Reviews for B2B Wholesale Hub

I downloaded this app to make my customers wholesaling experience with my company a lot faster and easier. It has done exactly that and was very easy to set up! Their staff is incredibly helpful and very quick to reply and was very understanding of all my questions and needs. Would recommend for basic wholesaling options.

Do not use this app or buy any add-ons. (1) They would calculate all "log-in" members as "wholesalers", and no way to resolve this. (2) Your discount inbox will disappear because this app would create "draft orders" for the "log-in" members. This has given me the energy to come to hear and say thank you for wasting our money.

We've used this on a few client websites over the years to achieve the Wholesale functionality we need. The support team is ready to help and make this app work for you without the headache of understanding everything behind the scenes in Shopify that makes this work. It's easy!

Excellent app and extremely helpful staff!! We needed some way of offering discounted prices to specific tiers of customers, and this does the job. Highly recommend.

I have been very impressed with the quality of all Pixel Union apps - specifically the Wholesale Club app. It has met a great need of ours to eliminate the need to set up a separate wholesale site. We've set up several pricing tiers depending on the product groups and level of wholesale customer. We needed to add the Custom Prices module but it enabled us to do exactly what we need seamlessly with our existing site. I've received prompt help and resolution from Rob and team at Pixel Union whenever needed. They follow through on feedback received to help ensure my store and my customers experience is excellent. I would recommend this app, along with their suite of apps to help bring your ecommerce site to the next level.. Thank you again!!

Flawedbrand

2020-02-26

Netherlands

We installed this app in a test shop to try it out, and after being happy with how it works we are now busy installing it into our live shop. But you need a lof of patience with this app because support is really slow and a lot of times they don't read your question properly. This means that most questions sent to support will take a couple of days to get a proper answer, mostly because it has to go back and forth a couple of times. Plus for some reason you need support to get the app up and running for the first time, so installing this app will take a couple of days. This is really frustrating and time consuming, so make sure you have the time and patience if you want to use this app.

what a great service... we had already Wholesale Club installed and were looking at a solution to create Purchase Orders for our customers. In emailing with the PixelUnion support team we realized that the NetTerm addition could be easily adjusted to allow us to create draft orders and create a great experience for our wholesale customers. Rob was very helpful and even did some minor coding work to make it fully customizable. NetTerms is much more flexible than just for net terms because it creates draft orders on behalf of your customer which you can review and edit before sending out to your customers to review. think of it as they are submitting a purchase order (which creates a draft order) and then you send them them a sales order (you sending them the draft order). Again another great experience with PixelUnion...

This app works as advertised and made adding customer pricing groups very simple. The real standout was the customer service provided by Pixel Union. Initial installation was complicated by a previously installed app and Pixel Union was very responsive and helped get everything fixed as quickly as they could. The one area for improvement I see is the integration with Shopify POS. The discount is not automatically applied and it can take some time for it to process the prices for each customer group. It does work though and it's the only app offering such a option at all. I would highly recommend Wholesale Club to anyone looking to add custom pricing to their website.

By far the most elegant solution to Wholesale Pricing we've found in Shopify. The team are very helpful, patient and do their best to answer quickly and constructively. Great experience.

Buddha Pants®

2020-01-30

United States

When it works it’s great. But sometimes it just stops working and their customer service is awful!! Days go by with no answer!!

I added this app last week. I've been trying to get someone to return my email from 4 days ago. There has been no response. At this point...which is...I spent a lot of money and literally no one is responding to me for the last 4 days....I wish I could give it zero stars.

I've been using this app for a while now, being able to offer wholesale discounts has been a real game changer! The customer service is top-notch.

Very helpful app! Awesome customer service, Rob was a great support for us! If you are looking to save time on manually inputting orders, look no further than Wholesale Club 5-Stars ****

I am a long-term user (2 years) of this app -- from before the PIXEL UNION acquisition. Recently I experienced a broken checkout process for NET30 customers.I had not changed anything in the operation of my store, added apps, or changed themes. I contacted support and they verified that the app was broken. And then…I waited…and waited…and waited…and emailed…and emailed…and emailed… After waiting five days without resolution, I deleted the app. Their customer service is absolutely pathetic and non-responsive. If you want to lose sales, install this.

i've had glitchy issues with this app since i installed it . Should have changed ages ago.. latest problem is that when i changed my theme it stopped working... Customers couldn't check out. And after contacting support .. they tole me they needed to adjust it to work with the new theme... Fair enough.. They did the . work and advised all was well. I relaunched with my customers but didn't work properly. This time I was advised that it was a conflict with another app. I deleted the other app.. and still not working.... Wholesale Cub now advise that its a result of left over code.. Checked that with developer.. no left over code... Advised Wholesale Club again... now I wait... No wholesale facility now for over 2 weeks.. busiest time of year :( Winning!!

Good alternative to Shopify's official Wholesale Channel, which is unfortuantely locked behind an expensive Plus subscription. Support was very helpful when it came to adjusting the extension for a few niche use cases.

Excellent customer service, great app really helps with my business. Definitely would recommend to anyone needing wholesale capabilities on their Shopify site. We had a couple minor sync issues recently and support was fast and solved the problem for us.

I've worked with Patrick and Paige on the installation of their app on our store and also fixing some issues that popped up in the code unrelated to Wholesale Club/Pixel Union. They resolved the issue in a timely manner and were very communicative the whole time while also being patient with any add on features or requests we made along the way. I highly recommend them so far, we wouldn't be able to operate as a wholesaler if it wasn't for this awesome app and developers!

This app helps me to manage pricing discount structure for various customer types. It does the job pretty well. Especially it is good to know that someone is there to help you Emily and Patrick were very helpful and prompt to respond. I would recommend this app for sure.

Wildling

2019-10-31

United States

Paige was so helpful! Great service. Our app is now up and running and ready to expand our business with wholesale.

This review isn't about the app. You can find many reviews about the app (thought it is excellent). I want to review the company and their customer service/tech support group. See, any company can be great when their app self-installs and you never have to ask for help. But Pixel Union excelled over the past week at getting me up and running. Many things about my installation weren't straightforward: my theme is old and heavily modified, so they had to custom-install widgets for me, which they did quickly and without complaint. And when I asked questions that they'd already answered, not once did they tell me that they'd already told me. They just answered again, in a different way. Every interaction was friendly, thoughtful, and moved me closer to being able to drive this part of my store. I wouldn't be offering to let my wholesale customers get in there yet if it weren't for the confidence I feel in the job they've done and the support they've given me. If there were six stars available, they'd get all six.

Nothing is standard. Besides a standard to high fee (compared to competition), everything is extra. Minimum quantities? $100 extra. Custom prices per product? $100 extra. Volume discount? Guess what? Yep, $100 more. Net terms? Don't say it. Yep, $100 more. Quick order from? That's only $40. So in order to use the app in any functional form, I need to pay over $400. That's a hard pass.

Great customer service and a great app! There is nothing like it out there and made my wholesale site even stronger!

A3 Performance

2019-10-17

United States

All-in-all, Wholesale Club has been a good addition for us. It has most of the functionality we need to please our wholesale customers. We have had some issues with this app getting along with other apps or coding on our site. Also, it is frustrating that the only way to contact support is via email, especially when there is an urgent issue. However, with that being said, Declan and the developers have always been able to nail down the problem and get it fixed.

Boba

2019-10-16

United States

I use this app in several stores to manage our wholesale and distribution clients! It is the only app I've found that does everything we need it to when it comes to wholesale. The order form is the most beneficial to us, our customers love being able to add products all at once rather than visiting each individual page. The developers are also very response when we have a problem. Overall very pleased with this app.