Reviews for AfterShip Order Tracking

Good app but the translation in French is really weird... Two good things would be really helpful : - Ability to edit the translation ... - Being able to customize easily email template ...

This app is super helpful especially to start ups like me! Thank you guys for your skills and keep up the good work!

The worst customer support ever, sent 4 emails on how to setup my premium account all I got is: -> Please contact courier or shipper directly. AfterShip is only a shipment tracking platform. WTH ?

JUST AWFUL! TERRIBLE CUSTOMER SERVICE

I find this app very interesting and supportive

I haven't used the app yet so i cant really give you a rating.

Aftership has gone from a "must have" app to total rubbish! Firstly my email notifications stopped working, followed by the SMS notifications and now a 3rd party product review app that integrates with Aftership has also stopped working. Customer service is nonexistent and when they do respond its one that a rocket scientist can barely make head or tails from! Only reason its getting ONE star is that you cant rate it ZERO stars!

It would be instrumental to businesses if it worked every time

Finding it virtually impossible to set your app up on 2 separate shopify stores, it's driving me to the point or leaving you for good. The customer service for this app is appalling. I've been getting vague, one sentence replies every 24 hours, meanwhile i have a lot of disgruntled customers wondering where their orders are. sort this out or this 1 star review will stand

HORRIBLE customer service: Not answering questions properly, not following up, not solving problems. Worst of all: They claim to support carriers which they don't. For some companies this app might work, not for us. If we treated our new customers like Aftership treats us, we would be out of business!

Iv'e connected my store to this app. a total of 4 times it stayed connected until i had an order and i had to enter the customer info to the app. what's the point... when i needed help again from support that took 4 days and i'm still waiting, everything with support takes a long time to resolve just a waste of time...don't believe all those 5 star reviews, i would not recommend to anyone, i found a much better app.

I love it. An essential app for every store owner, very easy to use and takes away all the hassle of tracking.

Excellent app! I used to spend A LOT of time tracking multiple parcels on multiple websites to ensure everything was going where and when it should. Now I can see all my shipments on a single webpage with clear status flags to tell me when all is well or where I need to chase things up. And the developers even added a new courier for me when I flagged up that it wasn't on their system. How's that for good customer service! UPDATE We have now upgraded to the pro version of the app. It allows us to brand our tracking pages and links. I particularly love the way we can attach our Instagram feed to a customer's tracking page - we find that Instagram is the best social media for driving traffic, so we are keen to keep pushing that wherever possible. This is still the No. 1 app that we could not do without. UPDATE JANUARY 2018 Unfortunately this app is now unable to track any consignments sent by Royal Mail in the UK, so it has become of very limited use (although it can still track other courier services). This is not any fault with Aftership - it is due to a restriction that Royal Mail have introduced (very unhelpfully!). My only complaint is that Aftership continues to import all UK Royal Mail shipments along with shipments sent via other couriers and then wants us to pay for these, even though they are not tracked. I have raised this issue with customer support several times, but just get a cut-and-paste respond that doesn't actually address the problem. For that reason I have dropped my star rating. But in the interests of fairness, it is worth noting that you will probably find this to be a very worthwhile app as long as you don't use the Royal Mail in the UK. UPDATE FEBRUARY 2018 Unfortunately things have just got worse. To try and resolve the problem with Royal Mail items not being tracked, I simply removed it from my list of couriers. However, Aftership continues to import every single Royal Mail shipment from my online store. Tech support just send the same old cut-and-paste replies but don't actually do anything that fixes the problem. With regret, I have to reduce my once rave review to a big fat raspberry and give it ZERO STARS (even though it won't actually let me give less than one). Time to uninstall and find something better. What a shame : (

so far i am not impressed with it . the app is not reading an order that is placed in my store. installed the code , connected but doesn't see an order that was placed even though i manually synced the app twice. I don't know if its the app or if i missed a step. but there does not seem to be a tutorial to get a tracking code. The advertisement says automatically send tracking code to customers. but so far it doesn't even see orders, let alone find a tracking code. It's useless to me or anyone else. You need to explain better what the app is supposed to do cause i can't figure it out!

I started trying Aftership after a friend recommended that I try them out! So far I have had nothing but a good experience with them!

Great way to track orders! Easy to use.

In general a great tool but it has is weaknesses. The greatest weaknesses in my opinion and options which are missing: - possibility to send beautiful branded email notifications....just plain text possible at the moment. - multi language support for email and text notifications based on destination country or shopify tag - personalized sender name for text messages like shopify offers - option to define the time when AfterShip updates tracking information. All clients are in different time zones. It would be great to update tracking on personalized requests. I.e 7 am in the morning and 7pm at night...it would be more precise and useful for my clients. Sometimes they get out of delivery notifications at 2pm which is really late. Just my thoughts to make it the best tool in world.

doesnt work.asks for subdomain and so many things deleted

Very helpful ghgggggvv hhgggggvvggg hhhhhgghhbbgb yhhhhhghhb

Tracking made easy! Thank you from www.khais.club

Great sercive. Really efficient

Super expensive and not really usefull

Very useful and easy to use. I have been using it for over a year now no issues.

I havent receive any orders to start giving a review