Reviews for AfterShip Order Tracking

What I really hate is a premium priced app with horrible support. You know when they don't answer your question. I can't say anything about the app as for me it didn't work and I didn't get the answers I was looking for. So cannot use it and probably will stop trying.

Waste of time - stopped supporting my major courier, to quote their support "as of now". Wasted couple hours setting it all up. Installers beware - Royal Mail is not supported in this app "as of now"

Update: Finally they handed over the technical department, hoping to solve my problem. I just don't want our request to be answered perfunctorily. If there are no mistakes, I think this APP should be the best tracking

It didn’t bring in the tracking numbers. Only 6 random ones all of pending status but nothing that was useful at all. Waste of time.

The app is good, but the incorrect phone number for Fedex UK is embedded in the customers notifications, which means all our customers contact us complaining they cannot get through to Fedex to arrange a new delivery. Aftership claims they cannot change this until Fedex contacts them with an update. We have used Fedex UK for 11 years and the phone number used by Aftership has never been in use. The app is useless to us until the correct information is added.

No sales yet but seems like a good app so far. Customer service seems like it would be good. Try it you’ll like it.

I used to notify my customers one by one and manually. AfterShip has helped me tremendously. Great app

App works well so far however still trying to work on the operation and understanding how it works. For an app that is free to use, so far it's alright.

This was great until AfterShip started overcharging us. We had a busy period so we bought a higher plan then needed to downgrade, but they charged us full price and declined to refund. Support has got worse and their tracking does not always work. Its gone from good to bad. Looking for an alternative.

I used this app, it's so bad. I can't import my ship imformation. It's always failed. And there is something wrong about the sync with shopify, not all order s are sync.Some orders are missing.And I can't connect the customer service.

The tracking button looked ugly on my Tracking Page in Shopify. I was unable to customize it. Hopefully, the competitors have done a better job in this regard.

AfterShip has great customization for an order tracking app! And it looks clean, does its job pretty well in my opinion!

Makes great looking tracking pages. Support were helpful Does not support UK's biggest carrier: Royal Mail. After cancelling weeks ago + removing the app. Aftership has proceeded to deduct money for the new monthly period : OCT 6, 2019 – NOV 5, 2019.

After many hours, I could only install with this video: https://www.youtube.com/watch?v=336ofTktPwk The app is good but should be clearer how to install. I will start using to test

so complicated not worth the headache. Literally so many different youtube videos and then instructions on website dont even correlate.

THIEVES!! I have been trying to delete this app for almost 10 mins now and I am being told that my password is incorrect (when it is not). I have been redirected almost 4x and this is unacceptable! The app does not integrate well into my website and I cannot change the skin color, so I do not want it and it redirects my customers from my website.

Good app. Only problem I have is it takes time to load the script for the track order button to appear in my track order page.

Had Issues with the app related to Custom Tracking Link and Language preference but Customer Support was eventually able to fix it.

I am not using because I´ve decided to install later. when my store is fully operational. So I can not provide a feedback right now.

Not Really FREE. Its $0.5/ship, very expensive!! You will lost lots of money while your business growth. It is MISLEADING! Beware, you should pay $0.5/shipment from the beginning. 50 shipment, ypu pay $25, 100 shipment then you pay $50, very expensive!

Overall it's a pretty good app that can help your website gain credibility and offer better service to customers. You can get a well-designed tracking page (as opposed to the rather messy design of other tracking apps) and a track button free of charge, and also send email notifications for an affordable price of 9$ per month. I give it 4 stars and not 5, because I'm still missing some significant things on the app: 1. Tracking can't be done inside your store, but only in an external page. 2. The tracking page doesn't have a map, which is an essential feature in other tracking apps. 3. The track button's colour or font can't be customized to fit your theme. 4. In the tracking page you can only link social media profiles on Facebook and Twitter - not on Instagram (unless you display your IG feed within the tracking page) or any other platform. 5. It just doesn't give you enough flexibility in general when it comes to designing the tracking page. You can't decide where your Instagram feed would appear. In the "marketing assets" sections you can only put static images, nothing else. You can't enter free text in one of those sections. There's no feature of product recommendations in the tracking page (unless you pay extra money for Aftership's partner app Nosto). If some of these features are added/improved, I might give the app 5 stars.

Only works with USPS. The orders get sync with Deutsche Post, but the status remains "pending". Useless for any one outside of the US.

So far so good. it's not perfect, but I think it might be a little more useful than other tracking solutions, mainly because it is a semi-branded experience. A few things I would like to see: better customisation of the 2 provided templates including changing that limited markdown header/footer box and perhaps just using HTML(?), being able to customise the default tracking information text (bad English grammar), being able to style the notification emails esp with a logo and branded colours, better back-linking to the Shopify store from every order (such as a Shopify order number link in the back end that opens the order within Shopify). Thanks, I think it's worth exploring to see if it calms my customers down when presented with the initial "Tracking not found" issue which is my biggest gripe with Dropshipping in general.

Can't really say much for now. I have not really used it. I still need to observe its functions. I think it should be ok though