Reviews for Chatty: Livechat Helpdesk, FAQ

Great service, quick and helpful, thanks to Tracy, helped me to solve my problems in the live chat.

I’ve been using Chatty on my Shopify store, and it’s been effective for managing customer communications. The app is straightforward and easy to use. The support team is responsive, with Hana providing quick and helpful assistance when needed. I recommend Chatty for those looking to streamline their customer service.

Thanks Hana for helping me fix my issue. Highly recommended app, easy to use and looks good in my website.

I had some adaptation problems when installing the plugin, but their team(Specially Lydia and Doris) quickly helped me solve it, I recommend them!!

I was speaking to Emily this morning on two occasions, she helped me with the review app for my customers and the chatty app. I couldn't have done it without her. Top marks for her understanding that we are not all good on websites:-) Thank you so much for all your help Emily :-)

I spoke to Jade, amazing customer service, stayed with me patiently throughout the whole process and made everything so easy! 11/10!

I needed help with fixing some of the settings on my live chat. Hana was able to get it fixed right away and provided great customer service. She was even able to fix a different issue I didn't even know about. Great customer service from Hana!

目前使用感还是不错的，很多比较细节的地方可以设置，，除了点小问题，相应比较快，Hana也很迅速的帮我解决了

Had a problem with the inbox feature and Hana is quick to assist. Customer service is reliable :)

the team (esp Hana and Raymond) offers prompt help!!! very recommend to use!!

Very good app, and the support is very good ! Thanks Kevin

I've been using the app for about a year now and it is pretty straightforward to use. There are plenty of customizable options to get it to your aesthetic. Any time I have had an issue, support has been very quick to assist and get it working again. Thank you Hana!

Tiana and Anivia helped me solve my problem with displaying the FAQs. Thank you!

Kevin is the best when something needs to be done, so would recommend this app

I just installed and set up. Kevin in support was great and response time was quick. He was able to answer my questions and get me through the set up. I've tested it out so far and looking forward to seeing it in action!

The response was quick and the customer service from Tiana and Doris was amazing！

Great Tool and super fast and professional Support from Hana :)

Hana has been an invaluable assistant in integrating our application. This has allowed us to provide seamless, real-time customer interaction directly in our online store. The API is stable and reliable, offering us all the necessary tools to create an interactive and efficient chatbox solution. A special thanks goes to Hana, who has been extremely supportive and helpful, guiding us every step of the way. Thanks to the API and Hana, our customer experience has become much more personalized and smooth!

The support team ( especially Audrey and Doris) is beneficial and always ready to assist with any issues. With fast response times and seamless website integration, it's a must-have tool for businesses aiming to improve customer service.

客服回覆很快，整體介面操作非常簡單易懂！

Great service from Hana, needed some assistance in a custom property. Service that would be great from a paid service, but the fact that this one is free, is even more awesome.

Customer service has been excellent, the app so far has been supper easy to install and use. Only reason for not give a 5 star is because I have only used it for 48 hours.

The app is easy to set up and use. Customer service is 24/7 available and Audrey helped with a lot how-to questions and was fast and informative.

Très bonne expérience avec Emily, elle m'a répondu facilement et rapidement :), merci encore !

I was assisted quickly and very promptly, the technicians managed to solve a system bug within a day, Emily was the assistant who acted as an intermediary between me and the Chatty technicians and she was very kind and helpful, magnificent!