Reviews for AfterShip Order Tracking

I like aftership it keeps my tracking and allows me to know when y customers received their shipment.

Great app, easy for beginners. I have just barely started my store and it is nice not to worry about tracking and things. I can sign up for premium and have aftership take care of everything for me.

I am a paying customer, yet the functionality is appalling. I cannot change the courier it detected wrongly. After I deleted a shipment from the app so that it could sync again hopefully with the correct courier, it does not sync the shipment any more.

no, there is not customer service that I can call for help.

Wow! AfterShip truly makes life easy! All you do is fulfill your orders, with tracking numbers (whether it's manually, Oberlo or Shopified) and AfterShip takes over. You can completely customize the notifications it sends to customers. Not just the look and feel of the e-mail and texts, but even the timeliness of them. You can FORCE AfterShip to load a tracking number, or have it load in a whole string of them via .CSV file (useful for loading in tracking numbers already existing in your system when you first install the program). My customer service requests have plummeted since AfterShip was installed. No more "Where's my order?" They already know! Plus, AfterShip customer support is amazingly fast, quick, and easy to understand! Wonderful app! ****UPDATE.. After 18 months of using, AfterShip is still my go-to app. It works so incredibly seamlessly and takes no effort on my part whatsoever. Customers continue to leave comments how they love receiving the tracking information (both via e-mail and text messaging). One of the best apps I know of!

I was seriously unimpressed with Aftership. I had many issues using the software, the support was very slow. I was using it on two different store's who have a combined revenue of over 2500k a month. I was prepared to spend over $300/month on the software, I begged Aftership to do a 30 minute call for me as I had a bunch of questions for them, I asked on several occasions and was denied. I think the software has a lot of potential, but I found it to have a lot of bugs. All in all, I had a terrible experience.

Had lots of issues as the App simply wouldn't work. Couldn't connect our shop, the App refused to load our orders, and couldn't update the custom tracking page to make it look like we wanted. We asked their support department to see if they could fix it but after at least 6 or 7 emails requesting help we gave up. Incredibly slow support despite automated reply emails re-assuring you they are looking at the problem. Even tried to contact their sales department but got no answer from them either. Wouldn't recommend at all.

thanks for the app. I am testing it out

I did this so it wouldn't pop up again.

Thank you for the great product. We love it and we recommend it strongly for all e-commerce portals.

100 orders tracking is just not enough. You might say we can't ask for more from a free plan but $10 for 101 orders is way too much in India. Moreover, not all couriers are covered so many a times the wrong courier gets linked creating problems. Needs major work on the mobile app, can't do much with apart from getting notified.

Great app. It's made our user's shipping experience seamless!

Useless without notifications unless you pay...

The code isn't showing properly on my site.

Great app. Really does gave you your shipment updates in less than 1.2.3! Added this app to my site, gave the customers even more acces to site funnels and never having to leave the page. You will not loose out at all! Gave aftership a try. For sure you would not regret it. I didn't!

I didnt think I would find something like this for free

Great app! When couldn’t locate a package for our customer, AfterShip was our hero, allowing us to get an update in mere moments. I only wish they offered the option to send that update to customer without having to have a paid plan. Once we get more sales we will definitely be updating. This is a must have tool for all Shopify merchants.

some tracking number app cant track but it ok why show me always review i dont like it

not so human kind, i can't get email, can't login, can't find my password....

so far this app is doing nothing for me. says i have a free account however, it doesnt pull in any of my (2) shipments and am unable to track them via shopify. as stated by this app it does track from china epacket.. but if it doesnt recognize my shipments then how can it help. I have a feeling this is more of a go premium and upgrade your account.. I also cannot use sms or email unless i upgrade my account. i emailed support and all i have gotten is to wait while they research but that was days ago... so dont think i would refer to anyone.

Just add to store and need to see how well it works to give an review

never synced rt for my store.

i am new to shopify tho.. i have not made any sales yet but from what i have seen on earth aftership and shopify work hand in hand nd i hope the tracking is automated to my customers

It does not work correctly. Bad support. I do not recommend it.