Reviews for B2B Wholesale Hub

i never used this app and i was still charged, i just want my money back and i feel like im being sent in circles with shopify to get it. Can you help

I had the challenge to build a structure that could serve both B2C and B2B customers at the same time with different prices, customised price lists, etc.. We've built our shop inhouse, without any existing experience with Shopify or WC. The app is easy to understand and works well. If we needed help, the whole team was there for us, within 24h - awesome! Even if you ask the dumbest questions, Travis worked patiently with us, guiding us through and helped us installing everything. Highly recommended!

Very happy with this add on. Big time saver for us and a seamless experience for our customers. Highly recommended.

It has been a slow process of fine-tuning this app exactly as I want, but things are looking great! Previous to installation, I thought it was impossible to run wholesale and retail orders through one website, but Wholesale Club has proven me wrong! I signed up for the Premium Onboarding program which was a great investment: Emily and Sarah were incredibly helpful and patient with me as we worked through the steps of establishing a wholesale side of our site and figured out the necessary customizations. Despite some limitations to the customizable elements (ie: regarding shipping costs), the support team is helpful at suggesting and assisting with work-arounds. Considering that there is no app that will be 100% perfect for all online stores, Wholesale Club provides a great option for anyone hoping to offer a customized shopping and checkout experience to specific groups of wholesale customers.

Wholesaler app is very user friendly Very easy to set-up. Issues have been resolved. Had an excellent customer service so far.

Highly recommended app.! Great support. This wholesale app is perfect for us and fairly priced. Thank for making this app.

We have been increasingly impressed with Wholesale Club and the support service from Pixel Union. Second to none! Having installed WC and all the additional features earlier in the year we were impressed with the quality of the app, and the email support from Rob. More recently we had suddenly completely change the theme of our site, and transferring WC and all the additional features was an absolute breeze with Rob's amazing support. Kudos to you all!

Wholesale Club App does what it says. We now, basically have 2 websites with the same URL...!! One is open to the retail public and the other is password activated for our B2B customers only - a lovely private area for our VIP's. I struggled initially with the set-up, however, I opted in for their Premium On-Boarding support for a one time fee and had awesome Tech support via email. Thanks to Sara and James for their support and patience. Champions :)

Just in trial mode still, but so far with all of the tests that I have done, it was worked great. The team at Pixel Union has also been a huge help with a few things that I wasn't sure how to do. Great customer service and a quick response time!

Wholesale Club app is the perfect solution for our store. So easy to install and use. The support from Patrick at Pixel Union has been very helpful and. I would 100% recommend this app !

Great app, I was happy to find that they are the same company who created my theme, so there was no integration issue that you might find in other apps.

Wholesale Club online support was prompt and great to deal with. Genius App & magic team behind it !

I got this app to help me transition my wholesale online. I went with premium onboarding and am so glad I did! Wholesale Club customer support was so helpful getting my store set up and customized my needs with some add ons. I was happy to spend the money because compared to shopify+ and the other wholesale website options this is super cost-effective and keeps everything in one place! No more commissions on wholesale orders!!

Our company has been using pixel unions wholesale club app for about a year now for our business. We receive approx 80% wholesale orders and offer a multi tier volume oriented wholesale program. The app has meet our needs in this area fairly well.

The Wholesale Club app has worked well with our new retail/wholesale combo website, but the main reason for the high rating is the excellent technical customer service by Pixel Union. We dealt primarily with Patrick, who went above and beyond to help us install our app and troubleshoot issues we were having, most of which were due to the fact that we had a number of database-synced apps that did not play well together at first. I know that we asked for more help than would normally be provided by an app maker but Patrick at Pixel Union never pushed back, and pointed the way for additional help resources when it was out of their app’s scope. We were in good hands with Patrick. Great job!

Does not support the Shopify multi-currency. The app generally works very well but when Shopify introduced the multi-currency feature it all fell apart. If the customer selects any currency other than the shop base currency then it charges everything through with retail prices not wholesale prices which seriously upset our a number of our customers who didn't spot that so were over charged. We asked Pixel Union about that 11 months ago and they said their developers were looking at it so we waited and tried to work around it but here we are almost a year later and still no fix so we have deleted the app. Their suggested "solution" was to disable multi currency on our web site!! We sell internationally so need to have multi currency available. If Pixel Union ever get this sorted we may try the app again but right now its totally useless to us.

We couldn't be happier with Wholesale Club! The app was easy to install and configure. Their online support guide is really helpful, and when stuck in or in need of a custom solution, Emily at Pixel Union went above and beyond to make sure everything was configured to our needs. I couldn't be happier and 100% recommend choosing this app.

The Wholesale Club offer great support and go above and beyond to help make sure the app is working correctly in your Shopify theme correctly.

Great app for setting up B2B customers without using Shopify Plus. Rob from the support team was incredibly helpful and responsive! Highly recommend.

For us, the best Wholesale application (after testing many others). Excellent support and reactivity!

Works well and great customer service where there were issues. Allows us to serve wholesale customers without opening a second store.

Quite disappointing, and a huge waste of time. So we installed this app, to integrate with our trade store, but the most basic feature are not in this app. We paid $100 for the additional feature of adding discount for bulk orders, however, this does not work per collection... It only works for the whole store, so you can't separate your catalog at all. (This is actually quite funny, since by default, you can offer automatic discounts to customers based on specific collections or products in shopify...) We then paid another 100$ for the feature of adding discounts to tagged products. However, this ran into severe issues, and it bugged out the app, since our customers have different tags based on which brand they have a trade discount for. The support overall is also extremely slow, we purchased some themes from them, because they look great, but they are quite a few issues each time, and theme support is even slower! It can easily take up to 5 days for you to get a reply about an issue, which just results in a crazy amount of lost time for apps or themes that don't work.

Although not using all the features of Wholesale club, we needed to bypass the standard checkout & also offer different levels of discount to certain customers. This app does it perfectly! James was very quick to help out with small styling changes we needed too.

This app was easy to use and integrate to provide wholesale support. The support team was very helpful with setting and customizing the add-on features. Totally would recommend.

This app works well, and the support staff was very responsive and helpful to work out kinks that were specific to our theme and checkout. Important to note that the theme works with Cart Type: Page, only.