Reviews for Yotpo Product Reviews & UGC

So far so good - easy to install and the Support team were able to answer all my questions immediately on live chat. Looking forward to the reviews starting to come in. Update: I have now upgraded to the Growth plan. The app is not always 100% intuitive, however Support is excellent. Nick S really helped me today. Update - I wanted the reviews widget adding to the home page (and deleting from Product page). Allen M was immensely helpful and did the work for me, very quickly.

I love the look of the widget. I appreciate Rhenant! The support was quick and thorough! I really needed this service!

Allen M was extremely helpful in customizing my review layout. I needed to move my reviews section to an area lower on the page and he had my customizations done in no time!

We've had a great experience with Yotpo! Specifically, when we had an issue we reached otu to Customer Support and Warly S. was amazing! He went above and beyond in helping us. Thank you Warly!!

When i installed the yotpo and going through the steps, i got to last step to install the widget and had an erro. I reach out to chat and Doner P solved my issue and able to get the widget install. Thank you so much Doner.

Doner P a été très professionnel, il m'a très bien aidé ! moi qui suis novice il m'a bien aidé ! merci encore pour votre aide !

Be careful when you install, Yotpo will automatically start sending orders VS taking you through a setup process where you can customise how customers will receive reviews etc... Before I knew it a day had passed and the platform had already sent 80% of my monthly quota within a day. I sell products that need more time to review vs. their 14-day default flow. Not the greatest start for those businesses that have a backlog of orders requiring reviews. When you install make sure you go straight to the left-hand navigation and find "Review Request Flow" and deactivate the 14-day post-process flow they automatically start on your behalf. To do this, navigate to the three horizontal dots, left-click and hit the 'deactivate' button. The flow will stop and then you can customise what you need to customise. I know the platform will be great yet I find it strange it just starts sending reviews without a user setup process.

Quick install and customization. Allen M provided excellent support to help to customize the review form.

The customer service is always fast and professional. Ronel was very helpful. Wish their products integrated better.

The service was professional, fast, friendly and super helpful. Definitely love this customer service!

Joian Z is by far the most helpful guy when it comes to any issues that comes in your site. I had issues regarding to reviews not displaying properly he nailed it in minutes.

James Edmar C was very helpful in getting Yotpo working well our our Shopify store. He helped to set up the widgets and made sure all of the reviews were showing up on our store.

Joian was a great help with helping me export my reviews. Although I am leaving Yotpo because it isn't as effective as other apps, the customer service is wonderful. Thanks Joian Z

I used Yotpo for a store I had a few years ago and loved it! It only made sense to use them for another store I started. A lot changes in a few years but I'm happy to see they still have great rates and amazing customer service. Thank you Joian Z for helping me get everything up and running on my new store!

Joian Z from Yotpo was able to help troubleshoot our Product Reviews widget to be more user friendly when it came to being able to add media to reviews! Thank you for providing such excellent customer service for your app!

Amazing customer service. Warly assisted me very well and made every super duper clear, even went the extra mile and cleared my cache for me. Cannot be happier.

great customer service! Joian Z was very patient and helpful in finding my issue and to resolve it...

AA DANCE COSTUMES

2023-04-30

United States

Today, I upgraded my Shopify theme, and lost some of my customizations, one of them was my Yotpo product Reviews, it was Sunday evening, and I panicked....I was lucky to find Warly, Yotpo Support rep, who kindly helped me restore all my App Settings in a heartbeat! I will continue working with Yotpo since they have the best customer support on the planet!

Joian Z was fast and efficient in helping me to resolve my query and checking that the installation of the app was done correctly.

Nicole L was super helpful. I was having issue setting up reviews and she was able to clarify exactly what I needed help with.

Join helped me fast and efficiently. She addressed all my concerns and found a solution. I can highly recommend her service.

My reviews were not being displayed on my product pages. Reached out to customer service and received a quick response. Simoun checked on the issue and fixed it right away. As always, great customer service!!

Great service and app! Especially appreciate the customer service help I received from Jeorge. Thank you.

Highly recommend this app! Especially Jeorge Kenneth has been very friendly and provided amazing support! give 5 stars for that.

Simoun Francis S was incredibly helpful and patient. He helped me get the review section onto my store when I couldn't figure it out. Great customer service and again I'm grateful for Simoun Francis S!