Reviews for AfterShip Order Tracking

AVOID IF YOU ARE UK BASED! NO ROYAL MAIL SUPPORT! DOES NOT WORK AS ADVERTISED! (Changed my original review as requested by the Aftership support team. They have been helpful processing a refund for the financial cost. However, they will not be able to refund me for the lost time in setting all of this up, so still 1* for providing inaccurate information. I will refuse to change from 1* review for the reason that you offer a service which did not work and wasted approximately 4 hours+ of my time. Other users have the right to know this.) AVOID IF YOU ARE UK BASED! NO ROYAL MAIL SUPPORT! DOES NOT WORK AS ADVERTISED!

NO LA USEN no cumple con su función, al introducir numero de seguimiento dice No Encontrado, PESIMA APP

LOUSY CUSTOMER SERVICE WHO DON'T CARE AT ALL. APP DOES NOT TRACK PARCEL, NO TUTORIAL, HARD TO USE, PIECE OF GARBAGE APP I DON"T KNOW HOW THE HELL THEY GOT 4.8 RATING !!!!

does not work you search for the tracking number and it just says not found so no good here .......

It was easy to integrate this app with my shopify store. Really love that they give a tracking page with our shop URL and also can design the tracking page with insta feed and some other marketing assets. Only pain point was that they don't offer language translation for updates. So if you are shipping from China and that company doesn't offer updates in English, your tracking page will display updates in Chinese but not English. Other than, everything else is good and would rate 5 if not for that. Also, their customer service was great and quickly solved any issues I had.

The app no longer supports the E Packet and I have contacted their support and 7 days later, I have not yet heard back from them. I won't sign up for their pay plan if their solution does not work and they don't even care to respond to an email!

Under no circumstances should anyone ever use this app. They have very sleazy business practices and you will end up paying more than what they reflect in their packages. When you may go over a certain rate, they will hide that from you so you begin to incur higher charges and your bill becomes outrageous. You'll be lucky if they even send invoices to you, which they don't because they are hiding the excess billing from their customers. I've used Shopify for several years and this is the #1 sleaziest app I've encountered. Save yourself and do not use Aftership.

如果用了有的后悔去吧。首先你的物流信息并不会全部显示，只有满足三个条件的物流信息才会显示，哪三个条件我忘了，然后联系技术人员解决点事情，竟然回着回着就不回信息了。反正我这里是大概只显示了不到四分之一的物流信息，别说我打广告，我用TrakingMore也是信息显示不齐全，但是我联系客服人员和技术人员，人家很耐心的帮我给解决完了，AfterShip$99只给了2000个条数然后还得先扣款，不合适的话即使卸载了，钱也扣掉了，Tracking More$20却给了2500个条数，而且还是后付费的。说实话如果有零个星星我会给零个星星的评价。给一个星的评价都是高的。真的是垃圾。垃圾。垃圾。重要的事情说三遍。

Some tracking is not updated. I use Thailand Post and even though it says "delivered" on Thailand Post official website, on Aftership it's barely updated anything. This happens to some tracking numbers. Support wasn't useful and said it's correct, even though it clearly isn't. I still like Aftership, but you have to double check your tracking.

Support didn't assist, and couriers even with paid plan show the same 4 and haven't updated after purchasing.

This app worked really well until about 1 month ago. For no reason it decided to not track parcels and not email customers with tracking numbers. When we needed support... all we got was a false hope promise that they were look into the problem. We have waited over a month and have decided to move on to a more reliable app. UPDATE I have changed my original score from 2 stars to 4 stars. The support people really made the difference with this issue. They were in constant contact with us and even had a personal call to help us work through the issue. While the fault was not their doing (Australia Post made some changes but didn't notify anyone), it did take too long, too many emails and a poor review before it became a priority to fix the issue. We are back on track thanks to the Aftership support team.

Please provide more information on how to setup the app so that tracking codes can work on it. Otherwise, it is user-friendly to use.

Great app overall needs some improvements, but does the job for tracking customers packages on your site. Does everything you'd expect from a major shippers tracking apps. Very well done app we are happy with it on our store. inflatablefunwarehouse.com

The app is easy easy to set up. Still feeling my way around though. I like the fact I was able to make a separate page for my customers to track packages on my website. ( included in the free package) Also 100 free tracks monthly. Great for someone just starting out. I do recommend the app. Makes it easier on the customer and me.

So I haven't been using this app long enough to give a credited review, however I will change my star once I do

It is ok but the track my order page on my site always says tracking doesn't exist. Not sure how I can fix it

so far, not easy to use App. I don't find the way to have automatic sync the tracking information but only manually update, that should be something hold back.

I have used the app now for 6 orders and it works great. Easy to install and great support videos on how it works and configurations.

I use this app to help keep with with customer's tracking information. It helps me a lot by cutting down on customer's inquiries about their product(s) when being shipped.

It's way overpriced. Support is a joke. Doesn't have any feature that you can't find elsewhere for half price and better support.

Great app in theory. I like that I can easily track all my shipments from a single dashboard and have a custom URL with my shop name as a subdomain. However I don't like that the app is disjointed. If I click on the app in Shopify, I am taken to my aftership admin portal, which is only useful to see store connections. I then have to navigate from there to my aftership webapp - once you finally get there we then have another problem... Aftership doesn't seem to support Aliexpress Standard Shipping carrier with a 'DP' prefix or Fedx starting with '91' (which is what I use the most) and even other carriers such as China EMS (ePacket) which does seem to work, I do not get as much tracking detail as I would on Cainiao. Or maybe its just me and I haven't set it up correctly. I'll eat my words if someone from aftership can show me how to make this work as I expect!

Good app, easy to use. Customer friendly, not a problem with it. Looking forward to upgrade. St

I will add review stars after it's great with free package for epacket. Thank you so much aftership

I'm still learning to use this app, but until now I'm happy with the same. I just want to automate the return and exchange process. To save some time it is best to use something like this. So, now I just have to click some options and done.