Reviews for B2B Wholesale Hub

Super support! The Wholesale club support is absolutely amazing. We had some issues with the setup and incorporating the app in the theme but Paige has bent over backwards to make sure all would be working properly. Really appreciate the support and quick response times. We called on her a lot and she was always happy to help! The app is really good to give customers personal automatic discounts as Shopify itself does not have the proper tools for this. The app also lets you choose if customers can use discount codes in combination with their personal discount which was important to us. The only minus: it does not work well with some other apps like product filter and you have to switch the checkout settings to basic. For that it should be a little under the five star rating but the support was so good I could not give anything else but 5.

We really like how this app handles wholesale discounts. The support has been really stellar as we worked through using the app and getting it to work within our site. Great experience!

App doesn't work with my theme, despite it being listed. I sent multiple emails and didn't get a response from support. Waste of time.

It meets the requirements that I need to apply in my store and I had details with the App but the support has helped me to solve it in a good way, highly recommended.

Great support! Helped me get through the installation without any issues and followed up to make sure the install was working properly

Good app to open up your main site to wholesale customers without adding an entire new site. Very easy to use & support has been pretty quick & clear. Highly recommend.

We've had a very good experience with the Wholesale Club app. It's easy to use and the developers have been helpful in customizing and fixing any issues that have arisen.

We needed a solution for wholesale pricing on POS Channel, and this Wholesale Club can do very nicely and well integrated. I'm only giving it 4 stars as we originaly wanted to use it for our Online Shop as well, but it does not work with our theme. So we ended with another solution for that part.

This app is extremely unreliable and a complete pain, we would not recommend it to anyone serious in wanting to offer wholesale pricing. Everything we do something with prices it causes problems, it basically constantly fails to provide customers with discounted pricing, which is the whole point of the app, leading to frustration for both our customers and us. We will be looking to either open a separate store to avoid apps or see if we can justify shopify plus instead for a native solution. *update* Received an email advising this is likely isolated to my store but the same issues have gone on for months, i have also been told that a support ticket is opened to reach out to me but i have received no contact, only the reply to this feedback sent from the app store.

Just Like Hero

2021-02-03

Canada

Have been using this app for 3+ years. This app does exactly what we needed. There was a glitch on the cart page after I did a bulk update on custom prices. Rob was able to look into the issue and solve it in one day. Great customer service and technical support!

Exactly what was needed to help scale our business. The excellent customer service team answers all of your questions in a timely manner.

Top service! And fantastic app. Its worth its money just for the service, but the app itself is doing everything i needed and more!

Paige and her team have been amazing helping us every step of the way getting the app set up to work for us and our theme. We've reached out to them several times and they got the work done fast. Having this app on our site has drastically improved our wholesale conversions. Thank you!

This app works well, the customer service is fabulous for troubleshooting. They were able to fix our problem pretty quickly and had a developer look over our app to see if there were any mistakes.

This app has allowed us to create successful Wholesale channels within our stores. Easy and effective.

My whole business model runs off my ability to have the features that this app provides. Excellent product and the service is above and beyond.

We've been using Wholesale Club for about 4 years now. In short, it's amazing. Simple to use and get operational on your site. The main factor for using Wholesale Club over the Shopify wholesale sales channel was its functionality, allowing you to run wholesale or special pricing on your current theme with a simple tag for certain customers. We're mainly a wholesale business, so it's been a game changer. In addition we love the functionality to apply custom prices to specific products.. this is especially helpful if your margins vary from SKU to SKU. Thank you Rob, Sara and entire Pixel Union team!

Funatic

2021-01-13

United States

We were looking for a way to combine our wholesale and retail websites, and we found it! Wholesale Club let's us do almost everything we want to do, offering our wholesale customers specific costs, and then offering specific customers specific discount tiers. We can also accept Net 30 orders. The service has been great, the price is reasonable, and I'm happy with the end result.

Have not used the app yet but the setup went smooth thx to Sara ! In trials all seem to work as intended and this should give our business a nice boost :). Thx team Wholesale !

MACKEENE

2020-12-22

France

Really disapointed. I am trying to have help since week and still no answers and I m paying the monthly fee meanwhile while the app is not active. I've been asking maybe 10 times to set up on my new theme and nothing... Hope they will answer me, now I am writing here !!

Our US store uses this app for our wholesale prices. We are extremely impressed with their customer support! Superb! Fast response with tailored solutions.

This app has been great and I'm absolutely thrilled with the responsiveness of the Support Team. They usually get back to me within minutes - even on a weekend! Their app is also easily customizable and if you need further customization, for a small additional fee, they usually can add it with no problem at all. Highly recommend.

Super helpful app. I use it everyday. Also, the support is great too which makes such a difference. James was really responsive and solved my problem immediately.

This app is amazing, can do a lot of customization for my wholesale customer, The best part is the support team, they are quick and supportive every time you need them.

We wanted to use this app on our website to provide wholesale pricing on certain styles. However, we will not be able to show wholesale only styles on site, another app will be needed to filter this through. We did not end up going ahead with Wholesale Club but their customer service was great and very helpful. (Thanks Rob!)