Reviews for AfterShip Order Tracking

Perfect, very good this app, help me to track all my orders thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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The app do the job for my dropshipping store, huge selection of carrier. Some are missing, but still an efficient app. I do recommend !

Will give 5 stars when they show why all orders are not in sync. Overall a very good and user friendly app.

My store is still new and so I haven't started using the app live, but the support from the team have been exceptional with ensuring my store is ready for launch. Keep it up guys. Can’t wait to launch

Useful app to encourage people of the safety of a store, free plan available. easy to add to your website.

A MUST HAVE app......A real amazing app for tracking shipments.....you can track all your shipments at one place in real time with this app....plus the button widget is a bonus (your customers can track the delivery status......you can send email and SMS notifications!!!!!....I dont see a reason why one shouldn't have this app....Great work team AfterShip....I hope you guys come up with more such apps which helps us monitoring and managing orders.

Aftership is an essential app!! It eliminates a lot of confusion shipping in an international marketplace!

great app, usefull. easily integrated in our shop. fully customizable. easy to configure. very clear pricing.

I like this app alot. It helps reduce customer tracking inquiries. However the only flaw is that it still shows chinese lettering. I sent an email to customer support but never heard back. Hopefully I can figure out how to do it.

Customer service sucks. Back and forth, back and forth. Not addressing my questions. Responses felt scripted. I do feel bad writing a negative review, but they really need to get their CS folks up to speed. Trackr rocks btw.

Several years ago, this app was useful. Like several other posters mentioned, it has become HOT GARBAGE. Let me tell you why. 1. They auto-enrolled us in a monthly subscription plan without our knowledge. We never received a confirmation email announcing the change. This was willfully deceptive on their part. 2. Their Shopify app is designed to keep you clueless about your enrollment in the monthly subscription plan. In fact, it displays NO DETAILS at all about your subscription. You could use it everyday without knowing you were enrolled. 3. Customer service is terrible. They have farmed this out to workers from India who follow a script. There is no human consideration to what they do. When we inquired about refunding our unapproved membership charges, their Indian customer agent refused. We had to spend time to follow up with our credit card company to reverse the charges. Overall, we run a professional store. We don't have time for games or to leave silly reviews. This is terrible company warranted it. My fellow Shopify customers, PLEASE DO NOT SUPPORT THIS COMPANY!!!

Can not accept returns past 60 days. Support is slow and can't really give a clear answer to any of our questions

This app does not provide my clients with their tracking information. I have used other apps that work better than this one. EDIT: (26/3/2019) The app does not sync my orders successfully. Stay away if you want the app to do the work seamless.

This app was quite easy to install and it will take care of my costumers in the after purchase process.

Not very user-friendly, but it does give you an option to export to CSV. I used that with Excel and created my own dashboard. Be careful what subscription you select, they will blindside you with overage charges- without warning!

UPDATE!!STAY AWAY FROM THIS APP!! I HAVE NOW BEEN CHARGED OVER 200 GBP AND THEY REFUSE TO REFUND THE MONEY! This app does not work 99% of the time. Totally ripped off, charged 130 for one month!! Not transparent with pricing and customer service is ignoring my messages regarding being overcharged. STAY AWAY!

Doesn't support most UK services with Royal Mail so it just ignores them... Used them for years but they don't seem to have any interest in fixing this - it used to work...

AfterShip is an excellent solution for tracking shipments! Only minor issue is that there are no SSL certificates on custom domains. That said, the customer support is very responsive.

At first it worked well, but now there is an annoying bug which has never been resolved for months! Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients. When you check with 17track, it is clear that Aftership is mixing in Bullshit data. So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there. The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages. I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :( So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats! I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications. That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients. Unfortunately I can't recommend this app to anyone.

ABSOLUTELY HORRIBLE APP. DOES NOT WORK WITH ANY KIND OF ALIEXPRESS SHIPPING. DO NOT BUY. THIS IS A COMPLETE SCAM

The app isn't tracking correctly my orders. Is showing tracking information for a tracking X in the tracking Y! My customers are going crazy, because it's showing that the orders was delivered (in another state) but it wasn't.

We were automatically billed after the free trial period expired without notice or the ability to select a pricing program. Even worse, they do not respond to support emails.

AFTER SHIP an amazing tool to provide the absolute best in customer service. I use it daily and would not know how to service my accounts well without AFTER SHIP.