Reviews for B2B Wholesale Hub

Antsy Labs

2021-08-13

United States

Pixel Union's support team is always ready to answer any questions we have, and they're incredibly helpful with actually taking the time to help implement any configurations we may need. Highly recommended!

Great app we have been using for 2+ years now. Very responsive customer service. Wish they could assist a little better with other 3rd party apps, but i do understand the limitations of the apps communicating with one another on SFY so cannot blame them for it, hence, while it will remain a 5-star app. The few times we have needed assistance they have been there to assist. And the price is very affordable compared to the competition. - great if you want to apply wholesale pricing on draft orders especially. and very simple to use excel to update wholesale price as needed

It takes a little while for them to add the code to a custom theme that is not immediately supported by their app. But once they finish setting it up for you, everything becomes easier to manage and give your customers custom prices without having to move virtual mountains. Would definitely recommend to other online store developers to implement on their websites

What happened to this App????? This App used to be good. Now it's glitchy and customer support is slow and unresponsive. We continue to have recurring issues where the Wholesale discount does not apply and can't put through Wholesale orders for days! Customer support is saying that they sent replies but it's false and frankly, the replies are not even helpful in resolving the same recurring issues. Very disappointing.

We had some problem with the theme, but it was handles quick en with a great explanation. Even a smal movie provided.

Tech support is awesome with this app. Paige is always there to assist with any issues. This app helps us to better serve our customers. Thanks!

VetCS

2021-07-21

United States

The support I have received has been great. The WC team is always willing to help with issues and troubleshoot when something is off. The app is working great on our Flex theme and we're really happy with the success. I highly recommend WC for your wholesale needs.

Lacks some of the fancy features found in other apps, but does the important things well. Super reliable with excellent customer support. We've used for over 7 years. The only wholesale app that integrates with the best bulk cart app EasyWholesale (by NexusMedia).

Works really well for what I need to do. Support is beyond helpful. I really appreciate Rob and his team for their fast and accurate work to get the app to work perfectly with my theme!

I used to use a different app and had to pay for a manual integration update for the app, whenever I upgraded my shopify theme which added up quite a bit over time and was stressful. As this app is part of the Pixel world, it integrates effortless with any upgrade I do on the Empire theme. So now I am not missing out on new features of the theme, or have to wait for the app developer to integrate the app back into the new theme. It has the same functionality than the other app I used and works without a flaw. Super happy customer, that made my life so much easier.

So far we've had a great experience with Wholesale Club! Does exactly what we'd like by offering different wholesale pricing tiers for different customers. The support is also a huge plus, we had a not-so-simple support request that was resolved quickly and easily by Kay and the development team. Definitely recommend!

The developers of this app are very responsive and helpful! The app itself is great to use as well, and helps our wholesale business immensely.

This app is perfect for us, we wanted to build flexibility into our wholesale ordering process as our range grows. Working wonderfully so far and A1 support to make sure everything is perfect before launch. Highly recommended.

We have been using this app for a long time, it's great and the support does an amazing job! Highly recommended!

Pixel Union is very responsive to any issues. I have been using one of their themes and wholesale club for a long time - I'm very happy!

Have been working with the team for a week now and they have been fantastic! Quick to respond to my questions and need for help!

The Wholesale Club app has been a great and cheap solution to allowing our wholesale customers to buy online without setting up an entire new site. I think it has areas which it can improve but I have no doubt the team are working to improve it. These areas would be in uploading and initial set up wasn't perfect as it didn't pull through all info even though I'm sure my csv was fine. I think there could also be better integration with shipping and adding additional costs dependent on order value for example. Advanced Minimums could work off a individual product list like custom pricing does instead of collections as we have a mixture of minimums per product in the same collection. The customer service has been fantastic! Prompt, clear and very helpful. A big shout out to Paige and the developer team for helping us fix an issue with our theme and the integration with the basket. Super quick and helpful. Also both Kay and Patrick have been very helpful in helping us set up and answering any questions we've had! Highly recommend for anyone looking for a simple solution to selling wholesale on Shopify but not being ready to jump into ShopifyPlus.

This app is great for showing different price point for different users. The developers are also fantastic at resolving issues and adjusting the app to suit your needs.

Horrible service. I emailed them and said that I was in a huge hurry and that i needed the app to be installed right away. they went ahead and told me that they were busy but installs were taking 2-3 days. I went ahead and got the app on a Monday thinking that it would take 2-3 days. 10 days went by with many many emails going back and forth and they were still waiting on a developer to get to it. I also purchased some addons that they have and spent $130,I emailed them 4 times already about getting a refund for those items but I still haven't gotten an email back about this. I might have to call my credit card company and dispute the charges. After I did this review they finally gave me a refund. Thank you for the refund. I sent 3-4 emails on the refund. One of the emails I added 3 of your email addresses on there. What I’m mad about is not the refund. It’s the lack of communication and responsibility. I was in a pickle and I really needed your app to be up and running on a timely manner and that did not happen. We currently use your app on another store and this is why we decided to go with you again. My company lost 34% of our business 2 weeks ago because you guys did not install your app in the time frame that you said you would. 34% equals $19,720 in revenue that we lost. Are you going to refund me for that? The app company that we went with was able to get our store running again in 24 hours after installing their app on a weekend. I wish you guys the best, but your service is horrible.

We did a lot of research looking for an online wholesale solution. This app came highly recommended. Customer Service is super important for us as we handle all of our IT and Web development so having someone to guide us through things it key. We have had great response from both Kay and Travis at Pixel Union - typically responding more in the afternoon/evenings (EST). We were able to get setup and launch in just over a week and are now successfully running all of our retail and wholesale through Shopify!

This app has helped transitioned us to handle both B2B and B2C business models, allowing us to maximize our sales while keeping it in-house. The team at Pixel Union is responsive, knowledgable, and intuitive to make sure that our issues are addressed properly.

Support have been excellent getting this integrated and ready for us to use, looking forward to the wholesale orders popping up! They explained things clearly and tweaked some bits to make it match 'our style'. Thanks Emily & Rob!

We have just installed the app, and so far so good and I have to say that the support I received from Kay was great! Helpful and super efficient.

If you install the app and don't have any issues then great, however if you have issues and need help the support takes forever to help you. Looking at other reviews for this app, other people are having issues with getting the support to help. I will choose an alternative app for the same solution.

Really like how you can price your products based on customer tags. Prices can be discounted by percent or exact prices. The downside is that you can only use unlimited percentage based discount codes at check out-- no one-time use only or value based discount codes. The App support was helpful with setting me up for the different features available and answering my questions.