Reviews for Chatty: Livechat Helpdesk, FAQ

Audrey was really helpful while setting up the app. Seems to be exactly what I wanted in a chat app!

Great app, got free plan for new business. Customer service was supportive to resolve questions and issues. Special thank for Audrey

Im really thankful that Audrey helped with my question. She had patience and listened to my problem. Im really happy about the service and look forward to chat with you again!

A little confusing at first to get set up. Thank you for your feedback! We appreciate you taking the time to set up Chatty on your store. We understand that the initial setup process may have been a bit confusing, and we truly value your patience. Charles has assisted you with the setup during live chat, and we’re glad to hear that you were able to get things running. If you need any further assistance or would like guidance on customizing your widget—such as updating FAQs to better match your store’s policies—feel free to reach out. Our team is always happy to help! Looking forward to supporting your success with Chatty.

Worked with Jasmine and Anivia to remove the message bubble that was displaying 2 unread messages by default. Apparently, this is used to attract attention to the customers but I believe it would cause confusion so I reached out with my request to have it removed and within seconds it was rectified. Thank you Jasmine and Anivia!

Thanks Abby from avada she help me to customize widget. :D

hana

The support provided by Hana was great!

good

ONGLES PRO

2025-02-20

Great app and great support. Jasmine from support service is very efficient and kind.

great support hana was killer

Hana and Raymond have been helping me throughout the integration process for my website. They are so polite and so helpful teaching me what was wrong and resolving all of my issues. I am so happy that I decided to use Chatty versus the other apps. It's convenient, affordable, and has really helpful customer support. TYSM!

Easy to setup and works like a charm. Ran into an issue where needed a rep. Audrey was very helpful. Thank you for the great work yall!

Great customer support by Sonny, instant feedback!

Another Awsome App from Awsome Team of Avada. i Must say Avada Products are Good but Support team is great.

I received excellent customer service from Hana. She was very quick and efficient in resolving my issue.

So far they have been very helpful and the app and integration have been very easy to use! Audrey and Damien are amazing!!

Hana has given the explaination for my questions

Ho avuto un'esperienza fantastica con il supporto clienti! Hana è stata gentilissima, veloce e incredibilmente cordiale. Ha risolto il mio problema in un attimo, con grande professionalità e attenzione. Davvero un servizio impeccabile!

Jade and Hana have both been brilliant with helping us set up the chatbot. Instant response times and helpful knowledge

不错的应用，其中客服Audrey给我提供了很棒的帮助

Suporte imediato e funcionalidades muito boas. Unico problema que a inda persiste e nas traduções nativas do app.

Hana was really helpful, and she set up everything for me! many thanks

Jasmine AnswerJasmine answered my questions and patiently walked me through various topics I was unsure about. She never rushed me and took the time to ensure I understood everything. I highly recommend her as your tech support person. She truly made time for me.out. She was patient and not rush me at all with my question. I will highly recommend to get her as your tech support person. She made time for me.

Had an issue with the Chatty logo in emails, and Sonny and the Chatty team helped solve my issue with speed and professionalism I appreciate you all and thank you so much for all of your great support!