Reviews for Chatty: Livechat Helpdesk, FAQ

Quick and helpful

Chillbo

2023-09-18

United States

Hana was very nice and helpful with my situation. The app works really good with what we needed - definitely an asset.

Great App, great support. I miss some translations and little tweaks, but amazing.

WOW. Firstly, this app provides exactly the functionality what I was looking for. It's easy to install and set up. But what blew me away was the help I received when I needed some support to make a couple of styling adjustments. Within seconds of sending a help request on the chat, technical support responded, and quickly added some custom code to fulfil my requests (thanks soooo much for your help Jasmine!). Wish all customer support was this good... Recommend A++

The application has some shortcomings in the form of the inability to add a drop-down section under products or on the home page, but if someone, for example, needs a faq page, you can easily add the faq page itself. But what I am most satisfied with is the immediate help from the support, you get access to the support right away in the application panel, which immediately solves your problems, something amazing, especially thank you Abby, a very helpful person

Great service. Very helpful to a person just learning Shopify!

Easy to use and very fast support!

I recently had the pleasure of using the Avada WhatsApp Chat and FAQ Page, and I couldn't be happier with the results. The features have been a game-changer for my website, and I want to give a special shoutout to Liz for her exceptional help and support throughout the process. First and foremost, the Avada WhatsApp Chat integration has transformed the way I connect with my website visitors. It's incredibly user-friendly, making it easy for my customers to reach out and ask questions or provide feedback. The real-time communication it enables has not only improved customer satisfaction but also increased conversion rates on my site. This feature is a must-have for anyone looking to enhance their online customer service.

Great service by Jasmine, quick fix and quick respones. Great work from her. Thought it would take a couple of days but it took a couple of minutes to solve my issue.

This app is truly remarkable, and I found myself with a couple of queries. I reached out, and to my delight, EMILY responded promptly and skillfully resolved my concerns. I'm deeply grateful for your assistance.

Awesome app! When I needed assistance Abby promptly helped me. Will surely be using this app and recommending to my friends.

Great app! Very fast customer support.. I am truly satisfied! Thanks Abby for your help!

Profusion Cosmetics

2023-09-12

United States

great app so far! customer support is also very responsive.

Emily del customer care è stata eccellente nell'aiutarmi a configurare correttamente l'app nel mio store.

Jasmine helped me and she was very nice and helpful. Thanks a lot!

Liz was awesome !! she helped me with my faq section tremendously

Just installed the app today. Really appreciate the custom possibilities. Had some questions and the support was very quick and helpfull. Even did some (code) customizations within minutes!

Avada so easy and so beautiful to use on your website, Hana from support is the best, so quick so professional, highly recommended

10/10 Support, Emily has been really helpful with quick and concise replies. The app itself is great and really simple to setup, recommended for people who want to start an e-commerce or integrate a simple and useful contact/faq option

Hana provided me so much help. I’m so glad I was able to have her work with me. She even helped me set up a FAQ page on my website. I’m so glad she was here to help me

App utilissima per la pagina delle domande frequenti, per poter tracciare la spedizione e la possibilità di offrire vari modi di comunicare con il servizio clienti. Il tutto è accessibile dai clienti tramite una piccola icona sempre presente sul sito, quindi rende più semplice l'assistenza ai clienti in caso di domande o assistenza. Ho avuto necessità di contattare il supporto per alcune configurazioni e sono stati eccezionali, in pochissimi minuti hanno risolto tutto. Un ringraziamento particolare ad Abby per la sua gentilezza e professionalità.

Ho avuto assistenza da Ester che è molto brava e disponibile, grazie!

Thank you for the app and the great support especially from Emily and Tony. Always ready to help.

Great app. working as described. I have an immediate answer from Emily, she helps me customizing my widget.

Esther solved my problem right away. thanks a lot