Reviews for Zapiet ‑ Pickup + Delivery

I'm so disappointed. Their service level is so poor. it takes them 3-4 days to answer questions, they are very unavailable. Too bad .. because they have good features.

We haven't used the app yet but it looks great and we're very excited. We're reviewing the setup assistance from Bogi who was super knowledgeable, efficient, and helpful!

We hit a few snags getting the widget to work with our existing theme. Thankfully customer service was extremely helpful and had it resolved in minutes through their live chat option.

The support response times for this application with our team have been horrible. The service team seems to all run in EU time and have zero bandwidth to provide support in NA hours. We've tried calling or chatting even in EU hours and they do not answer, pick up the phone or reply in a timely manner. We had one call back last week and now they've disappeared... For now,... a lot to be desired. HIGHLY UNRESPONSIVE.

A simple yet effective app that's easy to configure. I found support to be excellent. Fixed a problem for me in little over one business day and gave advice too which I was pleased by. It would be better if the option to add a calendar for customers to choose their order pickup days (with the ability to restrict pickup days and times like you can for shipping) was located in the Pickups section and not the Locations section as it's easy to forget where to find it, but maybe that's just me. Other than that a sound and essential app. Pricing-wise, yes a little steep, but less than half the cost of the actual Shopify plan so good value in my opinion. Do I believe this is an essential function for most small business stores that should have already been included in the basic Shopify plan? Absolutely. Do I begrudge Zapiet for making the app and charging what they do? Not at all.

Great app at the first look, but terrible customer service, overpricing and glitching. A lot of problems. SUPPORT is super bad. You will wait for several days every time the app will not work properly. ANd you can properly delete it without hiring some programmer. BE CAREFULL!

I have installed this app since I launched my website with Shopify. And at the beginning, they were incredible and completely quick with their feedback. And it went swimmingly. I even referred this app to all my Shopify friends. But recently, I have encountered issues after issues. My main issue with the app is on the shipping feature. Knowing that I will launch shipping for the holiday season, I started working in the summer with Zapiet to install this in. I specifically worked with Sebastian and he was incredible. We set it up exactly the way we wanted it. But after a week of launching the shipping option, we realized that we needed to do some more improvements. So we made changes in the Shopify end and things went haywire in the Zapiet App. I would change an option in the app, and it would take a while for it to be updated on the site. Reached out to customer serviced and received feedback 24 hrs later. Because I can’t afford for being down so long, I figured a solution that would tie us over. But our shipping option is still not functioning the way it should. Currently the app is displaying all 5 shipping options. But due to the type of product we have, we can only use 2 of them. After another 24 hrs, I get a quick email saying problem is resolved and I can enable the shipping option. But that is not the case, all 5 options are still shown to our customers. I've requested multiple times for them to just jump on a quick call (no more than 15 minutes ) to just iron this all out. But it seems that they specifically skip that part of the email. They say there is a phone and email support 24/7. This definitely has not been my experience. From my experience, you get 1 email support/ day and you hope they answer all your questions. Or you'll have to wait for another 24 hrs.

DO NOT install, if you feel for any reason, it may not be the delivery app for you. You are UNABLE to completely remove ALL the code it installs in 'Cart'... We had to install brand new theme; as it totally disabled our Cart to Checkout process. BEWARE !!!

Just installed the app but the setup was pretty easy and the support was great. (I had lots of questions.) So far, it's working as advertised. App handles both delivery and pickup with the same level of attention. Other apps I looked at had much more functionality for delivery, but pickup is just as important for us.

WE use this app, as we have some pretty unique pickup/delivery requirements and it fit the bill. has had a few issues over the past year, however their support has been FANTASTIC - Kudos to all of you, especially Sandy Jolin, who has gone above and beyond to fix issues, and identify settings that should be reviewed to help improve our overall experience! Great job Zapiet!

Been using this app for 4 years. Sam, Andy and Team always willing to go the extra mile! Thanks guys!

This app is great, does what it says it will do enabling pickup times, delivery times, hourly slots, varying products with different preparation time. I want to specifically point out Ronan has been very helpful and deliberate in resolving the issues when there were incompatible app issues that caused scripts to appear. He went to the bottom of things to fix until it got solved. Thank you, highly recommended.

