

Thank you for your 5-star review! We hope you're liking Filemonk to sell digital products to your customers. If you have any issues/concerns, please do feel free to reach out to us anytime. :) - Sneha / Merchant Success Team

Filemonk is a good supplier for digital products, never had a problem. If youre having troubles setting it up, feel free to ask the support. I must admit Filemonk was giving me the best support experience I`ve ever had. There helping you with every single problem and solving it, no matter how much time it takes. Thank you so much for the kind words in your review :) It was my pleasure helping you get set up with Filemonk and with the DKIM authentication. Wish you the best of luck, please feel free to reach out for anything, we're here to help. -Anaam / Merchant Success Lead

デジタルコンテンツ販売には、これ以上ないほど優れたアプリです。 購入後にお客様へ送信される「サンクスメール」と、ダウンロードリンク付きの「ダウンロードメール」が別々に届く仕組みになっており、これがデフォルトではスパムメールに振り分けられることもあり、対応が少し手間でした。 しかし、こちらもカスタマイズが可能で、DNSレコードを変更することで独自ドメインのメールアドレスへ対応できるようになりました。DNSレコードの設定は一見難しそうでしたが、カスタマーサポートの方々が非常に優秀で、日本語でのチャット対応もスムーズ。2日間にわたって丁寧にサポートしていただき、問題なく設定を完了できました。 アプリ自体の機能の素晴らしさだけでなく、サポート体制の手厚さにも驚かされました。デジタルコンテンツ販売が初めての方でも、安心して運営をスタートできるサポートが整っています。安心して導入をおすすめできるサービスです！ 素晴らしいレビューをいただきまして誠にありがとうございます！ Filemonk の使いやすさと、顧客に送信されるメールをカスタマイズできる機能を気に入っていただけてうれしいです。この機能を使用して、独自のカスタム電子メールから顧客に電子メールを送信していることを知っておくと便利です。弊社のサポートチームが喜んでセットアップをお手伝いいたします。 他に何か必要な場合は、いつでもここにいます。:) - Sneha / Senior Technical Support Specialist

this app has been great and really easy to set up! I love all the features and customizations, like watermarking my files, adding download buttons and links where I want them, etc. The support is also great! They are really friendly and I've received help really quickly, taking care of any issues I've come across. They've also shared links to instructions on what they've done so I'm able to learn how to update things on my own in the future as well. Highly recommend! Thank you for your wonderful review! We're thrilled to hear that you're enjoying the app's features, including watermarking files and customizing download buttons and links. It's great that our team could assist you quickly and provide helpful instructions to empower you for future updates. If you ever need more support or have questions, just let us know. We’re here to help! 😊 - Nagaraj / Technical Support Specialist

Great support, very fast reply and big help. Easy to use app on Shopify well integrated Thank you for your review! I'm glad we could assist you with your queries. I'm also glad to know you find the app easy to use. We're always here if you need anything else at all! - Sneha / Merchant Success Team

Shashi helped me to make sure and to reassure me that my very first E-Book was downloaded correctly and was working as it should. Thank you Shashi for your help. Thank you for your review! We're glad we could help setup your first digital product and test it to ensure everything works smoothly. We wish you the best for your store. We're always here for you if you need anything else at all! :) - Sneha / Merchant Success Team

I really like this app - I've some very large files that were hard to deal with on other platforms, this has worked great - Quick support and good pricing. Recommended. Thanks so much for the review! We rolled out a massive upgrade to our upload/storage service earlier this year and I'm really glad that it's working a-okay with large files! Let me know if there's anything else we can help you with. :) -- Sandesh / CEO

Great, easy to use, affordable! Thank you for your feedback! 😊 We’re so glad to hear that you find Filemonk great, easy to use, and affordable. That’s exactly what we aim for! If you ever need assistance or have questions, feel free to reach out. Wishing you continued success! - Sneha / Senior Technical Support Specialist

So far, I've had a great experience with the app. Easy and intuitive to set up. When I had a (very small) issue, customer service (Sandesh) responded quickly and resolved it within hours. I'll come back to update my review once I've had more time using it. Thanks a ton for writing a review! Super appreciate the kind words and we'd love to see an updated review after all the new changes coming to the app in December :) -- Sandesh / CEO

Great service ! Thank you so much for your appreciative review! :) It makes me extremely glad that you like our app and service. It is a pleasure on our behalf to help out and provide support. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist

In just one day, all clients are unable to download files as they are flagged as 'infected.' We're now receiving more and more emails every hour from clients concerned that we may be spreading viruses. This issue is a significant setback for our company. Currently, the app is unusable, as even we are unable to download our own files. UPDATE Thank you, Sandesh, for the thorough explanation and for addressing the issue with such detailed insight. We’re glad to see that significant changes have been implemented to improve the app’s security. For now, we’ll keep our rating at 3 stars, but if things run smoothly over time, we’ll consider updating our review. In the meantime, we’ll continue testing to ensure our clients don’t encounter any further upload issues. We appreciate your proactive steps and hope this leads to a more reliable experience for everyone." UPDATE 2 It's been a week and all the problems have disappeared, it seems that the newest updates were truly needed for it to happen. We're really happy from the results, so the review goes back up to 5/5. Hey there! Thanks for writing a review, and I'm sincerely sorry for the trouble. Unfortunately, one of the stores using Filemonk sold malicious content; our domain was then flagged by Google and we had to work through a security review to get it resolved. Within 24 hours of being made aware of the problem, we got it fixed and now we're working on a few more changes to ensure that this never happens again. Filemonk operated on a trust-based system - we believed that most content sold is legitimate and there was no need to police it. But increasingly, I can see that we need to do better to protect our merchants and your customers. To that extent, we're introducing new moderation checks, introducing an acceptable content policy, changing how we handle downloads and email domains. It's the broadest set of changes on the security front in a long time. I've sent a more detailed reply to your email with specific details on what we're doing. Please do take a look and I'd love to hear from you on it. Once again, sincerely sorry that we didn't do all of this ahead of the issue. In any case, my only priority is ensuring that this cannot happen again and we'll work as hard as we have to to make this true. -- Sandesh / CEO

App is amazing and tech support is the best I've received from any apps on the Shopify store. These guys are on the ball, patient, and extremely helpful. I had a few user error snags and it took minuites to figure out. Now the app is running smoothly and my customer are happy! Thank you so much for your Awesome review! :) It makes me really happy to learn that your customers are happy. It is a pleasure for us to provide help and support. I'm glad to learn that you find our app easy and our support helpful. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist

Nagaraj was my agent and was helpful to me. They have extra help for new businesses that offers extra space usage. Can't wait to use it! Thank you for the kind review! I'm glad I could assist with verifying your store and providing extra storage on the free plan under early stage program. If you need any further help, feel free to reach out anytime! Nagaraj / Technical Support Specialist

I appreciate the quick response time by all members of the team that I have been in communications with. Though I am navigating grounds i have never explored, the team at filemonk provides security and assurance Thank you for your review! Thank you for trusting Filemonk to sell your digital products. We're glad we could help you. We wish you the best! We're always here for you if you need anything else at all. :) - Sneha / Merchant Success Team

I am beyond impressed with Filemonk! I had an issue with my digital product delivery and reached out to their support team. They responded very quickly and resolved the problem. Very helpful and friendly service. Thank you Sneha! Filemonk has made managing my digital downloads seamless, and their commitment to customer satisfaction truly stands out. Highly recommended! ✨ Thank you for your wonderful review! I'm glad we could help make sure you're able to use Filemonk without a storefront. We wish you the best for your store. We're always here for you! :) - Sneha / Merchant Success Team