Reviews for Chatty: Livechat Helpdesk, FAQ

After using Chatty AI Chatbot & Live Chat, I’m really impressed—not just by the product’s functionality, but especially by the outstanding customer support. The chatbot is easy to use and meets my Shopify store's needs perfectly. Its AI auto-reply feature boosts efficiency while allowing seamless handover to human agents for more complex inquiries. The system runs smoothly and reliably, making customer interactions much more convenient. What truly stood out to me was the exceptional support from their team, especially Alyssa. I encountered a page display issue and reached out for help. Alyssa responded incredibly fast and handled the issue with impressive professionalism. Not only did she fix it efficiently, but she also took the time to explain the cause so I could prevent similar problems in the future. Her patience and expertise made the entire experience stress-free and reassuring. If you're looking for a smart chatbot with top-tier customer support, Chatty AI is an excellent choice. And if you ever need assistance, I hope you’re lucky enough to have Alyssa help you—she’s fantastic!

quick support.. great app

great support especially "Damian"

Great help and support. Chat support answered all my questions. Definitely moving forward.

Hana was great with helping me, i was confused when trying to sort the app out on my phone and was just being silly but Hana was patient with me and guided me through it.

Hana helped me install the app, and she responded super fast and was very helpfull. Super happy with the chatty app!!

great software with great support thanks to Audrey! Thanks again!

It's extremely user - friendly.

This app is amazing! Great AI engine, easy to setup and manage. Support deserves their own review with 5 stars also! Definitely ask questions if you have any - they are an awesome team to deal with.

good customer support, Especially Abby

The bot works flawlessly, is intelligent, and significantly improves our customer communication. It responds well to inquiries and provides relevant information efficiently. A big shoutout to the support team! I had a specific request, and Hana assisted me incredibly quickly, competently, and kindly. This is exactly how customer service should be—professional, solution-oriented, and lightning-fast! A clear recommendation for anyone looking for a reliable chatbot with top-tier support. Huge thanks to the team!

Audrey has been very helpful in solving our queries and fixing the chatbot for us.

Thanks to Hana for the fast and quality help. My issue was resolved. The app is overall pretty neat and satisfies the need for a direct communications channel with the clients.

Great app. Solved my ai chat issue! Thanks!

Abby is great! Very quick to response to every question we have during set up

Just downloaded the app, great and quick customer service, it answers all my needs and Hannah from the customer support team was very professional! Great first impression and hopefully a great experience down the road

Awesome addition to our store. Relatively easy to implement and so far worth it! Customer service has been very helpful and fast. Very good too as the responses are customizable in the backend, which is paramount for our store and brand. Thanks team Chatty! Great APP to lessen the personal emails and help respond to more people -- when my two hands are not sufficient enough to respond to all messages.

Lovely free tool for online business, intuitive set up and available for free. Very helpful customer support too!

Great Customer Service!

Quite blown away actually with the in-depth answers the AI provides. Even complicated technical questions which I would even struggle to answer myself having ran my business for 14+ yrs it some how manages to pull off the required information and to provide to the customer supported by relevant product information and links to the product pages on our website.

Super application avec de supers fonctionnalités, et Hana est très sympathique et nous aide beaucoup pour tout paramétrer :) Merci Hana !!

Assistenza gentilissima, Hana è veramente brava ad aiutare nelle impostazioni dell'app

Best customer service, quick and easy

Excellent support from Hana

Perfect addition to our website. It has helped us answer a lot of FAQ, provide faster customer service and get more orders. Highly recommend. When I had a question, Abby was super helpful and quick to respond. Excellent customer service as well!