Reviews for BOLD Upsell AI Powered Upsells

The customer service is amazing. We hope that they revise their plans because they are a little bit expensive

Chintan amazing customer service. like wow!!! so informative and calm and collected. helped me with my product www.exoaudio.net

This app was actually recommended to me by another happy customer, so far I am using it to do currency conversions to make it easier for people across the world to shop at my store and it's fantastic! I am gradually going deeper into the Bold ecosystem and if it's at all like my current experience, then I look forward to a long relationship with Bold. Look at what they do for me, complete-service.com my store is awesome! P.S. They have great customer support agents like Kelsey who make your experience even better! She got to me right away, accurately assessed my situation and came up with a solution just as quickly! If you ever have a problem that requires customer support and you run into her, tell her Kevin says hi! Kelsey, if you're reading this, thanks. I felt understood and well attended to.

The Car Seat Key

2019-12-18

United States

This app is great. The support team is very helpful with any issues and questions. The app works as expected but if you want to really get the best results on your up-sells/cross-sells, you will want to integrate Bold Discount.

We ran into a problem with the code in my store so we sent out a couple of e-mails. Charles, Rajni, Anora, Shawn R & the members of BOLD responded in just a few hours & replaced the code & my store was up & running again. Thank you for your quick response. Floyd

The app is awesome and offers superior support. I just had an issue with a Pinterest tracking integration and Dylan was on it along with installer, Jonathon. Highly recommend these peeps and their apps!

We have always had excellent customer service from Bold's live chat feature! They are very quick and helpful. Katie was able to solve my last conundrum involving multiple offers showing the same page with ease, which was much appreciated!

This shit doesn't let me cancel my subscription. Something like this never happened to me before. It says that my next charge is in 2 days, but it doesn't let me cancel it. It's unreal and very stupid.

TL;DR; If you plan to ever make updates to your products, this app will break and you'll have to start from scratch. I've only had the app for about a month and twice in this time period, my product upsells have randomly stopped working. I've had to reach out to support twice now and I feel like I have to constantly police the app to make sure it works. In many cases, I've made no updates to the products, but been accused of doing so (including in the response to this review). and told that's why the app has broken. Quite frankly though, even if I made changes to product descriptions or pricing, that's not a good reason for the app to break. This means that the app is not dynamic, which is super surprising to me. What if someone needs to mass update pricing? Shopify allows users to mass update products via CSVs for a reason - because it's required by many of their users. A premium paid app should support this functionality. There is a reason Shopify set it up so that the handle is treated as a unique identifier... so that users can make updates to products without things breaking. Also, if you have a lot of unique upsells (we have 50+), it's super time consuming to set up the upsells. You have to collapse and uncollapse fields to set up triggers, and the search function for filtering is very unreliable. Lots of unnecessary UI design on the backend that slows things down for the user. All-in-all there is much work to be done on this product. I'm not sure how it has such good ratings? If you're only planning to use this product for 10 or fewer products, it's probably ok though.

Support / live chat is great and very responsive. Laurel was very helpful in helping troubleshoot as we launched a re-design.

Excellent app and have a beautiful and simple design. Thanks a lot guys you did a great job, God bless you!

Installed and immediately uninstalled. Its marketed as a useful app but the component I was interested in was "Post Purchase" upsells. I install and then the app tells me "If you want to upsell after checkout you need Bold Cashier installed" which is a 3rd party checkout. Bold I think once used to be good but now they are simply dying under the weight of their own bloatware and the fact their 3rd party checkout no longer has much of a role as SHopify now has multicurrency. For real Bold get your act together. Every app of yours I've looked into has been pretty deceptive to be honest and your UI/UX is attrocious and needs a massive overhaul. Having said all that I gsave 3 stars because I'm sure the app can upsell people but give it rest trying to say it can do "post purchase" when no it cant "without Bold Cashier" yet somehow ReConvert can do a Post Purchase Upsell. So think I'm going with him like everybody else does because whilst he is expensive at least he's upfront about what his app does or doesn't do.

I just created my first upsell offer with the help of Scotty. Amazing customer support. Looking forward to seeing if the APP will help with conversions

I've just started using the app and it seems very worthwhile so far. On top of that, the support staff is extremely polite and helpful, which makes me more confident about using it more in the future! PS You are in good hands when you have Jennifer as your customer support :)

Vintage Vibe

2019-11-28

United States

Really helpful and supportive team, Paul and Beth were quick to attempt and fix my issue, both of them knew exactly what I needed done and got it fixed fast.

Jay and Scotty were very helpful at updating the Custom HTML/css with me and made sure I was satisfied with how everything looked. Thank you Jay and Scotty!

Great app provider for Shopify and my limited experience with support has always been helpful. Chintan on chat had the answers I needed right away. My only complaint and docking a star is because you have to add so many different apps from the dev to acomplish what I consider (and other apps do as well) very related tasks such as offer a BOGO discount in the upsell. You need another app to do that and it and of course more monthly fees. I already feel like I get app'd to death on this platform, but what incentive is there to an upsell without a discount? Should be under one app IMO...

Thanks James B for your help ! Really appreciate it, might ask you some stuff again in the future :)

I set up an offer in less than 10 minutes and it looks WAY better than the app I was using before to upsell. Thanks guys!

Set up was very easy, and support was excellent. Support Ninja James B answered all my questions - turns out any issue I had was user error, and he walked me through it easily!

Really intuitive and useful app. I had a couple of questions for support and Kelsey was extremely helpful in answering them! Five stars.

I signed up for the trial and was impressed with the customer service as Scott was available right away by chat and super helpful. I got the whole app setup in about 5 minutes.

Chintan was very helpful when I need customer supports help! He helped me troubleshoot my problem and offered multiple solutions and everything worked out great.

Awesome app. Quick & great installation support. Navigation and setting things up inside the app is super easy!

Blue Coolers

2019-11-25

United States

This has been a solid app to perform our basic upsell functionality on our site. The customer service has been very responsive and helpful as well.