Reviews for BOLD Upsell AI Powered Upsells

DinkyDogClub

2019-10-02

United States

DinkyDogClub has been using this app more to cross-sell merchandise for a few months now and it easily pays for itself. Once you get the hang of it, using the app up is easy and it gets you thinking of creative product pairings. Bold Upsell is a natural way to increase average order value because you're simply introducing customers to complimentary items or a better value product. Bottom line, Bold Upsell is a way to automatically make more money. We give it four paws up.

We got results from this app just a day after installation, and very happy with how it's performing a week after installation. A couple of queries about tweaking the app to our site design were quickly and easily sorted thanks to the info supplied by support.

This app is crucial to our stores upsell process! The team has great support and Guri and Harry helped immediately with a technical issue!

This app is generally good to use however the reporting analytics are quite poor. You are unable to choose a date range for certain reports which doesn't help if you're wanting to report monthly on what & isn't working when it comes to upsells. Massive improvements need to be made for reports, especially for what you pay for the app!

I like the service given to me by the tech for the app. Parminder was helpful and considerate. And he solves my problem by asking me additional info to solve the case.

nice service nice overview of the product. Its easy to handle everything. The Support is very fast and very helpful :)

Brenden is amazing in terms of communication and has been following up on our issue to ensure we can meet a resolution. Thank you Brenden for the Bold Commerce team!

The app when used with the discount app does allow us to offer a better deal to our customers. Already we are getting more sales. The Bold rep Challi was so knowledgeable and helpful. She was pleasant and a joy to work with.

One of the best applications that may increase your e-store sales! Thanks for making it available .. and thanks Chintan And for your help!

I love this app does everything i need it to and the support is really good. Highly recommended to anyone with a ecom store.

love this app. seamless compared to all other apps. Im sure i will subscribe for all my stores. good work team

A great app with fabulous support. I’ve no hesitation in recommending Bold Upsell as a valuable component of a Shopify store.

Holley Day

2019-09-18

Australia

I couldn't find the answer I needed so I decided request help via the Chat. My response was almost instant and assistance/solution provided within a few minutes. Great service from Kaiser who managed to translate my very non-technical explanation of what I needed and assist me. Thanks heaps :)

This app is great for upsell popups! Bhumi was extremely helpful in customising the popup to look exactly how we wanted it to look. Thanks so much!

Regina and Challi helped me out with the Upsell product today specifically whether formatting my upsells. Many thanks for the great service.

Eric did a great job figuring out the issues I was having! Loving the app - so does my client! Thank you!

I used this app to create discounts on upsell offers. Parminder was a huge help when I had questions! So thankful for his support and how well he explained things to me. Uber happy.

Cody was a great support rep for this app. He went above and beyond to help me out when I needed it the most. Automation for a company is key and Cody understood it!

Jadelynn Brooke®

2019-09-10

United States

Downloaded the Upsell app and had amazing help from Customer Support getting set-up. Jennifer with Bold's customer support was quick, kind, and super helpful in resolving my questions/issues. Thank you, Jennifer for such a helpful experience!

I worked with Harpreet and Shubhneet on an issue I had with a product. He was extremely helpful in fixing my issue! Great customer service!

The worst customer service in the world! Οur store had to be open on Monday, but we are still waiting for Bold support to respond. We lost 12 days on this app. We sent a message before the installation to cancel it because we didn't have time, but instead, they proceeded with the installation of the code. They duplicated our theme to install the app code, they renamed the one to Bold Upsell and installed the code to the Other one. Now we don't know which one is the original and we're waiting for the support team to remove the code. (5 days now).

so far so good! I've installed the app and quickly it has generated more interest for my site. Spending money on ads can be expensive and this is a great way to offer customers more products for the same ad spend.

*update* I received a call from help department after leaving this review and they were very eager to get my installation working. So, they seem to have quick support if needed. However, I'm still not interested installing the app because of my misunderstanding of the pricing. I installed the app but it wouldn't work and there is no documentation to assist in installation beyond the "install" button, instead they tell you to contact them for a professional installation (you must pay). Weirdly, after I clicked the "install button, my site was slowed down even though the upsells weren't working at all. I also didn't realize that the starting price point is PER VIEW of the upsell, so it becomes pricey if you want all of your customers to get the upsells. I deleted the app. I use another bold product that I like quite a bit but I was disappointed with this one.

BE AWARE. We have tried to make this app work for the past ten days but only with issues. It does not work well with some other apps we have on our store and worse, when we disabled all functions and removed the upsell offers, it still proceeded to checkout via bold's checkout process so that they would collect 0.5% of income on more than $2200 of our transfers. When reaching out to the support staf we've been told we could not be reimbursed. There are better after-checkout-upsells apps that this available, do not use!

Henrycharles

2019-08-30

United States

great app! Works well and helped us upsell products during the checkout phase that normally they would not have thought to add to their cart. thanks upsell! Special thanks to Harpreet and Sukh they have been very helpful!! Update: we had some theme issues and Harpreet was very very helpfull!!!