Reviews for BOLD Discounts ‑ Flash Sales

Victoria Emerson

2019-11-27

Canada

Great Team, Art helped me solve all my problems. App works great and Bold aways goes above and beyond.

Customer service is quick and very responsive. Dan was AWESOME and went above and beyond helping me out!!! This is my second BOLD product app (Product Options & Discounts) and I am very happy with both. I'm thinking about getting Bundles in the future...if they will offer me a bundle price that is!

customer service via chat is fantastic. Dylan was so helpful and kind! Looking forward to exploring all the features of this app

We use bold Discounts for our Black Friday sales. support is excellent, very friendly and fast. Thanks to Rahul, Derek and so many more at the Bold Team!

Thrashin Supply

2019-11-22

United States

Working on a logo offer that works with pop up carts like PayPal. Sukh helped me great! I am having the team work on my site now.

Legend's Creek Farm

2019-11-20

United States

Great support from Mayank and great app! They always go out of their way to help make things work and can't beat the chat support.

My MAIN issue is that they falsely advertise with images showing the sale countdown clock on homepages - THEY DO NOT OFFER A HOMEPAGE COUNTDOWN CLOCK. Despite Bold showing many images in their blog and sample websites showing it on the homepage. You can only put the clock on ****individual product pages***. Additionally, I've had many issues with this app not working properly - one time the sale wouldn't go down and customer service wanted me to wait 24 hours for me to help, meanwhile my customers were able to take advantage of a sale that was supposed to have ended and I wasn't able to stop it.

I'm sure this app is useful for smaller shops. Unfortunately, we found it to be very inconsistent and unreliable. Support is very slow and there are features that don't work the way they claim. Shops with collections carrying more than 50 products aren't going to have a good time. I was very hopeful when I first found the app but left after the free trial to find a more reliable solution.

The biggest mistake of my e-commerce journey: I installed the Product Discounts App by Bold. I scheduled all my products by collection to be in sale. Some collections had a 10% and some a 15%. I tested the night before with one collection and everything worked. When a price is discounted two things happen: 1. the regular price appears scratched next to the discounted price and 2. a SALE banner appears on the right top corner of the product. When I woke up at 5 am I checked the store and it was a DISASTER, this is what happened: - Some products had more than 15% discount (this was impossible, since 15% was the highest discount that I was offering) - Most products didn’t show the regular price next to the discounted price, only the discounted price - The SALE banner was missing in a lot of products - Products that already were discounted and in a collection I didn’t apply a discount were discounted as well… Bold was manually undoing the job that took me HOURS. Some guy was in my store reverting my work. Someone went into my store, without my permission and started modifying the prices for each product only to show the regular price. Did I ask them to do that? No, I did not! How dare you go into my store and change things around without my consent? I reached out AGAIN to try to understand what was going on, you Bold's customer service confirmed that someone on their team was manually reverting all my sale prices to my regular prices (again: who authorized that?). I revoked Bold’s access to my store and contacted them again to see why there were doing something so senseless, negligent and completely disrespectful, super unprofessional… HOW DARE YOU? Then, I had to go again and start putting half of my store on sale because Bold undid my work without my consent or my permission. At 2pm my nightmare was over. Bold had me going crazy from 5am to 2pm, that’s 7 hours of my life wasted because of an app that doesn’t work, customer service that is incapable of doing what is asked of them and senseless and negligent behaviour. I had to postpone my Black Month sale all because of this… all ruined, all my planing and effort just disappeared. DON'T USE THIS APP OR ANY APP BY BOLD EVER.

Really amazing customer support – fast, friendly and helpful. Dylan was really lovely – best customer support you could hope for.

Great app with great support, Chintan was able to answer all of my questions and was fantastic help.

This app is easy to use and really makes the process of offering discounts super easy. I had exceptional service from Marty and am very happy with the level of support and the swift responses I have received. As a small business owner, I am incredibly happy with the high quality of support I received as I am able to concentrate on my business and can trust that my questions and concerns will be addressed by the Bold Team. Thank you Marty for your excellent service!

Figure out my issue quickly and I just started. I will see how it performs. They installed liquid for me so I'm hoping this works for us.

I had some problems regarding activating sale and support team was very helpfull, we solved my problem through 2 e-mails. It is nice to know that you can count on them 24/7.

They do not know what they are doing. I asked them questions and they say let me send you some literature. Instead of answering the question. I was unhappy with the service during the trial and I deleted it before the trial ended but the sale is still going on, even though I have written to customer service four times in the past 6 days. I get an email they are going to help me but they dont. I am in bold Hell.

This is an excellent app that Shopify store owners will want to consider to increase sales on their store.

I'm so happy with the results of this app and especially thankful for Parminder for helping me build out an upsell offer that is unique to my Shopify store.

I want do some coding stuff and bold have excellent offer me th is extra help not just for app , thank you guys ,Chintan and Parminder

It's in Staging mode for now as we're testing it out still but so far so good. Really helpful support and Developers are quick to optimize the app to our needs. Feel free to outreach them if you need some specific customization. We're missing some functionality like picking add-on item from Shopify catalog instead of upload images from the zero but Developers mentioned they're working on increasing features in a future and collect all feature requests from their customers, so hopefully our request will be heard. Thank you!

Szor Collections

2019-08-23

United States

We had an issue with a small icon that appeared on our sale pages and Rahul quickly fixed the issue! He was courteous and extremely knowledgable and I would highly recommend using the app. The chat feature is amazing and I will definitely be using it in the future. Way to go Rahul, thank you!

Hand In Pocket

2019-08-21

United States

I had a small issue with the installation of the app on www.handinpocket.com Rajni, Shawn and Frank worked to quickly resolve the issue. The app is now working as I expected. Thanks team!

Rajni and Abhijeet were able to fix my query very quickly and without me having to spend too much time explaining my issues.

These guys are always working on improving their app, and are readily available to help if needed. The apps works pretty well, it does the job and has gotten better over time. I forsee them continuing to make it even better. They work hard and are very sincere, real people. I appreciate that.

Signed on to the help chat to inquire about how to ensure that my discounts appeared on my site. Customer service helped me fix my issue fast and effective

Gavin Luxe

2019-07-11

United States

If I could less than 1 star I would. I installed the app and that was fine until it came time for the app to be uninstalled. My site was left with lots of left over code with products still displaying with discounted prices. Also, once I tried removing the code now my entire catalog of products is showing as unavailable. So basically I'm losing money every day as I've yet to get a response today after several emails and also after the first person said that my problem would be solved asap. In the meantime this is the second day that my website is non operational. If you're ok with having lots of buggy code left in your site I guess this is the app for you. If not, I'd suggest you move on to another alternative solution.