Reviews for Appstle℠ Subscriptions App

Very comprehensive app, lots of capability and customization, which we needed for our complicated product/service plan combination. With much power comes much learning, so initial set up was hard. The video tutorials help, but the 24/7 service team is by far one of the best features of this app. Representatives answer right away and they are all so competent. Very helpful technical support who will get the information quickly, or just get go under the hood and set up right. A+ for tireless onboarding assistance. - Update 1 year later- they added a bunch of handy features and capabilities. Easier to use as well.

Excellent service. Harris address all of my concerns properly and in a very fast manner.

I was very happy with this service. He went above and beyond to help me out. 10/10 would recommend.

Really amazing customer service

a great support team that works very hard to answer your questions.

Support team works fast and very nice.

Great customer service!

The Appstle subscription app is pretty straight forward to set up. If there are any issues they are very helpful and will remedy any problems that come up. Customer service is really awesome. Thanks.

super prompt replies from kate on the merchant success team, appreciate the help!

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.

Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.

Really happy with the many options available in this appstle app compared to other app's tested. Support is 24/7 and fast. Special thanks to Paige from support who helped me beyond expected today. (New-year evening 2023) Thank you for 5***** service.

I highly recommend Appstle for subscription box businesses! The interface is easy to use, flexible, and the customer service is excellent. They've helped me on multiple occasions to make my business a success and to give my customers a pleasant experience.

Amazing! Customer service is great, they were able to troubleshoot any questions/issues I had!

When ever I have had any issues be it the apps fault or my own I have always received help very quickly and things have been sorted even faster. Customer service is always great and I would highly recommend to anyone looking for a subscription app!

Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.

Fast responding support team: I addressed my issues, the merchant success engineers quickly responded to my concerns with detailed info: screenshots, explanation of the problem, walking through guides and articles. Thank you so much!

I just installed this app. Support was very helpful and it was pretty straight-forward to set up.

UPDATE 12/28/23: A few weeks ago, a code change was rolled out and broke so many things in our configuration. We are now dealing with mess after mess after mess. Every day something new is broken. These developers roll out code changes without taking into account and testing what will happen to existing configurations. At this point, we are going to have to find another subscription app. So upset we spent so much time building out this app. UPDATE: Have been live for over a month and have been very pleased so far. The team is always quick to help us with any issues we run into and our customers have been very happy with the customer portal compared to our previous subscription app. It took a bit to get it fully configured how we wanted it to and understand all of the settings. But now that we are up and running, 5 stars. UPDATE: One of the Appstle developers got on a video call with me and it was determined that another app in my theme was causing this to happen and not Appstle. Updating my review from 3 stars to 4 because we are still working on some bugs with the Build A Box feature, but they are always very responsive and the app has a lot of potential if we can just get it all configured the way we need for our use case. There is no doubt that for the price, this app has the most amount of features for subscriptions. Lots of different ways you can configure it. However a big warning here…we have this app turned off and have had 3 customers forced into a subscription without signing up for one. While this is only about 2% of our orders during the timeframe, these customers were livid and thought we were scamming them. The customer support team is always quick to respond, but after a week on this particular issue they determined that my screenshot that I showed them of it happening (yes, I was able to recreate it myself) was a “misunderstanding” and nothing is wrong. In my testing I have determined that the only fool proof way is duplicating products to have one product be in the Build A Box and the original product be the one-time product. Otherwise you run the risk of customers getting forced into a subscription without choosing one. And if you have the app turned off in your theme, that means nothing…beware that there is a chance customers will be forced into a subscription even when you have it turned off.

Great customer support team for easy and personalized setup

Fantastic service! Jackson addressed each and every one of my questions quite well offering an amazing experience! Highly recommend.

It encompasses all the essential features you might require, and its unparalleled support is noteworthy – a genuine human promptly responds and assists you on every occasion! A perfect 10/10 :)

This app has been great for subscriptions! I can also tell they are always working to improve the function and features. The support team is also super responsive and helpful.

This app works great, we're already starting to get lots of subscriptions! And their customer support is amazing! They're extremely helpful and really go the extra mile! I highly recommend this app and their team!

Affordable and does everything you'll need for a subscription offering. Their support team is prompt and helpful as well!