Reviews for AfterShip Returns & Exchanges

Super intuitive platform. They were able to extend the trial and the customer support was super helpful

Super easy to navigate with lots of amazing feature. Customer Service is also superb! Nitish helped me set up my custom domain quickly!

I liked that Nitish was determined to resolve my issue. A quicker way to resolve issues would be an actual conversations vs a chat. The agent prior to him only sent links not helping resolve my issue. He had great customer service, patience and walked me through the process.

Nitish from customer support was help me a lot for understanding how the app works. Very supportive and well made app. I like it. Thank you!

Ankush was great, helped me with all my queries. The best customer service I have had on an app, speedy replies.

amazing CS so far. app looks great. would recommend using the apps from this company to help your brand

I like how the AfterShip App manages returns, accessibility, support and also the store credit feature.

This app is pretty good, it allows me to manage my returns better, and I can set up a custom domain preface infront of it's non-changeable domain (like .myshopify), and customer service is great.

So, I gave Sanjeet a run for his money today. I have to say he worked tirelessly to help me. He managed to fix the problem, with great communication!. Well Done Sanjeet! An asset To the company!

Indispensable app to manage store returns. Furthermore, the customer service is very kind and immediately ready to solve any doubt or problem I encountere.

Great little app, luckily not used much by our customers! the support team is very responsive and quick at resolving issues!

I'm still working on fully implementing this app but so far it seems super helpful. I think it'll really streamline our returns process and take a load off my customer support team. Excited to begin using it. :) Support is also ultra helpful and fast.

This is a great app. It helps make our returns easy for not only us but also for our customers as well!

Solution plutôt bien mais trop restrictive et quelques bugs de fonctionnement parfois. vvvvvvvvvvvvvvv

rikumo

2021-10-25

United States

Setting up the app was a bit of a pain, but customer service has been helpful. You have to pay an extra $5/mo for each additional profile, but the price is still reasonable. Haven't really used the app at all yet, but I was asked to leave a review, so...

Customer Service was available right away and was so helpful and took care of my request in just under 10 minutes!

I did not get to use the App as yet however Shubham walked me through the set up and I couldn't have done it without him. I'm looking forward to using this App and the its functionalities...

customer service is extremely helpful every step of the way. Was up and running in no time setup was a breeze.

Service client incroyable et vraiment gentil, l'application facile à utiliser effica. Hâte de pouvoir plus l'utilliser

I'm still in the setup process, so far the app is easy to use, and chat responses are quick. I will leave another review once customers start doing returns

Priyanka .......she was great...very patient and spoke clear english and was able to guide me throught the entire account set up process we had a bad email account and she fixed it

I had no idea where to start. This app took care of everything. Highly recommend. You can automate so much that you barely need to know how to do any of it.

IT IS GREAT APP11111111111111111111111111111111111111111.This shop assistance is nice!!!!!!!!!!!!!!!

The aftership return center worked great. Showed me step by step how to address the issue. Thank you much!

I asked them to remove the "powered by" section and they were one of the only customer service I have ever Sean to respond in seconds. Thank you!