Reviews for Chatty: Livechat Helpdesk, FAQ

The settings of the application are very detailed. I encountered a problem when downloading the mobile app, but Audrey patiently guided me to successfully solve the problem.

Excellent support from Jade, who was lovely, and a great APP. Many thanks Chatty Team. Warmest Regards, Fernanda

I like this app, helps me answer my customers questions they might have. Quick fast kind support from Hana.

I had an issue that I shared with Elle and the technical team fixed it in 12 hours, Thank you

A very friendly app. Abby is helpful and answers my questions fast and accurately.

Really good app indeed, a lot better than the shopify inbox, it contains all the function i needed in my online store. really good up-sell method. I also would like to thank Elle from the customer service who has helped my a lot during the process 24/24 7/7, very dedicated customer service.

Great so far! Great support

Hana gave me great support service, very friendly and fast to respond. Highly recommend the app

Does not send you instant notifications, help was not useful through support. Stay away from this if you want to offer the best customer support. We have missed multiple conversations because of the lack of notifications/delays. Sometimes we won't be notified at all. USE shopify inbox. Way better. I’ve updated our review to 3 stars because they do have a great FAQ set up. Hi Hydbond™️ Store Owner, Thank you for updating your review and for recognizing the value of our FAQ setup. We’re truly sorry to hear that the notification delays have impacted your experience. Reliable notifications are crucial, and our team is continuously working to improve them. We’d love to troubleshoot this further and see if there’s anything we can adjust on your end to enhance performance. If you're open to it, please reach out to us—we’re happy to help! Your feedback is invaluable in helping us refine the app, and we appreciate you giving us a chance. Best, Chatty Support Team

The app is great and easy to get around with. I had one minor issue but Hana was a sweetheart throughout the whole process, she helped me resolve it in a heartbeat. I have nothing but good things to say about this app.

Hana Support Agent is Impressive i am very happy with it

Hana was a great help! She solved my answers in just a few minutes.

The Chatty support team is incredibly responsive and helpful! (shout-out Jasmine, Raymond, Abby, and Alicia for always providing thorough, helpful answers and handling our questions with care). It takes a lot of tweaking, but once you build a thorough FAQ section and question database, the AI chatbot is very knowledgeable and helpful for our customers. The more data we input, the better it gets. It's been a game changer for our customers and has helped reduce the amount of CS tickets we receive.

Sonny was great when handling my issues since I'm new to the app. Im currently on the free trial, but I will continue to keep this app due to the great customer service and amazing chatbot. Thanks!

this app is awesome! they have amazing support as well, special call out to Abby!

Super einfache Integration und schneller und kompetenter Support. Umfangreiches Chat-Tool selbst in der kostenlosen Variante

Awesome chat app with a full range of powerful and rich features. It's user-friendly and an excellent app that's definitely worth using.

Great app. I'm testing it right now but the free version allows you to better manage things. I had been looking for a solution for a long time without having to pay with messages already preset for example

Off Road Tents

2025-03-06

I really appreciate the support. The support team is quick and helpful whenever I need them.

Nice App

cashymart

2025-03-06

Chatty AI is an amazing AI chatbot that I highly recommend to everyone! The chatbot is efficient, and the customer support is outstanding. A special thanks to Sonny for the incredible support—truly impressive

Really helpful crew and I really appreciate their assistance. Highly recommend.

Muy buena app, soporte rápido y muy amables...

Impressed so far! I asked support if we could amend our spelling to British English from American English and Jasmine came back to me with a link and instructions on how to do this which was simple to follow and has worked well.

Great App and does all you need. Support is fast and efficient as well.