UPDATE: Ismail from support reached out and was able to resolve all our issues. The app is now working properly. They also explained the delay which we understand. So far the app is working perfectly. They've even assisted with adjusting the color of the time slots to match our theme. Previous: Support appears to be incredibly slow to respond. We installed this application Monday morning. Our theme (Focal) was not listed, and because the automated installation did not work for our theme no widget was being displayed at the cart page. We reached out Monday afternoon (as per the docs manual installation was not recommended). Hours later, when we still hadn't heard from anyone several hours later, we proceeded with the manual installation and at least got the widget to show on the cart page. However, no rates are currently available for customers (even though they have been configured in the apps rate section and shopify is configured to use the apps rates), and when checking out, even if a user chooses the "pickup" option, they are still taken through the "shipping" stage (then presented with no rates) and cannot checkout. Per the docs, it appears maybe the version of the widget given in the manual instructions is old? Or maybe it's another issue. We don't know. But,hHaving STILL not heard back from support as of 10a this Tuesday morning (our support ticket is also still not assigned to anyone, and is still in the "Being Processed" status), we're getting incredibly frustrated. We're planning to offer pickup for a popup venue this coming weekend (Sat), and we need to be able to do this starting today. We're going on ~16 hours since our initial request and we still haven't heard back from support. We've just been trying to figure it out on our own and we're now at the point where we NEED support, unfortunately. We're giving 2 starts for the app itself, which seems well built with tons of good options, but we're finding the app support so far to be incredibly lacking.

5 stars support! This app has everything you need to set up local delivery and pick up with a lot of options.

We use Zapiet to handle our local pickup and delivery and have been happy to the tool and services. Ronan has been a pleasure to work with. Looking forward to seeing more features through zapiet for local business in need to adapting in the new COVID environment.

This is our first year using OnFleet w/ Zapiet integration for our NYC Christmas Tree Delivery service - total game changer! The teams have been very helpful customizing the platforms to work together in a way that meets our needs. Highly recommend!

Hello I had some issues with the support for the delay in solving an issue with there app , but finally, they were in contact with me again and solved the problem .actually it is a good app and you have to make sure that you understand all the features well since with support sometimes it might take longer than usual to get an answer but overall I recommend this app

Brilliant app. Does exactly what it says. Customer support has been excellent. I had added another app which caused some minor problems at checkout and Charlie et al found the problem, told me what I had to do and even checked to make sure all code was gone from the previous app. Brilliant.

I've used this app since March, and despite initially offering really useful functionality, we have experienced blips along the way. Most were usually resolved fairly quickly by the support team. However, the past two weeks have been a complete disaster. Our entire store was down for four days last week, after Zapiet decided to try to complete an update which stopped everything from working. We are given no prior warning of disruption, and after slaving away to get our Christmas store functioning, were left with little more than a feeble apology and no time frame of when the issues would be resolved. Things seemed to have sorted themselves out over the weekend (save a few niggles) until this morning, I find once more the app does not seem to working again, and is completely preventing customers from checking out. Support team are slow to respond, I tried calling their "24 hour support" and received no answer. I'm absolutely furious. This app is genuinely costing us thousands of pounds worth of sales, and I fear we're rapidly loosing customers who can't be bothered with the constant 'technical hitches' when they try to place an order. I'm now forced into looking into competitors' apps and reconfiguring our entire store- at the worst time of year when we really cannot afford the time nor the disruption to our store. Disappointed, frustrated and so so angry.

This app has enabled us to create popup locations for the safe selling of fresh chicken during the pandemic. We did encounter a problem with the app after an update. I reached out to Zapiet and they corrected the problem almost immediately. There quick response enables me to continue boasting of a 99.9% uptime. I would recommend all shopify users to look into this app that is easy to integrate and provides instant human support.

I'm paying from 1 year 49 $ per month for this app, the app is very unstable and the customere care is very slowly ! From one month every day is a new problem, i opened many tickets and every answer it was an escalation with a "senior"...i'm so frustrated

The Zapiet team have been wonderful helping me create what are quite business and product specific solutions for my floral design business. Ronan has been especially amazing.. give this man a raise! I appreciate knowing they are always there to help in a timely manner and continue to follow up until the matter is resolved. I would highly recommend, would have been lost without their help.

This app has proven to be a life and timesaver. It offer tremendous flex-ability and allows for setting up delivery times (or pickutimes) dates and prices as exactly as it needs to be. Customer service has been very helpfull and responsive. It offers very precise setup of schedules and possibilities, Highly recommend if you need more from your shipping app!

We began using this app to set up store pickups when we re-opened after the lockdown. We had fantastic help setting it up. Since setting up the app, we have adapted and made changes on a number of occasions. Each and every time I have reached out, I have received quick and helpful service. i feel like I have been helped by every member of the Zapiet team at this point and each one of them has been professional and my queries and issues always fixed really quickly. Great App & an even greater customer service team!

Was able to receive lots of help to suit the needs of my business from the developers. Great support team.