Reviews for BOLD Upsell AI Powered Upsells

Eric did a great job figuring out the issues I was having! Loving the app - so does my client! Thank you!

I used this app to create discounts on upsell offers. Parminder was a huge help when I had questions! So thankful for his support and how well he explained things to me. Uber happy.

Cody was a great support rep for this app. He went above and beyond to help me out when I needed it the most. Automation for a company is key and Cody understood it!

I worked with Harpreet and Shubhneet on an issue I had with a product. He was extremely helpful in fixing my issue! Great customer service!

The worst customer service in the world! Οur store had to be open on Monday, but we are still waiting for Bold support to respond. We lost 12 days on this app. We sent a message before the installation to cancel it because we didn't have time, but instead, they proceeded with the installation of the code. They duplicated our theme to install the app code, they renamed the one to Bold Upsell and installed the code to the Other one. Now we don't know which one is the original and we're waiting for the support team to remove the code. (5 days now).

Jadelynn Brooke®

2019-09-10

United States

Downloaded the Upsell app and had amazing help from Customer Support getting set-up. Jennifer with Bold's customer support was quick, kind, and super helpful in resolving my questions/issues. Thank you, Jennifer for such a helpful experience!

so far so good! I've installed the app and quickly it has generated more interest for my site. Spending money on ads can be expensive and this is a great way to offer customers more products for the same ad spend.

*update* I received a call from help department after leaving this review and they were very eager to get my installation working. So, they seem to have quick support if needed. However, I'm still not interested installing the app because of my misunderstanding of the pricing. I installed the app but it wouldn't work and there is no documentation to assist in installation beyond the "install" button, instead they tell you to contact them for a professional installation (you must pay). Weirdly, after I clicked the "install button, my site was slowed down even though the upsells weren't working at all. I also didn't realize that the starting price point is PER VIEW of the upsell, so it becomes pricey if you want all of your customers to get the upsells. I deleted the app. I use another bold product that I like quite a bit but I was disappointed with this one.

BE AWARE. We have tried to make this app work for the past ten days but only with issues. It does not work well with some other apps we have on our store and worse, when we disabled all functions and removed the upsell offers, it still proceeded to checkout via bold's checkout process so that they would collect 0.5% of income on more than $2200 of our transfers. When reaching out to the support staf we've been told we could not be reimbursed. There are better after-checkout-upsells apps that this available, do not use!

Henrycharles

2019-08-30

United States

great app! Works well and helped us upsell products during the checkout phase that normally they would not have thought to add to their cart. thanks upsell! Special thanks to Harpreet and Sukh they have been very helpful!! Update: we had some theme issues and Harpreet was very very helpfull!!!

Thanks Brysen and Robert P for a job well done of integrating the product into my website. Really appreciate your help.

This app is great for upsell during checkout. After checkout it is more complicated to set up but the technical support is great. Guri and Simran were very helpful in making sure the app worked correctly for me.

I’m sure the app is fine. Unfortunately the customer service is terrible! Really don’t recommend this app if the device is this bad early on.

I noticed right away what a difference bold upsell made for my store. I will definitely advise others to use it.

Super simple to install and great looking app. Highly Recommend!!! I install this great app on my Shopify store and get immediate results.

Yikes this app kills your site load speed. i just noticed this after the 1st day of installing it now i have to go back and remove junk from this app. The app is super clunky and this is just awful.

the app was working great and the customer service is amazing however this app couldn't handle all my collections.. Will download again once they update their app.

Harpreet in Customer service was wonderful, and really helped us learn more about the app and its functions

Just began using the app, working great so far, I anticipate increasing sales by hopefully 25% - 30%.

Rajni was great help today. She gave me proper attention and helped me solve a crucial problem. Thank you!

Hustler Hollywood

2019-08-05

United States

We've never had upsell for our customers so from the very beginning of trying Bold Upsell helped us to increase AOV, sell more units, move certain items specially etc. Pop-up was not user friendly especially for MObile but our Devs optimized it per our design and needs. It's working perfectly. There are still issues like Upsell doesn't recognize that item doesn't have enough stock to fulfill customers needs and they're getting error later at checkout. Our customers were able to add 10 qty from upsell but item didn't have stock and customer got error message at checkout forcing customer to make more extra steps instead of checkout. So we've went and restrict to allow 3 qty max per each upsell product. But other than above issues, it's working perfectly as expected for such kind of apps. We cannot count exact increase in business according to just this app as we've done many things to increase conversion as well as design and speed optimization. But overall we're seeing ave. 75% increase month over month comparing with 2018. 95% usually really informative and helpful, really resolves issues. Just sometimes there is a confusion when another person jumps into the conversation helping cleaning tickets instead of original person. Those jump in people can give wrong reply or cannot really resolve original issue as they looks like simply didn't go through whole correspondence in order to address the issue properly. We have to explain the issue from the beginning that is annoying. It's ok for jumping in new people just they need to spend more time before contacting clients back instead of passing this to us. We're expecting to receive resolved issue. However it happens rare. Overall support is really helpful.

Really like the ease of use of the app for creating linked products and upselling. Searching for products could be a little more streamlined, but aside from that - all good.

Abhijeet’s helped me out today it was very very very very very very very very goooooooooooooooooooood

Love this upsell app! Makes it supereasy to create upsells and also monitor them. By far the best app for this on the market. P.S Go get your high fives!

Taylor was really quick to reply and solve my problem. He explained why the app didn't work properly and changed the coding.