Reviews for B2B Wholesale Hub

Customer service? not so much, the app have complicated installation, Not like all the other apps install Pay and go, Payed for additional things you need to pay outside of shopify platform and still after i install and pay $100 more the the custom pricing , non of the app features work yet,,,, Days of waiting and try to fix so simple thins, i wish i know this will be so much hassle to do

Designitch

2019-10-09

United Arab Emirates

They make you pay 25 every time you update your theme. On top of that, they are STEALERS - I paid for update and they stopped answering. Use other app - not worth it!!

A big thank you to Emily and Declan from the Wholesale Club! They are amazing when it comes to customer service. The app itself is very easy to handle and it certainly is a must have when you are a wholesaler.

Sock Religious

2019-10-07

United States

it took a minute to get everything set up, but the support team was great and extended my trial. I'm a very happy customer!

First of all - very kind support team. They help you to get the tool well running on your website. The tool itself gives me the function I need for my endcustomers. It works very stable and integrates well into my webstore! I use volume discount & customized pricing giving the to certain tagged members different price offers.

I share wholesale sales on the retail page. And this app is the best app on my site! Most other wholesale apps offer discounts only for certain percentage. But I wanted to apply a different discount rate to each product. The "Customs price" feature has solved this problem perfectly! CSV files can be put in bulk at any price for each product and are really fast. I've also installed "Net Terms" and "Quick Order Form," both of which are perfect for wholesale customers! The add-on will cost you extra on the first installation, but since you only have to pay this amount for the first time, if you plan to use the app, it is recommended that you use all the necessary features for the first installation. Even if you pay extra fees for additional functions, it's a very efficient app and it's worth it. I have no knowledge of programming, computer coding, etc. So I tend to avoid apps that need to be installed separately or the codes need to be modified. But I didn't have to worry about that at all. I e-mailed them what I wanted, and they perfectly complied with my request. I really appreciate to Rob, Declan and Shanon (and their team) for helping me. Five stars are not enough!

Is this app still being supported? I haven't been able to upload custom prices in over a week. No response by email either.

This app is VERY UNSTABLE and SO FRUSTRATING. The app is so unstable, it constantly messes up my whole cart/checkout/discount system. This app makes my whole business look like a joke. Shouldn't be this unstable, especially when I am selling to wholesale customers with big orders over $10,000. After using this app for 3 weeks, I have received so many complaints from the customers, I can't do my daily job because I am just cleaning up the mess the app is making every day. The most frustrating part: I contacted the support team several times over many weeks, beggin for help, they often comes back to me with 2-3 delayed answer without actually solving the problem but keep giving me generic answers like they can see them fine in their screen. and when I ask a further question or actual screenshot to follow up, they go quiet for another 3 days while my customers are getting increasingly mad at me. I requested a call or live chat to resolve outstanding issues but they simply refused to do it because (they said) they don't have a capacity to take any call. Come on! Seriously? I am losing customers and sales every day. The team who makes this kind of wholesale app should take a more responsible approach to maintain the app to actually work.

We have recieved Good service from the staff and the app is wellfunctioning in our website for our wholesale customers.

Bad experience. Setup and price structure is entirely unnecessary. Simply much better aps for this service.

I wish I could give this 0 stars. Worst app I've ever used. So not user friendly at all. So confusing even for someone who uses computers for 12+ hours 7 days a week. The customer support is crap. It seems like they just whipped this up over night, didn't even test it, and launched it.

Rob and the Pixel Union Team have demonstrated superb effort to enable Wholesale Club to function on my website, as well as make a couple modifications that made my website pretty darn awesome. I am glad to have their help. I would definitely recommend their app.

Uninstallaed this app and it's still sending our customer details to their servers. Also did not remove their code from our liquid template

Great experience with this app! We use it to leverage our dropshipping program. Awesome support as well. Keep up the great work!

I have used this app for over about a year and it has one MAJOR flaw. When your wholesale customer builds their order by adding things to their cart and then adjusts the quantity in the cart it gives them an inventory error (and DOES NOT REFERENCE the item in the cart that there is an issue with). The error happens when the quantity is increased to more than you have in inventory. For instance, the customer puts in a quantity of 10 for and item you have 12 in stock for, and then when they are on the checkout/cart view page they adjust it to 13...then submit the order. The error is Error processing order: "Unable to claim inventory"...so, no reference to the item! This has been SUPER frustrating to my customers as they may have 30-50 items in the cart, adjust a few quantities and then the error with no instructions on how to fix it, some will not use my site to place orders now, so I have to manually adjust inventory off of emailed orders...understandable because they spend hours building their order all for nothing. Customer service does not seem to want to address this issue, I have tried multiple times...I will be looking for a more complete solution. Update 6/10/19 - No response from the developer yet.

Wholesale club has been amazing for us. The support team was super helpful and very responsive! I would highly recommend.

Install process had it's hiccups, but we were able to make progress once customer support got involved. We're happy with the product so far!

Laced Hair

2019-04-26

United States

The app is great, but what I appreciate even more is the support. They are very responsive, helpful and positive. We've had a few glitches getting it to work just right for our customers and the developers have always jumped right on to fix any problems we have.

I selected this app for our Wholesale portion of the website. It hasn't worked correctly yet (installed at least 2 weeks ago) and despite reaching out to the team with screen shots and proof of mistakes the developers insist its perfect. I've disappointed and frustrated wholesale customers and lost sales. Now I've got to remove the app and start over. Save yourself time and money and pick someone else. I even reached out to the HR dept to try to get someone's attention. Horrible customer service and an app that doesn't work.

We switched to Wholesale Club after struggling with the lack of features in the Shopify Plus Wholesale system. Rob C provided amazing support and installation was done in a professional way. So far Wholesale Club has worked great!

We have been using this app for a while now and it does perfectly what it's supposed to, we can highly recommend getting this app. Their support is quick and Declan is always extremely helpful. Thank you guys :)

Exceptional service! Rob C and the team went above and beyond time and again. Highly recommend, if you're looking for a quick and easy wholesale solution for your Shopify store.

We used this app to set up our brand's wholesale trade portal. It has all the features we needed to get our wholesale site up and running, and customer support was extremely helpful and responsive when we were setting everything up. Love it!

We used this app to create custom pricing for our new website! Absolutely perfect. Their customer service is unmatched. They are there to help you along the way with anything you need!

App is great, simple to use, effective and when we did have a slight issue their support was responsive and timely (thanks Patrick)!! Definitely will be looking at more of Pixel Unions apps!