Reviews for AfterShip Returns & Exchanges

Dakini

2021-12-20

United States

We had a nightmare time trying to install and ultimately couldn't be comfortable with this app having access to our store and customers. We deleted it.

Very nice and helpful. I asked a question on why the returns website doesn't work and they promptly guided me through it. Amit was awesome!

The customer service is excellent, and the website is extremely easy to navigate. I would definitely recommend.

Wondering app and very useful, saved me hundreds of time spent handling returns, and I highly recommend this app, these guys are fast lol!!!!! customer service on point i cant complain

The customer service is always really helpful! They always help us to solve our problems quickly, through the chat!

Highly recommended the app. perfect and super quick! Customer service helped me out directly. very happy with the service ;)

Great app - had a few questions but the support team have been excellent at answering all our queries promptly. Only snag is extra seats is a bit expensive so we are restricted to one user doing returns.

Priyanka was a HUGE help with trying to get my organizations straightened out in the system and getting me all set up to run my store with returns. Forever grateful for the customer service with this app. *** UPDATE** Well apparently my store was never connected to the app and I was receiving a bunch of error messages and customer complaints. I reached out to customer service for assistance and they kept closing my case. Samad was rude and impatient and was not helpful at all. I am deleting this app and do not recommend.

perfect and super quick! I am looking forward to use the app and make my customers happy :) thank you :)

great App great service, the team helped me out directly. I am very happy with the service they provided

Priyanka was very helpful to my husband and I and got everything figured out for us! We had multiple things we needed figured out and she helped with every one of them!

Ankush was very supportive and helpful, and I appreciate the quick response. He even gave recommendations that were helpful as well.

when having issues they were willing to get on screen share meeting in order to walk me through each step and answer any questions i had

Works well. Priyanka helped me set up my return settings so I can send a label through Shopify. I have been using it for about 8 months now.

quick and helpful support! So far it's been a good app for us to use for returns. only downside to me is that you have to download so many of their different apps. but thats just my two cents.

Overall the app has worked great for our needs and support was helpful with any requests as ever needed.

Their customer service especially Nitish, Rohit, and Sanjeet are TOP NOTCH deserved to give 5 stars! They are all very helpful when it comes to troubleshooting or there are any issues. Thank you so much!

Very easy to use app with perfect integration with Australia Post. Best returns app on Shopify App store hands down. High recommend. Great recent updates too

The app is very helpful and easy to use. It makes creating & managing returns on my store extremely simple.

Just started using it. Reached out to support regarding an issue and they got back to me and got it fixed within a few minutes. Can't say much about functionality or usage, but off to a great start!

Customer support is very quick to answer any questions you have! Sanjeet was very helpful with answering all the questions I had before opening up my store!

Sanjeet was incredibly helpful when answering my questions. Great tool and even better customer service!

Sanjeet is super helpful very nice agent! but still some things to develop the app, they should work on partial refunds and conversation via return

Best Team and Product ever! Their team is extremely gracious, responsive, and informative. The product is also very easy to install and get up and running quickly.

Just started using the app so I cannot give a full review but so far the customer service and process to start is amazing!. Sanjeet is extremely knowledgeable and helpful!