Reviews for Appstle℠ Subscriptions App

Yaya Maria's

2022-10-03

United States

This app is great. Installation was straightforward and the customer support team is amazing. They reached out to make sure the widget works correctly and they even offered to customize the look of the widget to match my theme. Highly recommended!

Great app you can actually integrate it so nice without ruining the whole flow of the product page perfect quick support and nice service great app overall thanks!

AMAZING!! The app is customisable and adapts to websites themes etc. If theres anything you need changed, the live chat team are SO helpful to change CSS codes to make it how you like it. Would 100% recommend.

We now offer subscriptions using Appstle which have worked seamlessly and when we have had an issue or needed help with set up, their chat customer service has been excellent. Very quick response and do everything they can to assist you. Very happy with the level of service using this app!

I am here to evaluate the excellent support I have received with Momna. Simple, fast and friendly, everything a support needs to have.

Customer service is very helpful! Thank you! Customer service is very helpful! Thank you! Customer service is very helpful! Thank you!

I used this app for my subscriptions and I absolutely love it! Highly recommend this app. This makes my website much easier to navigate as well!

I use this app for a subscription service for Period Boxes and it works very well. The support team is amazing. Very quick to respond, and super competent and helpful. Highly recommend.

We use this app to design and launch quarterly, monthly and weekly product subscription options. It's been fantastic! It's very intuitive to use, once it's set up. The team has also been incredibly responsive and helpful whenever any questions or concerns arrive.

The only "thing" that is more amazing than this app is it's support team. They are super-helpful and supported me with everything from custom theme-integration to problem solving within minutes.

Appstle has been fantastic. I run a very specific subscription service that has a lot of variables. Appstle caters from them all, is easy to set up and use. Last but certainly not least, their customer support is 2nd to none! They are always quick and responsive, go the extra mile and help with any request. They genuinely care about their product and are doing a fantastic job! I'd give 10/5 stars if I could!

The only reason I'm not giving this app 5 stars is because of how "hard" it is for me to use. I'm fairly adept at most things when it comes to general site design, automations and integrations, but someone who knows more than me can easily traverse this application. EVER IF you're not adept at using apps like this, still use it! The customer service is INSANELY responsive and great at showing you where and how to fix things.

This app is like a constantly ticking time bomb. All their app changes are done in real time, so your customers will have a front-row seat to some real messy changes until the developers finally get it right. Which they rarely do, because aside from a very reckless, sluggish team of developers, they have no marketer or designer to explain to them what a good customer journey is. So it falls upon us to try to explain to them things such as why not having quantity selectors in a build-a-box and forcing the customers to go in and out of every individual item just to add them to a pseudo-cart only to then proceed to a real one is a terrible customer journey. The app’s architecture and design are a total mess. You have the regular subscription plan, normally you can choose a build-a-box option, but here, you have to stack that option on top of an existing plan, and for some reason you can enter a discount in both places. And here where it gets even messier: if you enter the discount in the subscription plan, it's built into the price, but you can't have a compare price, and if you enter it in the build-a-box extension, it's entered at the checkout as a discount code. And to make matters even worse, any product added into the build-a-box will forcefully have its own subscription widget, and the only way around it is to disable ALL widgets everywhere. As for their recklessness, here are a few examples: - overriding basic Shopify css elements (your visa, mastercard and other payment logos suddenly line up vertically) - when I tell them about that, they go ahead and ADD more messy code to override the code that’s overriding Shopify’s default - whenever they add a new element, there’s no translation field for it, so if your shop runs in another language, expect English words to always pop up randomly. - subscription widgets aren’t automatically enabled for collections, and there’s no install repository where you can get the code and do it yourself immediately, you have to wait for their team to send you that snippet. (and the response time and/or useful feedback drops dramatically once your trial period ends.) - and when I did get the code it was in broken HTML, so I am thankful I told them to send that to me and not have them run that on our store somewhere. - as mentioned above, all the live changes done without informing us and us having a ‘code red’ every single time. - irresponsible, misinformed feedback: even questions such as “do your subscription + loyalty discounts stack up or are they multiplied by one another?” don’t get a correct answer and you literally have to run the math for them to show their answer didn’t make sense. I could go on and on… In short: unintuitive, unreliable and extremely time-consuming.

I use this app to provide subscriptions on hundreds of products, works well, only downside would be that a product can't be on special and still be available for subscription discount without being discounted further.

Amazing support I received, very helpful and friendly and offer very quick to respond within a couple of minutes.

A really good app with fast, helpful and efficient customer service team. Good levels of customizability and it is perfect for our subscription business.

A seamless app with fast and efficient support. Great levels of customizability and was perfect for our flower subsription business

Best subscription app I've come across. So easy to use, and the team behind it are super-fast and eager to help you customize all their features to match your store. I am beyond impressed!!

Mitanshu was incredibly helpful with things I didn't know how to do, saved me tons of time & really showed me how versatile the app is. Very satisfied, thank you!

so far this app has been great and their customer service team has been extremely helpful! they always go above-and-beyond each time i chat with them!

The support team is phenomenal, the app is everything you need. The support team is like you own little dev team, they will do everything for you 10/10 would recommend.

Great App for subscriptions. The team is very helpful in getting questions answered you need answered quickly. They even make suggestions for using their app on your website, that you may have not thought about. A great app and customer service team.

Excellent service. Kehanvi went above and beyond on what I requested. She managed to resolve and am now able to bundle products under a subscription. Thank you

I reached out to finalize the subscription model I set up, and I had an issue with the free shipping that wasn't working properly or wasn't set up. Meghal was more than dedicated, she took the time to understand and answer every concern I had. I have to be honest, I try to avoid contacting support with any company because the service nowadays is bad and the worth thing, they never listen. Meghal is a great and rare example of how customer service should be and how to LISTEN to the customer and give him/her the attention they deserve. She's a keeper, and you should be proud to have such a staff member in your organization. Thank you, Meghal!

Using this app for a few weeks. Easy to set up and customer support is top notch. I hope to learn more about it going forward.