Reviews for AfterShip Returns & Exchanges

The description looks great, but after spening a lot of time trying to make it work I discovered that a lot of things have to be done manually. Even the stock of the returned items has to be changed manually!! You do not see any of the return information in the original order. So there is no integration with Shopify that will help you make returns easier.

The APP does everything it stands for, really useful to automatize the return process. All my questions were immediately handled by Ankush with ease, amazing support!

I just started creating the app for my Shopify store. I had an issue and Sanjeet responded very completely and solved my issue. I look forward to using their service and will leave a more thorough review once I start using the app.

the support was very helpful and gave me all the proper answers thanks for all the experience on the process

Great support. Really fast real time chat. Pretty rare for apps these days. Thank you Aftership! Thank you!.

So far I am liking the app. The customer service has been excellent, which is always very important, especially when you are learning how to navigate the app. Nitish was very helpful, even screen sharing with me to show me how to do something. :) Thank you Nitish for your help

Speedy and excellent customer service. I appreciate their patients with me while guiding me on getting my trial extended.

Easy, loads of options, greatly reduces customer service interactions by allowing the customer to get all the info and service they need, as desired.

I really do like the app but the customer service isn't the best. I reached out for a question about my return window being 14 days (I had a customer submit a request well after her 14 days had past. - months) I was advised to refer to a screenshot of my return window. I wanted to know how this was possible. I never recvd a response. Only until I advised I would write a review.

Customer support is excellent. I had many questions and they were patient and even did a video chat with me so they could see the issue first hand. Would recommend!

Very prompt and friendly service. Ankush was very helpful and addressed my queries in a timely manner.

Just setting it up but so far the chat customer service has been really helpful! They answer quickly too.

Very good software, great communication, solve the problem in the first time. Very recommended. Hope to keep updating the software to make it more convenient for us to use...

Easy to integrate. Very smooth installation, customizeable. Will be using on other stores in the future.

Uashmama

2021-11-09

United States

The customer service has been great during the onboarding and setup phase. I would suggest this app to others.

super application le support client ai top il vous aide a régler tout vos problème sont super sympas et patient. Il prenne le temps de vous lire il sont vraiment compètent je recommande cette application. cela vas vraiment bien m'aider pour ma boutique en ligne d'avoir une application de retour de qualité

Aftership customer support is always available and helpful! The platform is extremely easy to use. I recommend it.

Excellent support. I think Green Returns is an excellent feature and I was promptly directed to the article outlining its use. Sanjeet is the man!

Super easy to use and configure. We're new to it and hoping it helps with not only returns but how people consider purchasing from us.

I have begun using this app and so far it is quite useful. Ankush helped me out today with questions I had.

Great app and the customer service is very fast. The customizing of the return page is very nice and can be branded like your store guidelines

The app provides all I need. Support team is really helpfull and reactive. For sure best app to handle returns.

Terrible support. They gave me wrong instructions to move from the public app to the private app. My services were down and they weren't able to help me!

Very knowledgeable and resolved all of my issues! Very prompt and very friendly. Great job! Thank you so much

I just installed the app and needed some help/ The online team was so quick to help me complete the set up. Instructions were easy to follow. Hopefully this will help the returns and exchange process easier.