Reviews for Chatty: Livechat Helpdesk, FAQ

I was using a paid FAQ app before I found Avada. The old app was quite hard to use and we need to pay for the subscription fee. Avada, on the other hand, provides amazing features and customer service, they staff have helped me multiple times regarding app setup, can't recommend more! Liz is amazing!

What a nice app to easily create help pages for free! I was having trouble getting the help page, but Esther helped me right away. They were very kind and speedy. Thank you. This is a very good app.

hana assistant was great just like a friend

The best support I have had in the last 10 years . Lydia and tech guy Gideon immediately helped me to fix my FAQ page. Serious I wish all support team from other organization would work like them. Gold medal.

La app es justo lo que buscaba. De fácil instalación y configuración. Además respondieron mis preguntas de forma muy rápida y resolvieron mis dudas. Gracias al equipo de soporte. He utilizado 2 aplicaciones de Avada y estoy muy contento con ellas.

So far I'm very impressed with this app. And it's free too. The support is VERY fast and very good. Thank you Jasmine & Emily for your quick help. I haven't been using this app for that long so I can't say anything about the speed and how it affects the store, but I will see that later. So far, so good!

Support is very quick and thorough and Thank you to Jasmine for being helping diligently and promptly.

good apps need good support, abby did a great job to support me

Great app and service

Great exchange with Hana, very responsive and competent.

Thanks to Hana from the Avada team my problem was solved in a eye blink!

Au top! Sunny était à l'écoute et ultra rapide pour prendre en main un problème sur l'affichage de la FAQ sur le site. Le problème que je n'arrivais pas à résoudre depuis plusieurs jours n'a mit que 10 minutes à disparaitre! La simplicité de l'app et le SAV sont au top !

Great app! Although some of the functions are still "rigid" and less flexible in terms of design it works great and makes your life easier in terms of FAQ management. Additionaly, Hana was a fantastic help with a very fast and clear support.

Hana was very nice and helpful with my situation. The app works really good with what we needed - definitely an asset.

Great app. Easy to install and the customer support is really quick and helpful!

had little problem when creating my FAQ page, Sunny solved it for me in 5 minutes. Thank you so much and highly recommended!

Geweldige app en uitstekend geholpen door Esther van de klantenservice!

Quick and helpful

Great App, great support. I miss some translations and little tweaks, but amazing.

The application has some shortcomings in the form of the inability to add a drop-down section under products or on the home page, but if someone, for example, needs a faq page, you can easily add the faq page itself. But what I am most satisfied with is the immediate help from the support, you get access to the support right away in the application panel, which immediately solves your problems, something amazing, especially thank you Abby, a very helpful person

WOW. Firstly, this app provides exactly the functionality what I was looking for. It's easy to install and set up. But what blew me away was the help I received when I needed some support to make a couple of styling adjustments. Within seconds of sending a help request on the chat, technical support responded, and quickly added some custom code to fulfil my requests (thanks soooo much for your help Jasmine!). Wish all customer support was this good... Recommend A++

Easy to use and very fast support!

Great service. Very helpful to a person just learning Shopify!

This app is truly remarkable, and I found myself with a couple of queries. I reached out, and to my delight, EMILY responded promptly and skillfully resolved my concerns. I'm deeply grateful for your assistance.

I recently had the pleasure of using the Avada WhatsApp Chat and FAQ Page, and I couldn't be happier with the results. The features have been a game-changer for my website, and I want to give a special shoutout to Liz for her exceptional help and support throughout the process. First and foremost, the Avada WhatsApp Chat integration has transformed the way I connect with my website visitors. It's incredibly user-friendly, making it easy for my customers to reach out and ask questions or provide feedback. The real-time communication it enables has not only improved customer satisfaction but also increased conversion rates on my site. This feature is a must-have for anyone looking to enhance their online customer service.